Kelvin and his team have done an excellent job with the groundworks for our extension. Kelvin talked us through every step, keeping us fully informed throughout. The team were professional, hardworkin... Se mer
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Det här tycker kunderna
We’ve just had all the windows on the front of our house replaced by TWC Home Improvements and we’re very pleased with the overall service and result. Five mixed sized windows on two floors, all ti... Se mer
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Had all our windows, front door and patio doors replaced. They look fantastic, the work started on Monday and finished Friday as planned. Stu, Ricky and the rest of the team were very friendly and pro... Se mer
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Work installed by TWC. Nico arrived at 10:30ish and introduced himself and explained the item he is going to install. Then continued to rip out the old to replace with the new. Has he proceeded I co... Se mer
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Företagsinformation
Skrivet av företaget
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Kontaktuppgifter
Woodside Road 15, SN3 4WA, Swindon, Storbritannien
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Utmärkt
927 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Excellent fitting with a superb door
The fitrer was on time and polite and put out protection to my hall before commencing work. A superb tidy fit with a fabulous door that now feels safe.
4 juli 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Valerie,
Thank you so much for your wonderful five-star review! We're delighted to hear that you were pleased with both the fitting and the final result. It’s great to know the installer was punctual, polite, and respectful of your home, and that you’re now enjoying a superb door that feels safe and secure.
Your kind words mean a lot to us, and if there's anything else you need, we're only a call away.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
After overcoming some technical…
After overcoming some technical challenges, the door was successfully fitted with a professional touch, followed by a courtesy call to confirm everything was satisfactory. They are committed to selling in a more polite and friendly manner.
James, the fitter, demonstrated exceptional professionalism—he was clean, tidy, and clearly skilled at his craft.
20 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Philomena,
Thank you for your lovely review! We’re so pleased to hear that, even after a few technical challenges, everything was resolved smoothly and to your satisfaction.
It’s especially wonderful to hear your kind words about James — we’re proud to have such a professional, tidy, and skilled fitter on our team. We also really appreciate your recognition of our polite and friendly approach to customer care.
If there’s anything else we can assist you with in the future, don’t hesitate to get in touch.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
New front door
From the start with Elliot to the finish with Dean, TWC were fantastic. Throughout the process they were super helpful and patient and the finished door is absolutely amazing. I would not hesitate to recommend this company.
5 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you so much, Maureen!
It’s wonderful to hear that your experience with us — from Elliot at the start right through to Dean on the final fit — was a smooth and positive one. We’re thrilled that you love your new front door and truly appreciate your kind words and recommendation.
Thanks again for choosing TWC!
Joseph Heaton, Director
TWC Home Improvements
Conservatory roof change
Very happy with how Clive and Jayden completed the change of our conservatory roof, all went very smooth, they performed the change over very professionally, many thanks Clive and Jayden your professionalism and work ethic’s was very much appreciated.😊
9 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you, Richard, for the kind words and glowing feedback!
We’re so pleased to hear that Clive and Jayden made the whole conservatory roof changeover process smooth and professional for you. They’re a real credit to the team, and your appreciation for their work ethic means a lot.
Thanks again for choosing TWC — enjoy the upgraded conservatory!
Joseph Heaton, Director
TWC Home Improvements
Brian and Dan excellent workmanship…
Brian and Dan excellent workmanship very tidy and cleaned up after themselves very polite very pleased with windows and doors
6 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you so much, Gary — it’s not every day we get a double helping of praise! It really is appreciated. We’re delighted you’re so pleased with your new windows and doors, and we’ll make sure Brian and Dan know their excellent workmanship and tidy approach didn’t go unnoticed.
Thanks again — so nice you said it twice!
