It was really easy to have a look at what cars were available, after that we spent a weekend doing some test drives and simply chose what we wanted. Since then, paperwork’s been filled in, and we’ve h... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I/We love the fact that having a car through Tusker is such a smooth and hassle-free experience. They deal with everything professionally and efficiently, and nothing is ever too much trouble.... Se mer
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When I actually managed to speak to someone it was helpful. However, the automated telephone system is really dreadful to navigate with way too many options and decision trees. Often I'd end up gettin... Se mer
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Mark, Olivia and Sam have all been wonderful with helping me switch an order to a car that will hopefully be with me sooner than the original one ordered. They worked together to cancel my existing or... Se mer
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Företagsinformation
Om Tusker
Skrivet av företaget
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Kontaktuppgifter
Hatters Lane, WD18 8YF, Watford, Storbritannien
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great customer service
15 september 2026
Svar från Tusker
Hello,
Thank you for taking the time to leave your review. We are glad to hear that you found our customer service great. That is exactly the service we aim to deliver.
Kind Regards,
The Driver Satisfaction Team
i phoned on thursday for an update…
i phoned on thursday for an update because everyone one was busy
told i would get a call back, and guess what, NO one phoned
14 september 2026
Svar från Tusker
Hello,
Thank you for your feedback.
We're sorry to hear that you did not receive the callback you were expecting. We understand how frustrating it can be to take the time to contact us, be assured that a call will be returned, and then not hear back.
Providing timely updates is important to us, and we're disappointed that we fell short of your expectations on this occasion. Your comments have been noted and will be shared with the relevant team to help us improve our service.
Kind Regards,
The Driver Satisfaction Team
**Very disappointing experience with…
**Very disappointing experience with Tusker – think carefully before ordering**
My experience with Tusker has been extremely disappointing, particularly considering how much I was looking forward to getting my vehicle through the salary sacrifice scheme.
I ordered a Hyundai Tucson Plug-in Hybrid through Tusker and went through the process expecting to receive the vehicle as planned. Unfortunately, following a difficult telephone conversation with Tusker, my order was placed on hold and ultimately cancelled.
I accept that I did not handle that particular conversation as well as I should have. I have openly acknowledged this, apologised to Tusker and made it clear that I regret how I conducted myself. I even offered to have any future communication handled by email to prevent anything similar happening again.
Despite this, I was told that the decision to cancel my order and account could not be reconsidered. What I found particularly frustrating was that there appeared to be no meaningful opportunity to put things right, even after I had taken responsibility and apologised.
I also raised a separate concern regarding the handling of the telephone call recording. The recording was shared with my employer and included personal information, including my home address/postcode. Given that this information relates to my family home, I found the handling of my personal data very concerning and raised the matter formally.
I have since been trying to resolve the situation through my employer and Tusker, including waiting for the matter to be reviewed after the six-month period. Unfortunately, I have still not been able to get access to the scheme again.
I want to be fair: I accept responsibility for my part in the original incident. However, I also believe customers who acknowledge their mistakes, apologise and genuinely try to resolve matters should have some avenue for reconsideration.
The biggest disappointment is that this was not simply about a car order. The salary sacrifice scheme has a significant financial impact on me, and losing access to it has made a real difference.
I hope Tusker takes this feedback seriously and looks at how situations like this are handled. There should be a balance between protecting staff and customers while also allowing someone who has acknowledged their mistake and apologised to have a genuine opportunity to rebuild trust.
**Overall, a very disappointing customer experience.**
9 januari 2026
Omdöme utan inbjudan
Svar från Tusker
Hello,
Thank you for taking the time to share your experience.
We're sorry to hear of your disappointment and appreciate the balanced way in which you have explained your concerns. We understand that losing access to a salary sacrifice scheme can have a significant impact, and we recognise the frustration this situation has caused.
We take all customer feedback seriously and aim to ensure that decisions are made fairly and with careful consideration of the circumstances involved. We also take concerns regarding the handling of personal information seriously and have processes in place to review any concerns that are raised with us.
We appreciate you sharing your perspective and will ensure your comments are taken into consideration as part of our ongoing review of customer experience and processes.
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
Thank you for taking the time to leave your review! We are delighted to hear that you have found our service consistently brilliant. That is exactly the service we aim to provide.
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
Thank you for your feedback.
We’re sorry to hear that you were disappointed with the service you received. Providing a positive driver experience is important to us, and we regret that we did not meet your expectations on this occasion. Your comments have been noted and will be shared with the relevant team as part of our ongoing efforts to improve our service.
Kind Regards,
The Driver Satisfaction Team
Fast communication and updates through…
Fast communication and updates through out process.
20 september 2026
Svar från Tusker
Hello,
We are so pleased to hear that you experienced efficient communication and regular updates throughout the process. Thank you for sharing your positive feedback!
