Kelvin and his team have done an excellent job with the groundworks for our extension. Kelvin talked us through every step, keeping us fully informed throughout. The team were professional, hardworkin... Se mer
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Det här tycker kunderna
We’ve just had all the windows on the front of our house replaced by TWC Home Improvements and we’re very pleased with the overall service and result. Five mixed sized windows on two floors, all ti... Se mer
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Had all our windows, front door and patio doors replaced. They look fantastic, the work started on Monday and finished Friday as planned. Stu, Ricky and the rest of the team were very friendly and pro... Se mer
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Work installed by TWC. Nico arrived at 10:30ish and introduced himself and explained the item he is going to install. Then continued to rip out the old to replace with the new. Has he proceeded I co... Se mer
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Företagsinformation
Skrivet av företaget
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Kontaktuppgifter
Woodside Road 15, SN3 4WA, Swindon, Storbritannien
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Utmärkt
927 omdömen
Ingen aktuell inbjudningshistorik
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Just had Dan and Ben install our window…
Just had Dan and Ben install our window and doors they were very polite tidy and very good would definitely recommend them cleaned up after themselves would honestly say well done in the extreme heat they had to work in really pleased 😌 with everything.
10 juli 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave your wonderful review.
We are delighted to hear that Dan and Ben provided such an excellent installation service for your new windows and doors. It’s great to know that they were polite, tidy, and delivered a high standard of workmanship while taking the time to clean up thoroughly after the installation.
We especially appreciate your recognition of the hard work they put in despite the extreme heat. Your kind comments will mean a great deal to them, and we will be sure to pass your feedback on.
Thank you once again for your recommendation and for choosing TWC Home Improvements. We hope you enjoy your new windows and doors for many years to come.
Kind regards,
Joseph Heaton
TWC Home Improvements
Amazing company, amazing job
From first to last all the people involved were very professional, friendly and helpful and they did an amazing job. They listened to what we wanted and discussed everything with us. The work was carried out exactly to the time specified and the result was extremely professional and exactly what we had discussed. A great job, great customer service and very happy customers. We thoroughly recommend this company.
14 maj 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you had such a positive experience with TWC Home Improvements from start to finish. It's wonderful to know that every member of the team was professional, friendly, and helpful, and that we took the time to listen to your requirements and keep you informed throughout the process.
We're especially pleased that the work was completed on schedule and that the finished result matched exactly what you had discussed and hoped for. Delivering excellent workmanship alongside outstanding customer service is what we strive for, so it's incredibly rewarding to receive feedback like yours.
Thank you once again for your kind words and recommendation. We truly appreciate your support and hope you enjoy your new home improvements for many years to come.
Kind regards,
Joseph Heaton
TWC Home Improvements
Highly Recommend TWC!
I didn’t realise what a chaotic industry windows & doors could be until I needed my entire house done. TWC cut through the chaos, were brilliant in their communications, timing (installed earlier than planned), and rectifying unforeseen issues (there were a couple of genuine mistakes on the order come the fitting day but there was no drama or fuss, it all just got sorted and everyone I met was a professional, kind and just great people. Highly recommend TWC!
27 augusti 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your experience with TWC Home Improvements exceeded your expectations. Replacing all of the windows and doors in a home is a significant investment, so it’s fantastic to know that our communication, organisation, and ability to complete your installation ahead of schedule helped make the process as smooth as possible.
We also appreciate your understanding regarding the unforeseen issues on the fitting day. While we always strive for perfection, we're pleased that any genuine mistakes were resolved quickly and without fuss, ensuring the project stayed on track.
Your kind comments about the professionalism and friendliness of everyone you dealt with mean a great deal to us, and we will be sure to share your feedback with the entire team.
Thank you once again for your recommendation and for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
TWC Home Improvements
Darren & Ricky window fitters
Darren & Ricky came as expected, worked very hard in the hot weather. Both poilte and Curtis. Installed three new windows without any problems. Cleaned everything up well. Very good service.
6 juli 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that Darren and Ricky provided such a positive installation experience. It's great to know they arrived as expected, worked hard despite the hot weather, and completed the installation of your three new windows to a high standard.
We're also pleased that they were polite, courteous, and left everything clean and tidy once the work was finished. Your kind comments mean a great deal, and we will be sure to pass your feedback on to Darren and Ricky.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Endangered Lives of School Children
TC Carpentry have been conducting work at 106 White Eagle Road in Swindon recently. Today, 24 June 2026 at 0830 in the morning they parked their vans totally obstructing both the pavement and the dropped pedestrian crossing point, creating a dangerous situation for pedestrians, many of whom were school children on the way to Orchid Vale School in the morning. This has been reported to Wiltshire Police with photographic evidence.