Joseph Heaton, Director
TWC Home Improvements
Poor after sales support
My orangery roof lantern seals have failed and leak heavily when it rains. The orangery was installed in 2022 by the previous property owners with a supposed 10 year guarantee. According to TWC, this so-called ‘guarantee’ is apparently not transferable to me as the new owner, even though the installation has failed in less than three years. You might think that a reputable company would want to stand by the quality of their products and installation but apparently not in this case. I’ve rung several times in recent weeks and emailed via the website and never received the promised call back, much less a resolution of the issue. I’ve asked for a copy of the original contract showing any exclusions, again, nothing. TWC did originally agree back in April 2025 to come and take a look with no promise of resolution but sadly I had to cancel that appointment due to dealing with a cancer diagnosis, of which the company are aware. Since then, all of my enquiries have been totally ignored.
—————————
In response to TWC’s reply: I wouldn’t know what is or is not in the terms and conditions as, despite asking to see a copy of them on numerous occasions, my request has been completely ignored.
It’s my understanding that many reputable companies will honour their guarantees irrespective of a change in property ownership.
6 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for your review, and we're genuinely sorry to hear of your frustrations.
We would like to sincerely apologise for any confusion or upset caused. As per our terms and conditions, the guarantee is issued to the original purchaser of the orangery and, unfortunately, is not transferable to subsequent property owners. We understand this may be disappointing, especially given the circumstances.
If you would like to discuss the situation further please don’t hesitate to contact me directly at joseph@twcframes.co.uk.
Wishing you all the very best,
Joseph Heaton
Director
TWC Home Improvements
------------------------------------------------
In response to your reply, please send a request to joseph@twcframes.co.uk and I will be happy to provide this for you
Excellent fitter
Excellent fitter, very amiable and a good worker. The final installation of the door looked great and he spent the time with us to ensure everything was OK
28 juli 2025
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Svar från TWC Home Improvements
Thank you, Pauline! We're so pleased to hear you were happy with the final result and the care taken to ensure everything was just right. Your kind words mean a lot to us — we'll be sure to pass them on to the installer too!
Joseph Heaton, Director
TWC Home Improvements
Considerate
Considerate, conscientious, very hard workers. John and Simon did a brilliant job. They were unobtrusive and got on in a timely manner. Everything cleaned up and left tidy when they had finished. Pleased with the workmanship of the product which was replacement conservatory roof. There had been an error in measuring one piece of the product pre delivery. This was being rectified by the company and the refixing date agreed. Again Simon and John (couple of days earlier than originally expected!) called in to fix it. No problem. Done and dusted in their tidy and polite way.
1 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for the lovely review, Louise! We're so pleased to hear everything was explained clearly and that you found the experience a positive one. If you ever need anything else, don’t hesitate to get in touch.
Joseph Heaton, Director
TWC Home Improvements
The fitter Valdi was very good and…
The fitter Valdi was very good and helpful great service. Thanks
28 juli 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Steve,
Thank you for your kind words!
We’re really pleased to hear that Valdi provided you with great service—he’s a valued member of our team and will be thrilled to know he made a positive impression.
Thanks again for choosing TWC!
Best regards,
Joseph Heaton
Director
TWC Home Improvements
Only positives.
Tom and Florin were absolutely brilliant. Polite, helpful and tidy. They made sure the renovations were done without impacting our daily routine. Thank you both.
26 juli 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Graham,
Thank you so much for your kind words!
We’re delighted to hear that Tom and Florin made such a great impression and carried out the work with minimal disruption to your day-to-day life. They’ll be chuffed to hear your feedback.
We really appreciate you taking the time to leave a review – thank you again for choosing TWC!
Best regards,
Joseph Heaton
Director
TWC Home Improvements
Good job TWC
If I were allowed to give 4.5 or the current average of 4.7, a 5 would not be given, as no construction could be perfect. What I appreciate most is the plumber who changed the waterpipe from the inside of my house, which is beyond my expectation. Other workers had also done a good job, particularly the builders of the fundation who had to work hard under the sun for a few hot days. By the way, TWC is not a cheap option, but it delivered what I want. Finally, some suggestions for improvement. It would be better for the company to advise or guide customers on how to do the flooring, which normally takes a month after the completion of work to wait the drying of concrete screed.
