Kelvin and his team have done an excellent job with the groundworks for our extension. Kelvin talked us through every step, keeping us fully informed throughout. The team were professional, hardworkin... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We’ve just had all the windows on the front of our house replaced by TWC Home Improvements and we’re very pleased with the overall service and result. Five mixed sized windows on two floors, all ti... Se mer
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Had all our windows, front door and patio doors replaced. They look fantastic, the work started on Monday and finished Friday as planned. Stu, Ricky and the rest of the team were very friendly and pro... Se mer
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Work installed by TWC. Nico arrived at 10:30ish and introduced himself and explained the item he is going to install. Then continued to rip out the old to replace with the new. Has he proceeded I co... Se mer
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Företagsinformation
Skrivet av företaget
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Kontaktuppgifter
Woodside Road 15, SN3 4WA, Swindon, Storbritannien
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Utmärkt
927 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Tilt and Turn window
Mark came on his own to fit my mothers window and was very polite.
I am very delighted with the quality and installation of her new Tilt and Turn window. It Makes the room much Brighter.
Thank you Twc
10 oktober 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Tony,
Thank you for your kind review. We’re so pleased to hear that you and your mother are delighted with the new tilt and turn window, and that it has made such a positive difference to her room.
It’s also great to hear that Mark looked after you so well – we’ll be sure to pass on your feedback to him.
We truly appreciate you choosing TWC and hope your mother enjoys the brighter space for many years to come.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
First class
From the first point of contact to ordering and installation it was a very smooth experience.
Installation day ran perfectly and both men were very clean and tidy. The 20 year warranty is also a market leader
18 september 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Paul,
Thank you for taking the time to leave such a wonderful review. I’m delighted to hear that everything went smoothly from first contact through to installation, and that our fitting team impressed you with their tidy workmanship.
We’re also proud to offer our industry-leading 20-year guarantee, so it’s great to know this gave you added peace of mind.
We truly appreciate your feedback and your recommendation.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Excellent service throughout and Valdi…
Excellent service throughout and Valdi fitted my replacement window with care, precision and cleaned up afterwards….. wouldn’t have known he’d been there apart from the beautiful new window! Keep up the good work and thank you to the whole team at TWC! 😃
13 oktober 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Susan,
Thank you for your kind words and for sharing your experience. I’m so pleased to hear that Valdi carried out the installation with such care and precision, and left everything spotless. It’s wonderful to know you’re enjoying your beautiful new window.
Your feedback means a lot to the whole team here at TWC – we’ll be sure to pass on your thanks to Valdi as well.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Great Customer Service
We had great experience with TWC from start to finish.They were always there to answer any queries and make sure we are 100% happy with the product and installation.Always polite and respond quickly. We love our new front door and haven’t had any issues so far.
1 september 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Olga,
Thank you so much for your wonderful feedback. I’m delighted to hear that you found our team helpful and responsive throughout, and that you’re so pleased with your new front door.
We always aim to make sure our customers are 100% happy, so it’s great to know we delivered that for you.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
A great company to deal with
Excellent service from the start. Quick response to any queries. All the trades have been very professional with a high standard of workmanship. Special mention to John & Simon who really did an amazing job.
So pleased with our extension.
Can not recommend this company highly enough.
10 oktober 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Joanna,
Thank you for your fantastic review. I’m so pleased to hear how happy you are with your new extension and that our team delivered excellent service from start to finish.
It’s wonderful to know that John and Simon made such a positive impression with their workmanship – I’ll be sure to share your kind words with them.
We truly appreciate your recommendation and your trust in TWC.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
John and Simon are excellent workers
John and Simon are excellent workers. Very clean, tidied up completely. Very polite. Everything they did was perfect.
9 oktober 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Katie,
Thank you for your kind review. I’m delighted to hear that John and Simon impressed you with their workmanship, politeness, and attention to detail.
We’re very proud to have them on our team, and I’ll be sure to pass your feedback on to them.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Sliding patio doors
From start to finish all Staff were helpfull professional and a pleasure to deal with. Jeremy visited us for the sales appointment and made some very useful suggestions with a “can do” attitude. The fitters Rick & Layton were very skilfull and approached the job in a methodical and tidy manner. We are very pleased with the outcome and would certainly recommend TWC.