24 juni 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for bringing your concerns to our attention.
We take matters relating to public safety and responsible conduct very seriously. However, we believe this review has been posted on the wrong company profile.
TWC Home Improvements has no association with TC Carpentry, the company referenced in your review, and we have not been carrying out works at the address you have mentioned.
We would kindly ask that you review the business you intended to leave feedback for and, if appropriate, repost your review on the correct company page so it reaches the relevant business.
Kind regards,
Joseph Heaton
TWC Home Improvements
An excellent purchase and installation of my new front door
A good service by Mr Fallon on choosing a new front door and very good installation by Nico. Both spent time giving me advice and details of the product. A good follow up by the company too. Thank you.
16 juni 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that you are so pleased with your new front door and that you had a positive experience from start to finish. It's great to know that Mr Fallon provided helpful advice when choosing your new door, and that Nico carried out the installation to such a high standard. We’re also pleased that our follow-up service met your expectations.
We really appreciate your kind feedback and will ensure your comments are passed on to Mr Fallon, Nico, and the rest of the team.
Thank you again for choosing TWC Home Improvements. We hope you enjoy your new front door for many years to come.
Kind regards,
Joseph Heaton
TWC Home Improvements
I had a delightful 'warm call' from…
I had a delightful 'warm call' from Jade just now, who accidentally caught me at a time when I was starting to consider new windows (the previous contact was some years ago for a different property)
There was no pressure or pushing, she accepted that I wasn't yet ready but was able to add an appointment for a future call later in the year. I shall be accepting that call.
23 juni 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that you had such a positive experience speaking with Jade. Providing a friendly, professional, and no-pressure service is something we pride ourselves on, so it’s wonderful to know that Jade made such a good impression and was able to arrange a follow-up at a time that suits you.
We really appreciate your kind comments and will be sure to pass them on to Jade. She will be pleased to know that her approach was appreciated.
Thank you again for considering TWC Home Improvements. We look forward to speaking with you again later in the year.
Kind regards,
Joseph Heaton
TWC Home Improvements
Superb install of roof glazing from john & simon
Superb install of roof glazing, front door, side panels and windows on our front porch extension..John & Simon are obviously professionals in the business & we are delighted with the final result.👍
4 juni 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave your review.
We’re delighted to hear that you are so pleased with the installation of your roof glazing, front door, side panels, and windows for your porch extension. It’s wonderful to know that John and Simon’s professionalism, skill, and experience were evident throughout the project and that you are delighted with the finished result.
We’ll be sure to pass your kind comments on to both John and Simon, who will be very pleased to receive your feedback.
Thank you again for choosing TWC Home Improvements and for sharing your experience.
Joseph Heaton
Director
TWC Home Improvements
We have just signed up for our new windows
We have just signed up for our windows...really excited.
We were really nervous about having "double glazing sales rep" in our home. But wow Jeremy Avery sales rep... was amazing!!
Spoke to us as people, explained things and options he was really kind, patient and respectful. We never felt under pressure.. He really was understanding to our situation and was soo helpful!! Thank you soo much for the reassurance ..
14 maj 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave such a lovely review.
We’re delighted to hear that Jeremy Avery made you feel comfortable and reassured throughout the process of choosing your new windows. We understand that inviting a salesperson into your home can sometimes feel daunting, so it’s especially pleasing to know that Jeremy’s friendly, respectful, and no-pressure approach helped put you at ease.
Taking the time to listen, understand individual circumstances, and clearly explain the available options is something we pride ourselves on, and it’s wonderful to hear that this was reflected in your experience.
Thank you again for placing your trust in TWC Home Improvements. We’re excited to be part of your home improvement journey and look forward to delivering your new windows.
Joseph Heaton
Director
TWC Home Improvements
Fantastic aftercare
Fantastic aftercare. I contacted TWC for a quote to my house for windows and doors to which a sales chap came over and explained everything slowly and clearly for me which was very helpful. I took up a great offer and within 4 weeks i had the installers here who done an amazing job. (They even hoovered up for me) There were 2 snagging items and within a week they were rectified without being pursued or hounded for payment until the work was fully done. I cannot honestly remember the last time i had felt like an actual valued customer as like TWC had treated me. Thank you.
3 juni 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave such a wonderful review.
We’re delighted to hear that you had a positive experience from your initial consultation right through to installation and aftercare. It’s great to know that everything was explained clearly and that the installation team carried out their work to such a high standard, even taking the extra care to leave your home clean and tidy.