16 juni 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Mr/Mrs Moyin,
Thank you for taking the time to leave us such a thoughtful and detailed review.
We’re really pleased to hear that you’re happy with the work carried out – particularly the plumbing and the hard work from our foundation team during those hot days! It’s great to know we delivered what you were hoping for, even if we may not be the cheapest option.
We also appreciate your constructive feedback regarding flooring guidance. That’s a very helpful suggestion and something we’ll certainly look at improving for future projects.
Thanks again for choosing TWC – and for your honest and balanced review.
Best regards,
Joseph Heaton
Director
TWC Home Improvements
Harassment from salesman
Visited by one of their salesmen. Initially tried to sell me front door and window but I said they weren't needed. Then switched to my bay window and said if my partner was home later they'd come and measure. I was mid working from home so in my haste to get back to work I accidentally gave the wrong phone number. The salesman then returned twenty minutes later constantly ringing my doorbell, banging on my door etc. I was in the middle of meeting. He then proceeded to open my front and bang on my inside door, before leaving and leaving my front door wide open! I have the footage on my ring doorbell showing him entering the house. I managed to go and close the door after my meeting only for him to reappear and demand my number.
I was then called by the office and mentioned this behaviour and they didn't care because I also stated we weren't interested in any products. I'm considering going to the police as this was harassment and trespass, and made me feel unsafe in my own home. I am incredibly disappointed in the behaviour of this company in their pursuit for sales.
23 juli 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Becky,
We are extremely sorry and deeply disturbed to read your review. This is absolutely not the standard of behaviour we expect from any member of our team, and we are treating your comments with the utmost seriousness.
We want to make it clear that we do not condone any form of harassment or inappropriate behaviour from our staff. The incident you have described is entirely unacceptable, and we would like to investigate this matter fully and immediately.
Please could you contact me directly at joseph@twcframes.co.uk so we can review the footage, identify the representative involved, and take the appropriate action? Your safety and peace of mind are of paramount importance to us, and we will cooperate fully in addressing your concerns. We also want to ensure this never happens again.
On behalf of everyone at TWC, I offer our sincere apologies for the distress this has caused you.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Clive and Jaydon 10 Stars!
Clive and Jaydon came to site for fitting out of framework, windows etc
Fantastic pair, good banter, very helpful, polite and professional and quite the perfectionists.
Very impressed and would recommend.
Only reason not a full 5 stars is nothing to do with Clive and Jaydon, it's the behind the scenes, planners etc that need to up their game.
21 juli 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Kaliska,
Thank you so much for your kind words about Clive and Jaydon – we agree, they’re a fantastic duo! We’re delighted to hear you found them polite, professional, and perfectionists in their work. I’ll be sure to pass on your lovely comments to them.
We also appreciate your honest feedback regarding the planning side – it’s something we are actively working to improve, and your comments will help us focus our efforts in the right areas.
Thanks again for choosing TWC and for taking the time to share your experience.
Best regards,
Joseph Heaton
Director
TWC Home Improvements
An incredibly easy and professional…
An incredibly easy and professional service. Lovely team of people, James K was my installer, very nice man. Knew his stuff. Very friendly and worked like a Trojan in 32 degree heat.
10 juli 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Sharyn,
Thank you for your lovely review! We’re so pleased to hear that you found the service easy and professional – exactly what we aim for.
A special shoutout to James K for working tirelessly (even in that 32-degree heat!) and making a great impression. He’ll be delighted to hear your kind words.
Thanks again for choosing TWC – we really appreciate your support.
Best regards,
Joseph Heaton
Director
TWC Home Improvements
They were very good and very tidy. Their work was superb!!
They were very good and very tidy.
9 juni 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Irene,
What a brilliant treat to see your glowing 5-star review—thank you so much! We’re absolutely delighted to hear how our team impressed you with their superb work and tidy approach, leaving everything spot on. Your feedback is a real boost, and I’ll ensure the team knows how much you appreciated their efforts—they’ll be thrilled!
