Kelvin and his team have done an excellent job with the groundworks for our extension. Kelvin talked us through every step, keeping us fully informed throughout. The team were professional, hardworkin... Se mer
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Det här tycker kunderna
We’ve just had all the windows on the front of our house replaced by TWC Home Improvements and we’re very pleased with the overall service and result. Five mixed sized windows on two floors, all ti... Se mer
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Had all our windows, front door and patio doors replaced. They look fantastic, the work started on Monday and finished Friday as planned. Stu, Ricky and the rest of the team were very friendly and pro... Se mer
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Work installed by TWC. Nico arrived at 10:30ish and introduced himself and explained the item he is going to install. Then continued to rip out the old to replace with the new. Has he proceeded I co... Se mer
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Företagsinformation
Skrivet av företaget
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Kontaktuppgifter
Woodside Road 15, SN3 4WA, Swindon, Storbritannien
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4,5
Utmärkt
927 omdömen
Ingen aktuell inbjudningshistorik
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Excellent communication and expert…
Excellent communication and expert fitting.
28 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave us a 5-star review.
We’re delighted to hear that you were pleased with the communication throughout your experience with TWC Home Improvements, as well as the quality of the fitting. We pride ourselves on keeping our customers informed and ensuring every installation is completed to a high standard.
Your feedback is greatly appreciated by the whole team.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Ian was very professional and…
Ian was very professional and informative and not at all pushy.
The door was installed today and the fitters did an excellent job and we are very happy with our new door.
27 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave such a fantastic review.
We’re delighted to hear that Ian provided such a professional and informative service without being pushy. We believe our customers should always feel comfortable and have all the information they need to make the right decision for their home.
It’s also great to hear that you’re so pleased with your new door and that the fitting team did an excellent job. I’ll be sure to pass your kind comments on to Ian and the fitters.
Thank you again for choosing TWC Home Improvements and for sharing your experience.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Our second time using TWC
Our second time using TWC and our experience was just as good as the first. From the initial consultation to survey and fitting everything was handled professionally and efficiently. Shout out to Ben and Dan who fitted new patio doors and back door, who kept use informed about what they were doing and why. Very happy with both sets of doors and undoubtedly will use the company again when required.
19 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Rachael,
Thank you so much for taking the time to leave this review, and thank you for choosing us a second time. Returning customers mean a great deal to us, so it's genuinely good to hear the experience matched the first.
I'll make sure Ben and Dan see your comments. Keeping customers informed as the work progresses is something we place a lot of emphasis on, so it's rewarding to know it came across on the day.
Enjoy the new patio doors and back door, and please don't hesitate to get in touch if we can help again in the future.
Kind regards,
Joseph Heaton
Director
‘Unparalleled service’ said the comedian
UPDATE:
fensa certificate all sorted which is good, soffit has been replaced after nearly 2 months. Once contact made by them was booked in very quickly so why the wait I don’t know?? Reason for no reply by the individual who was point of contact was because they were not even in the business at the time. Should have been clearly communicated with auto replies or someone else taking over not just leaving everything they are responsible for in the dust. I also struggle with reviews having been posted praising this individuals communication being posted at the same time as us being ghosted as they were not in the business maybe some people got replies others not? Still not been offered a reason for no one in customer service team contacting after 2 formal complaints. Will increase stars once this is done - will not be to 5 stars though haven’t decided yet. Builders who were doing the soffit did not have materials for it and did not know the person who said they had organised it to us (the point of contact). Once they had materials fine, found cigarette in grass tho, no problem with people smoking would appreciate it either being disposed of not in something potentially flammable (lots of pavement around grassed area). But at this point I don’t even care anymore lol
ORIGINAL:
Unfortunately, they damaged our roof (we are not complaining about the damage itself) and offered to fix it. We then agreed with their proposition to fix it about a month ago at which point we have now been ghosted. We have sent follow up emails and a formal complaint on the website where they say they will reply in 5 business days to the complaint - keep in mind the complaint is they're not replying to emails.
I fear replying to ONE email is not too complex but if that requires more than 5 business days that's okay but per their website:
"We will aim to resolve your complaint straight away but if we can’t, we will contact you within 5 business days to tell you"
And as you may guess, we have not received a response within their own deadline so they have also broken their own policy when dealing with the complaint.
Fine for installation nice builders, but good luck getting anything fixed if they damage anything. Would be fine to amend this review and increase the stars if this issue if resolved.
I can provide screenshots of all emails and the thank you confirmation that the complaint was received all of which are date stamped. As well as photographic evidence they are responsible for the damage on the roof.