We’re especially pleased that our aftercare service met your expectations. While occasional snagging items can arise, we believe it’s important to resolve them promptly and professionally, ensuring every aspect of the work is completed to the standard our customers deserve before considering a project finished.
Your comments about feeling like a valued customer mean a great deal to us, as providing exceptional customer care is at the heart of what we do.
Thank you again for your kind words and for choosing TWC Home Improvements.
Joseph Heaton
Director
TWC Home Improvements
Liam Whitehead was very quick to deal…
Liam Whitehead was very quick to deal with the sales issue we encountered after Sam Miles came out to take the final measurements. He was professional throughout the process and resolved the issue promptly and efficiently. We were very pleased with how quickly everything was handled.
4 juni 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave your review.
We’re delighted to hear that Liam Whitehead was able to resolve the issue quickly and efficiently following the final survey visit. Providing prompt, professional service and ensuring any concerns are dealt with swiftly is something we take very seriously, so it’s great to know you were pleased with the outcome.
We’ll be sure to pass your kind comments on to Liam, and also to Sam Miles for his part in the process.
Thank you again for your feedback and for choosing TWC Home Improvements.
Joseph Heaton
Director
TWC Home Improvements
I have to say I am very impressed
I have to say I am very impressed. Steve Webb knocked on the door and was such a lovely chap i decided to keep listening. I explained i had a window to look at and he promised me a call within 5 minutes. As promised that happened and an hour later i met Jeremey Avery. What impressed me the most was he took a look and immediately said he couldnt help BUT told me which firm could. He then went on to educate me with clarity and passion without ever trying to push me to buy anything. I will 100% be using this firm when i need my windows replaced. I love a company that respects quality, education over sales and people who are clearly passionate about what they do.
3 juni 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to share such a thoughtful review.
We’re really pleased to hear about your experience with Steve Webb and Jeremy Avery. It’s great to know that Steve was able to arrange a prompt follow-up for you, and that Jeremy provided honest, clear advice even when it meant referring you elsewhere. That level of transparency and integrity is something we value highly, and it’s encouraging to see it recognised.
We’re also glad you felt informed rather than pressured. Taking the time to understand each customer’s situation properly and offering guidance based on what’s genuinely best for them is central to how we work.
Thank you again for your kind words and for considering us for your future window replacement needs — we look forward to hopefully working with you when the time is right.
Joseph Heaton
Director
TWC Home Improvements
★☆☆☆☆ Extremely Poor Service and Experience
I had an incredibly frustrating experience with TWC. What should have been a straightforward job turned into a six-month ordeal just to get the correct door installed.
Throughout the process, I had to chase them constantly—making numerous calls just to get updates or any progress at all. There was clearly a lack of coordination, as we had far too many visits from installers who seemed completely unaware of the issues they were supposed to fix. Each visit felt like starting from scratch.
Communication from management was practically nonexistent until the very end, which only added to the stress and inconvenience. To make matters worse, despite all the delays, mistakes, and lack of service, they still expected full payment as if everything had gone smoothly.
Overall, this was a disappointing and exhausting experience. I would not recommend TWC to anyone—what a joke of a company.
1 maj 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Hi Jess,
Thank you for taking the time to leave your feedback.
Whilst we fully accept that the experience you received fell short of the standards we aim to deliver, we do feel this review is a little unfair and does not reflect the full outcome of the situation.
This probably isn't the place to have an argument, and that is certainly not our intention, but after the issues with the original door, we replaced the door entirely at our expense. We also agreed to provide a substantial financial reduction as a gesture of goodwill, despite having explained throughout the process that it would normally be either a replacement or a financial settlement, not both.
We completely understand your frustration regarding the delays and the number of visits required, and we apologise for the inconvenience this caused. However, we worked hard to resolve the matter, ultimately replacing the product and providing significant compensation to reach a fair conclusion.
We genuinely care about our customers and take every complaint seriously. Whilst we accept that we did not get everything right in this instance, we do feel we went above and beyond to put matters right once the issues were identified.
We wish you all the best and hope you enjoy your new door for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Highly recommended
I have now used this company three times, and on every occasion they have been absolutely excellent. The service is consistently professional, reliable, and friendly, which is why I would not hesitate to recommend them.
A special mention must go to Mel for her outstanding customer service over the telephone. She is always so friendly, helpful, and welcoming, and I was genuinely impressed that she even remembered me as a previous customer — such a lovely personal touch.
I would also like to thank Paul, who came out to look at my faulty back door. He went above and beyond by refitting a new back door handle, even though it probably did not really need replacing. He was incredibly polite, helpful, and professional throughout.