Warmest regards,
Joseph Heaton
Director
Another fantastic job
Another fantastic job. TWC never disappoint, their products and workmanship are always outstanding!!
24 juni 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Mr Paul Lowes,
What a brilliant thrill to read your glowing 5-star review—thank you so much! We’re over the moon to hear that TWC never disappoints, delivering another fantastic job with outstanding products and workmanship. Your praise is a real testament to our team, and we’re chuffed to bits—I’ll make sure they know!
With your wealth of reviews, your feedback is a huge boost for us, and it fuels our passion to keep excelling. If you ever consider more home projects or need a chat, swing by www.twchome.co.uk—we’d be delighted to step up again!
Thanks again, Paul—you’ve given us a proper lift, and we hope to serve you again soon!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
Quote
Sam Shah initially came out give a quote for a new door , he was very professional, not pushy just gave lots of advise .would definitely recommend.
31 maj 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Jan Dearing,
What a fantastic find to stumble upon your sparkling 5-star review—thank you so much! We’re overjoyed to learn how Sam Shah dazzled you with his professional touch and generous advice during your door quote—no pushiness, just pure help! Your recommendation is a real gem, and I’ll ensure Sam gets the credit he deserves—he’ll be buzzing with pride!
Your debut review with us is a cracking boost, shining a light on our dedication to top service. If you ever fancy more home tweaks or a quick natter, hop onto www.twchome.co.uk—we’d be thrilled to lend a hand again!
Cheers again, Jan—you’ve given our team a proper spark, and we can’t wait to welcome you back!
Brightest regards,
Joseph Heaton
Director
100% 1st class job by Tom & Florin
Tom & Florin have spent the week digging out the foundations, concreting, and building the walls for our new conservatory. The weather has been in the 30’s and they have worked solidly in our south facing garden which was boiling but remained cheerful and continued to work a very long day grafting. They are very professional, polite, helpful, hardworking - the brick work is of the highest quality . Every day they cleaned up and left the garden immaculate. Finished in 5 days and we are so thrilled the finished job.
11 juli 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Pamela Savage,
What a cracking joy to discover your glowing 5-star review—thank you so much! We’re absolutely bowled over by your praise for Tom and Florin, who delivered a 100% first-class job on your conservatory foundations and walls, grafting tirelessly in 30-degree heat with cheerful professionalism. Their top-quality brickwork and immaculate cleanup are a testament to their skill, and I’ll make sure they know how thrilled you are—they’ll be over the moon!
Thanks again, Pamela—you’ve given us a proper lift, and we hope to see you soon!
Warmest cheers,
Joseph Heaton
Director
A Job well done
From the initial visit to the finished installation, the customer service received has been outstanding, James and Connor did the installation of our windows and at all times taking care not to disturb or damage any of the interior or exterior decor. When they finished we were given the walk through making sure we were happy with the installation. We have had a couple of follow ups calls to further ensure that we were happy. It’s also a pace of mind that there is a 20 year guarantee. Will we consider more work and products in time to come, Yes I believe we will. 👍
10 juni 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Julian Salcombe,
What a delight to come across your glowing 5-star review—thank you so much! We’re over the moon to hear about the outstanding customer service from start to finish, and how James and Connor nailed the window installation with such care for your decor, followed by that reassuring walk-through.
Best regards,
Joseph Heaton
Director
TWC Home Improvements
Sorted
From the salesman to the installer (Valdi) so pleased with the purchase. Good quality good customer service followed up with great installation.
Good Job TWC
8 juli 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear GT,
What a brilliant treat to see your glowing 5-star review—thank you so much! We’re absolutely delighted to hear how smoothly everything went, from the salesman’s support to Valdi’s top-notch installation, delivering good quality and great customer service. Your “Good Job TWC” is music to our ears, and I’ll make sure Valdi and the team know how much you appreciated it!
Warmest regards,
Joseph Heaton
Director
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