They also messed up the fensa certificate and won’t reply to the email asking them to fix that, so don’t even take the fensa certification as a good thing when considering companies as it probably won’t even be right and they won’t attempt to fix it??
All in all it’s actually quite funny, wouldn’t recommend save your money. I’d rather have shit windows than a hole in my roof like I had before. Hopefully we don’t get any birds living up there, or damp from leakages but probably will if they don’t reply soon. That will be lovely for our bank accounts (sarcasm), but we were going to get a new big conservatory (probably a nice big job for them) and they will not even be considered unless an attempt to resolve this is made. Once again, reiterating that all they need to do is reply to an email - as in this large company claiming to offer unparalleled service can’t reply to one email? The company I bought a coffee from replied quicker and that cost exponentially less than these windows. I can also appreciate the man in question may be on holiday, in which case an auto reply stating this should be used instead of no reply.
13 juli 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to set this out, and I'm sorry to read it.
If we've damaged your roof, agreed to put it right and then gone quiet on you, that isn't acceptable and it isn't how we operate. The same goes for a complaint sitting beyond our own five day response commitment, and for an error on your FENSA certificate. I'm not going to try to explain any of that away in a review reply.
The difficulty I have is that the review is posted under initials only, so I can't identify your job or find the email trail at our end to pick this up. Could you email me directly at joseph@twcframes.co.uk with your name, address and installation date, and I will look into it personally? Please don't worry about attaching the screenshots and photographs unless you'd like to — I'd rather find our own records and understand why nobody came back to you.
I'll take ownership of this from here and make sure you get an answer.
Joseph Heaton
Director
Good recovery by TWC and great installation
Day one was not a good experience, so asked for another team. What a difference on day two, Chris and Stu were great from start to finish, very professional, polite and respectful of us and our property. The very able Tony did a great job with the brickwork and plastering. Thanks to James for his swift action and organising the A team.
21 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for this review, and for giving us the chance to put things right.
I'm sorry day one fell short of the standard we aim for. It shouldn't have taken a second team to get there, and I'll be looking into what went wrong on that first visit so we learn from it. What I'm pleased about is that you raised it and we acted quickly rather than leaving you to it.
I'll pass your thanks on to Chris, Stu and Tony, and to James for getting it reorganised. It's good to hear the finished job — brickwork and plastering included — has left you happy.
Thank you again for the fair and balanced feedback.
Joseph Heaton
Director
A couple of really nice guys fitting…
A couple of really nice guys fitting the windows over two days. Very hard working and always polite. Good job well done.
21 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for the kind words, Ian. Hard working and polite is exactly what we ask of our fitting teams, so it's good to hear they delivered on both counts. I'll make sure the lads know.
Enjoy the new windows, and thanks for choosing us.
Joseph Heaton
Director
Yes this is a petty review but door to…
Yes this is a petty review but door to door marketing, politely said wasn't interested, carried on regardless, I said no three times, said no to the brochure. Posted through my door after I closed it... just because.
Guess what I am not interested.... and you can be sure now I never will be
20 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
It isn't a petty review at all, and thank you for flagging it.
No means no, and once you'd said it the conversation should have ended there. Posting the brochure through after you'd declined it and closed the door made it worse. That isn't the standard we set for our canvassers and I'll be raising it with the team.
Joseph Heaton
Director
TWC came recommended
TWC came recommended. From sales to survey, to installation was smooth, quick and all members of staff were friendly and helpful.
The window installations were completed by Darren and Ricky who were polite, professional and friendly.
Great job.
18 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave such a fantastic review.
We’re delighted to hear that your experience with TWC Home Improvements was smooth and straightforward from the initial sales appointment through to the survey and installation. It’s great to know that our team were friendly and helpful throughout the process.
A special mention to Darren and Ricky for completing the window installations to such a high standard and for being polite, professional and friendly throughout. I’ll be sure to pass your kind comments on to them.
Thank you again for choosing TWC Home Improvements, and for your recommendation. Your feedback is greatly appreciated.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
High quality products
From sales to survey and supply and installation everything went very smoothly. The installation technician Jamie was particularly professional and helpful
18 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave such a positive review.
We’re delighted to hear that everything went smoothly from the initial sales appointment through to the survey, supply and installation. It’s particularly pleasing to hear that Jamie was professional and helpful throughout the installation.
I’ll be sure to pass your kind comments on to Jamie, as feedback like this is always greatly appreciated.