Another reason I would happily return to this company is their excellent aftercare service. It is reassuring to know that even after the work has been completed, they genuinely care about their customers and are happy to help if anything needs attention.
It is rare these days to find a company that provides such consistently excellent service, I can honestly say they have never disappointed. Highly recommended!
29 maj 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that you have continued to choose TWC Home Improvements on multiple occasions and that each experience has met your expectations. Consistency, reliability, and a friendly service are exactly what we aim to deliver, so it’s great to know this has been reflected in your interactions with the team.
We’re especially pleased to hear your kind comments about Mel and Paul. We will ensure your feedback is passed on to them both, as recognition like this means a great deal. It’s also good to know that the small repair to your back door was handled in a way that gave you confidence in the service we provide.
We truly appreciate your comments regarding our aftercare service as well. Supporting our customers after installation is an important part of what we do, and we’re glad this has given you reassurance and peace of mind.
Thank you again for your continued support and recommendation.
Joseph Heaton
Director
TWC Home Improvements
Excellent and professional service from…
Excellent and professional service from the initial consultation through to fitting and a follow up for a small problem
20 juni 2025
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for your kind review.
We’re delighted to hear that you were pleased with the service you received, from the initial consultation through to installation and the follow-up visit. Providing a professional and reliable experience at every stage is something we take great pride in, so it’s especially rewarding to know this has been reflected in your project.
We also appreciate you highlighting the follow-up support for the small issue encountered — ensuring everything is right for our customers is always a priority.
Thank you again for choosing TWC Home Improvements. We look forward to working with you again in the future.
Joseph Heaton
Director
TWC Home Improvements
Team Ricky and Darren arrived early and…
Team Ricky and Darren arrived early and did a first rate job. They were in uniform the work was very good and they ensured everything was cleaned up before they departed, one pain was missing but a panel was put in and one week later another person arrived as planned and finished the job. First class contact at all times Recommended to anyone else who needs new doors
22 maj 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that Ricky and Darren provided a first-class service, arriving promptly, carrying out the work to a high standard and ensuring everything was left clean and tidy before they departed.
We also appreciate your understanding regarding the missing pane. While it’s never ideal when an additional visit is required, we’re pleased to hear that a temporary panel was fitted and that the final installation was completed as planned with clear communication throughout.
Your recommendation means a great deal to us, and we’re delighted that you were so pleased with the service you received.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Very professional service
Very professional service, from the sales (thanks, Sam!) initial approach through to the surveyor and then the lovely fitters Ricky and Darren. Plus the admin/ management ladies int the office. Thank you for the efficient and courteous service. We’re very pleased with our new doors and windows! A dream.
28 maj 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that you received a professional service from start to finish and that every stage of the process met your expectations.
It’s great to know that Sam, our sales representative, along with the surveyor, Ricky and Darren, and the office team, all contributed to such a positive experience. Your kind comments will be passed on to everyone involved.
We’re especially pleased to hear how happy you are with your new doors and windows. Knowing they’ve made such a difference and that you’re delighted with the result is exactly what we strive for.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Job well done
Very professional job well done very happy with all member of staff
22 maj 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave a review.
We’re delighted to hear that you’re so happy with the work carried out and with the professionalism shown by all members of our team.
Your kind feedback is greatly appreciated and will be shared with everyone involved.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
I had a new build extension completed…
I had a new build extension completed with TWC, and the whole experience was excellent from start to finish. The project ran for around 10 weeks to allow sufficient drying time, and we were kept fully in the loop throughout the entire process.
All of the tradespeople were lovely friendly, approachable, and always happy to answer any questions I had. Steve, the Building Manager, regularly attended the site, which gave us great confidence that everything was being well managed.
A special shout out to Jade and Amanda as well for staying on top of the WhatsApp groups and patiently responding to all the questions I asked along the way. Their communication and support made the whole process feel smooth and stress-free.
Overall, a really positive experience,
13 april 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave such a detailed and positive review.
We’re delighted to hear that your extension project was such a positive experience from start to finish. Building projects of this scale require excellent communication and coordination, so it’s wonderful to know that you felt informed and supported throughout the process.
It’s great to hear your kind comments about all of the tradespeople involved, and I’m especially pleased that Steve’s regular site visits gave you confidence that the project was being managed effectively.
A special thank you for recognising Jade and Amanda. Keeping customers updated and responding promptly to questions is a vital part of delivering a smooth experience, and I know they will be delighted to receive your feedback.
We’re thrilled that the entire process felt stress-free and that you’re happy with the finished result.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Amazing company.
8 maj 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave a review.
We’re delighted to hear that you think so highly of our company. Feedback like this means a great deal to the entire team.
Thank you for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
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