29 september 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you, Janet, for your wonderful review. We’re delighted that you’re so pleased with your new sliding patio doors. It’s great to hear that Jeremy’s helpful approach and Rick & Layton’s skilled installation made the whole process a positive experience.
Your recommendation means a lot to us.
Best regards,
Joseph Heaton, Director
Excellent staff work all OK would…
Excellent staff work all OK would definitely recommend
2 oktober 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you, William, for your kind words and recommendation. We’re delighted everything went smoothly and that you were happy with our team’s work.
Best regards,
Joseph Heaton, Director
New windows
Love my new windows and all guys involved fitting them were outstanding but the management and reception staff need to communicate to each other as things could off gone alot smoother
14 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you, Mr Escott, for your feedback and for choosing TWC. We’re really pleased to hear how much you love your new windows and that the fitting team did such a great job.
We also appreciate your honest comments regarding our communication – we take this on board and will be working to ensure things run more smoothly in the future.
Best regards,
Joseph Heaton, Director
Tom and Florin (Builders)
Highly recommend these guys. Worked exceptionally hard building my conservatory and even in the rain they turned up. Can’t fault their work at all. Really friendly and good to talk to. Any questions I had, they were happy to answer.
10/10 guys. Well done
11 september 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Helen,
Thank you so much for your fantastic review! We’re delighted to hear that Tom and Florin worked so hard on your conservatory, even braving the rain to keep things on track. It’s great to know you found them friendly, approachable, and happy to answer any questions along the way.
We’ll be sure to pass on your kind words to them — feedback like this makes all the difference.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Tom and Danny- builders
Tom and Danny have been at my house for a week, beginning the extension to my house . They have been bloody ace … always on time , tidy and very hardworking , even working at the weekends . They have done such a great job with the build so far , cannot recommend them highly enough! TWC … great representations for your company!
30 september 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Hi Jane,
What a fantastic review – thank you! Tom and Danny will be chuffed to know their hard work, punctuality and effort over the weekends hasn’t gone unnoticed. It’s brilliant to hear they’ve made such a positive start on your extension and are representing TWC so well. We really appreciate your recommendation.
Best regards,
Joseph Heaton, Director
TWC Home Improvements
I am thrilled with the result.
I highly recommend TWC for the quality of their work. I did have an odd and off-putting phone call before the designer's visit where a staff member tried to warn me about their prices. However, I'm glad I moved forward. Once the installation began, the process was seamless. The work was completed flawlessly in less than a week, and I am thrilled with the result.
4 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Hi Chow,
Thank you for your honest and balanced feedback. I’m really pleased that, despite the unusual phone call beforehand, you went ahead and are now thrilled with the end result. It’s great to hear the installation was smooth and completed to such a high standard. We’ll also look into that initial call to make sure our first impressions match the quality of our work.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Very efficient
Very efficient, professional and friendly would recommend.
6 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Hi John,
Thanks for your kind words and recommendation. I’m glad to hear you found our team efficient, professional and friendly – exactly what we strive for.
Best wishes,
Joseph Heaton, Director
TWC Home Improvements
T.W.C we're fantastic …
T.W.C we're fantastic so helpful on the phone . Getting the job done so quickly and making sure it was all done to a high standard I'm very pleased . Thankyou to all at T.W.C
24 september 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Hi Patricia,
That’s wonderful to hear – thank you! I’m so pleased you found the team helpful on the phone and that the job was carried out quickly and to a high standard. I’ll be sure to pass on your thanks to everyone involved.
All the best,
Joseph Heaton, Director
TWC Home Improvements
Easy communication and quick fitting
3 september 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Hi Vicky,
Thank you for leaving us a review. Great to hear that everything went smoothly with clear communication and a quick fitting – that’s exactly what we aim to deliver.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Today TWC Home Improvements knocked on my door
Today TWC Home Improvements knocked on our door. I explained to the ‘salesmen’ (a Leo Murphy written on his leaflet) that this road and surrounding roads were designated a No Cold Calling Zone. He was not in the least interested. He was quickly joined by 2 associates (average age possibly 16). They proceeded to ridicule me for complaining about their intrusion and their infringement of the No Cold Calling Zone. I would be surprised if the combined I.Q. of the three of them surpassed that of a Cauliflower with special needs. I spent 7 years studying architecture and I wouldn’t buy a u.P.V.C. letter box from these people.