Thank you again for choosing TWC Home Improvements and for taking the time to share your experience.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Very Good Workmanship
Everyone I have dealt with during the sales and installation process has been helpful and friendly.
My new front door and a window were installed yesterday. Dean arrived as arranged and carried out the installations with great care. He was friendly, took time to make sure I understood the new door lock thoroughly and left everything tidy.
Very pleased with the service throughout and the quality of the materials seems good.
17 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave such a fantastic review.
We’re delighted to hear that you were so pleased with the service from TWC Home Improvements, from the initial sales process through to the installation. It’s particularly pleasing to hear that Dean carried out the work with such care and attention to detail, while also taking the time to make sure you were fully comfortable using your new door lock.
I’ll be sure to pass your kind comments on to Dean, as feedback like this is greatly appreciated.
Thank you again for choosing TWC Home Improvements.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
1st stage of our conservatory upgrade
1st stage of our conservatory upgrade, ie brickwork. Brickie Tom & Sam have done a super job. Attention to detail very thorough, careful to match new brickwork with old and making good old brickwork where necessary. Tidy and polite throughout and giving us confidence that the rest of the project will go well.
16 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave such a wonderful review.
We’re delighted to hear that Tom and Sam have made such a great start to your conservatory upgrade. Their attention to detail and care in matching the new brickwork with the existing brickwork is exactly the standard we aim to achieve.
It’s also fantastic to hear that they were tidy and polite throughout the work, and that their efforts have given you confidence for the next stages of the project. I’ll be sure to pass your kind comments on to Tom and Sam.
Thank you again for choosing TWC Home Improvements, and we look forward to completing the rest of your project.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Patio door replacement
I just needed my worn out, aluminium, sliding back door replaced. My neighbours recommended TWC.
Both initial visits and my installation were punctual and courteous. No complaints at all.
14 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you very much for taking the time to leave such a positive review.
We’re delighted to hear that you were pleased with the service you received from TWC Home Improvements. It’s great to know that both your initial visits and the installation were punctual and courteous, and that everything went smoothly from start to finish.
We really appreciate you choosing TWC and taking the time to share your experience. Thank you also to your neighbours for recommending us.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Can Joseph Heaton please arrange the…
Can Joseph Heaton please arrange the sewerage pipes repairs to the new build you carried out resolved. Evidence provided so under your guarantee the repairs need to be carried out, your office person seems to be playing games. This whole situation is causing me health issues and if something isn't resolved within the next week I will start legal proceedings. Disgusting to treat customers like it.
7 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Dear Miss Garnett,
Thank you for your message, and for your patience while this was looked into properly.
We have now had this issue reviewed independently by both Building Control and our own independent compliance assessor. Both have confirmed that the sewerage pipe issue you have raised is not related to the work we carried out on your build. I appreciate this isn't the answer you were hoping for, but I want to be clear and transparent with you about the findings rather than leave the matter open.
Our guarantee remains fully in place, but it covers the products we installed and the workmanship relating to that installation — it does not extend to the underlying drainage/sewerage infrastructure, which independent assessment has confirmed to be unrelated to our work. If you would like, I'm happy to arrange for copies of the Building Control and compliance findings to be sent to you directly so you have this in writing.
I do also want to raise, directly but respectfully, that this is now the fourth 1-star review you have left for us regarding this matter. I understand you're frustrated and I don't doubt this situation has been stressful, but I'd ask that we deal with this through direct conversation rather than repeated public reviews while we're actively trying to resolve it with you.
Kind Regards,
Joseph Heaton
Director
Conservatory Conversion
Phase 1 of our Conservatory to Orangery conversion started this week and so far so good - super impressed by the workmanship and efficiency of the build team led by Kelvin, with support from Steve, Mark and two very willing apprentices Matty and Jack. Communication was good, they arrived promptly and were polite and engaging throughout. Not only did they work hard and efficiently as a team, but they also left the area tidy and safe when they finished which is particularly important to us having 4 dogs that use the garden. They have set a high standard for the installation team to follow. Mark and Michelle
5 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you, Mark and Michelle, for taking the time to leave such a fantastic review.
We're delighted to hear that the first phase of your conservatory to orangery conversion has got off to such a positive start. It's wonderful to know that Kelvin, Steve, Mark, Matty, and Jack have impressed you with their workmanship, efficiency, and professionalism.
We understand how important it is to minimise disruption during a project, especially when you have four dogs using the garden, so it's great to hear that the team took care to leave the area tidy, safe, and well organised at the end of each day. Communication and customer care are just as important as the quality of the build itself, and we're pleased this has been reflected throughout your experience so far.
I'll be sure to pass your kind comments on to Kelvin and the team, who will be proud to know their hard work has been recognised. They have certainly set a great standard for the next stages of your project.
Thank you for choosing TWC Home Improvements. We look forward to continuing to deliver the high standard of service you deserve.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
After having conservator roof fitted…
After having conservator roof fitted Cam was amazing and he done a fabulous job with the finishing cleaning and sealing. He’s a credit to your team
5 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Cam did such a fantastic job fitting your conservatory roof and that you were impressed with the quality of his finishing, cleaning, and sealing work. We take great pride in the attention to detail our team provides, and it's fantastic to know that Cam delivered the high standards we expect.
Your kind words mean a great deal, and we will be sure to pass your feedback on to Cam, who will be thrilled to hear that he has been recognised. He is a real credit to the TWC Home Improvements team.
Thank you for choosing TWC Home Improvements, and we hope you enjoy your new conservatory roof for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Great buying experience
So far the buying experience has been great,Dave Dunphy spent plenty of time with us going through all the options and even travelled out to the Swindon show room to meet us there to show us in person what he was talking about, now we are in a WhatsApp group with all the relevant people from TWC so we are completely in the loop about the next steps, very happy.
4 augusti 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you've had such a positive buying experience so far. It's wonderful to know that Dave took the time to guide you through all of the available options and even met you at our Swindon showroom to ensure you could see everything in person. We believe that taking the time to help our customers make the right decision is incredibly important, so your feedback means a great deal.
We're also pleased that our WhatsApp communication has kept you informed and reassured throughout the process. Keeping our customers updated every step of the way is something we pride ourselves on, and it's great to know this has made a positive difference.
Thank you for choosing TWC Home Improvements. We look forward to completing your project and providing the same high standard of service through to installation.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Very good job done by James and Conner…
Very good job done by James and Conner very nice chaps .fitted the windows very professionally.
29 juli 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave us such a wonderful 5-star review.
We're delighted to hear that James and Connor did a very good job installing your new windows and that you found them to be friendly, professional, and a pleasure to have in your home. We take great pride in the quality of our workmanship and customer service, so it's fantastic to know they represented TWC Home Improvements so well.
I'll be sure to pass your kind comments on to James and Connor, who will be delighted to receive your feedback. Thank you for choosing TWC Home Improvements, and we hope you enjoy your new windows for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Svar från TWC Home Improvements
Thank you for taking the time to leave us your 5-star review.
We're delighted to hear that James and Connor made such a positive impression. Punctuality, efficiency, and courtesy are all qualities we pride ourselves on, and it's fantastic to know they delivered the high standard of service we aim to provide to every customer.
Your kind feedback means a great deal to us, and I will ensure your comments are passed on to James and Connor. Thank you for choosing TWC Home Improvements, and we hope you enjoy your new home improvements for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
Steve Webb was friendly
Steve Webb was friendly, polite and approachable when speaking to me at our door. He was respectful in conversation and although we can’t do anything right now due to moving home this year, when we have moved home we would definitely consider TWC!
10 juli 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave your review.
We are delighted to hear that Steve Webb made such a positive impression. It's great to know that you found him friendly, polite, approachable, and respectful during your conversation.
We completely understand that moving home is a busy time, and we're grateful that you would consider TWC Home Improvements in the future. We look forward to the opportunity to assist you once you're settled into your new home.
We will be sure to pass your kind comments on to Steve, who will be very pleased to hear your feedback.
Best of luck with your move, and thank you again for your kind words.
Kind Regards,
Joseph Heaton
Director
TWC Home Improvements
Great customer service
Friendly staff who kept us informed on delivery etc. Good pricing and value for money. There was a miscommunication with the order which was smoothed over very quickly and the company went out of their way to resolve this. James from the office was extremely helpful and we are very pleased with the end product. Great quality windows / doors!
10 juli 2026
Omdöme utan inbjudan
Svar från TWC Home Improvements
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you were pleased with the service you received from TWC Home Improvements. It’s great to know that our team kept you informed throughout the process and that you found our products to offer good value for money.
While we're sorry there was a miscommunication with your order, we're pleased that it was resolved quickly and that our team was able to put things right without delay. We're especially grateful for your kind comments about James, and we'll be sure to pass your feedback on to him. He will be delighted to know that his efforts made a positive difference to your experience.
Thank you once again for your kind words and for choosing TWC Home Improvements. We hope you enjoy your new windows and doors for many years to come.
Kind regards,
Joseph Heaton
Director
TWC Home Improvements
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