22 september 2024
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Tim,
Thank you for taking the time to share your experience, and please accept our sincere apologies.
We completely understand your frustration, and it is never our intention to cause any distress or to ignore local signage such as No Cold Calling Zones. We are currently reinforcing our training around this issue with our canvassing teams to make sure that we are always acting respectfully and in line with local community guidelines.
We are particularly sorry to hear that you felt ridiculed during the interaction — this is absolutely not the culture or attitude we endorse. We will be investigating this matter further and will ensure that feedback is given directly to those involved, so that we can learn and improve.
While we appreciate that this experience has left a negative impression, we kindly ask that comments regarding people’s intelligence be avoided — we strongly believe in treating everyone with respect, regardless of the situation.
We take all feedback seriously and hope we can show you the more professional and respectful side of our business in the future.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Excellent Guarantee
We are more than pleased with TWC’s 20 year guarantee, unfortunately the lock broke on our front door, I called them and they were out in a very short time and fixed it for us, unbelievable! We were so pleased, excellent service
Mrs C Hamilton
18 september 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Hi Mrs Hamilton,
Thank you so much for your kind words! We're really proud of our 20-year guarantee and even more pleased to hear that it made a real difference when you needed us.
It’s great to know our team were quick to respond and got everything sorted for you. We believe in standing by our products and looking after our customers long after installation.
Thanks again for taking the time to leave a review!
Best regards,
Joseph Heaton, Director
TWC Home Improvements
TWC Home Improvements Would recommend
Everyone whom I have connected with at TWC have been great, from the initial Sales guy, to the agent, the Customer Service support & the Guys themselves coming in to do the windows (Arlo & Luke)
They have all been very professional, helpful and friendly.
I recently had to call someone out as one of the windows was sticking when trying to open. I had an appointment booked within the next few days & it was fixed.
I went for finance to pay for the windows, this was clearly explained by Jeremy.
Would definitely recommend TWC!
7 januari 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Joanna,
Thank you so much for your lovely review!
We're delighted to hear that you've had such a positive experience with the whole team—from sales and customer service through to Arlo, Luke, and Jeremy. It’s always our goal to make the process as smooth, clear, and professional as possible, so it’s great to know we’ve delivered on that.
We also really appreciate you mentioning the quick response to your service call—keeping things running smoothly after installation is just as important to us.
Thanks again for your recommendation, and we’re here if you ever need us in the future.
Warm regards,
Joseph Heaton
Director
TWC Home Improvements
TWC, highly recommended
We’ve just had two of our bedroom windows replaced by Mark from TWC. He did an excellent job. I’ve just spoken to Adam and confirmed that TWC have now replaced our kitchen, lounge, bedroom and bathroom windows, our front door and side panel AND our patio doors. That should tell you how much faith and confidence we have in TWC. They are a company that we fully support and recommend.
8 september 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you, Barry – what an amazing journey it’s been, from the kitchen and lounge to the patio doors and now the bedrooms! We’re genuinely grateful for your continued trust and support over the years. Mark, Adam and the team will be thrilled with your feedback. Your recommendation means the world to us.
All the best,
Joseph Heaton, Director
TWC Home Improvements
Good
Window quality is good, quick and easy quote and order, the windows were made sooner than expected.
The installers were polite and professional, we did have some scratches on the floor left following the works, and their hoover was broken so we used our own, and they could have had additional Dust sheets for the works to be done, but overall the installers were good, they communicated well and were a good team
Fitting took the time they expected, overall they are a good company and had good correspondence
1 juli 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for your honest and detailed feedback, Miss Brannam. We're really pleased to hear that you found the quote process smooth, the window quality high, and that our installers were polite, professional, and communicative.
We’re sorry to hear about the scratches on the floor and the issue with the vacuum and dust sheets — we’ll take this on board and make sure it’s addressed with our team. Your comments help us continue improving and delivering a better experience for all our customers.
Thanks again for choosing TWC.
Best regards,
Joseph Heaton, Director
TWC Home Improvements
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