Kind Regards,
The Driver Satisfaction Team
easy to use and great customer service
13 september 2026
Svar från Tusker
Terry,
We're delighted to hear that you found our service easy to use and that you experienced great customer service. Thank you for your positive feedback; we truly appreciate it!
Kind Regards,
The Driver Satisfaction Team
Ordering process
Up to this point super smooth and intuitive
Constant communication from tusker that avoids any chasing
Really good just waiting for te car
20 september 2026
Svar från Tusker
Francesco,
We're delighted to hear that your experience has been super smooth and intuitive, and that our constant communication has been appreciated. We're just as excited for you to receive your car!
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
Thank you for taking the time to leave your review. We are glad to hear that you found our service great. That is exactly the service we aim to deliver.
Kind Regards,
The Driver Satisfaction Team
Aaron S in the insurance team was…
Aaron S in the insurance team was incredibly helpful in processing our claim and engaging directly with the garage to help get the vehicle repaired. Thank you very much.
18 september 2026
Omdöme utan inbjudan
Svar från Tusker
Hello,
We're so pleased to hear that our team member in the insurance team was incredibly helpful in processing your claim and engaging directly with the garage to help get your vehicle repaired. Thank you for your kind words!
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
We are so happy to hear that our service has been brilliant for you. We appreciate your kind words and positive feedback.
Kind Regards,
The Driver Satisfaction Team
Efficient Simple Process
Very quick, simple and efficient process. Updated at every stage and made to feel supported. A++ Recommended
18 september 2026
Svar från Tusker
James,
We're so pleased to hear that you found our process quick, simple, and efficient. It's wonderful to know that you felt supported and were kept updated at every stage. We truly appreciate your recommendation!
Kind Regards,
The Driver Satisfaction Team
Very quick and easy
15 september 2026
Svar från Tusker
Hello,
We're so glad you found our service quick and easy to use. We truly appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
tried to amend an order using email ..
tried to amend an order using email ... contact via e-mail is very poor ... never manage to get the same mail handler twice making continuity of email replies and requests virtually impossible ... in all instances responce via email are days later making further emails meaningless ... makes you wonder if all these email handlers are actually human and not AI!!!
1 september 2026
Svar från Tusker
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our email support has been frustrating.
We understand how important it is to receive timely responses and have continuity when discussing an ongoing request. We appreciate that having to explain the same issue multiple times to different advisors can be inconvenient, particularly when you're trying to make changes to an order.
While our team works hard to respond to all enquiries as quickly as possible, we recognise that delays and a lack of consistency in communication can impact the level of service you receive. Your comments regarding response times and case ownership have been shared with the relevant teams for review.
We value your feedback as it helps us identify areas where we can improve.
Kind Regards,
The Driver Satisfaction Team
Third lease with Tusker, but communication & customer service could be better
The vehicle description on the Tusker portal doesn’t match what the dealership has confirmed. I’ve emailed and called to get this clarified, but my call was cut off and I’m still waiting for a response to my email.
Before the call cut off, the lady I spoke to was in a really loud environment, with lots of clanging and shouting in the background. I said twice that I couldn’t hear her because of the background noise, not because of the phone line. The line then went dead, which left me wondering whether she’d just hung up on me.
She also told me she’d amended my order to an additional car rather than a replacement for my current car, even though I never asked for that. I asked where she’d got the idea that I wanted an additional car from, because I hadn’t said that at all. I don’t know whether it was so loud her end that she couldn’t hear me properly or whether she just wasn’t listening.
This will be my third lease car with Tusker, and I really do like using them. Once you have the car, things aren’t too bad, but the customer service is a bit hit and miss and could definitely be improved.
17 september 2026
Svar från Tusker
Hello,
Thank you for taking the time to share your feedback and for choosing Tusker for your lease vehicles over the years. We appreciate your continued loyalty and are pleased to hear that you have otherwise enjoyed using our service.
We're sorry to hear of your concerns regarding the vehicle specification and the difficulties you experienced when trying to contact us for clarification. We understand how important it is to have accurate information when making a decision about a vehicle, and we appreciate the frustration caused when questions remain unanswered.
We are also disappointed to hear about your experience during your telephone call. We aim to provide a professional and helpful service at all times, and it is regrettable that you were left feeling uncertain following the disconnection and subsequent discussion regarding your order.
Thank you again for your feedback. We value your comments and will pass them on to the relevant team to use for continuous improvement.
Kind Regards,
The Driver Satisfaction Team
Tusker has been quite helpful so far
Tusker has been quite helpful so far, they have made the process so simple
14 september 2026
Svar från Tusker
Michael,
We're so pleased to hear that you found the process simple and helpful. Thank you for your wonderful feedback and for taking the time to share your positive experience!
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Andy,
We're so glad to hear that we made things easy for you and promptly answered all your questions. We appreciate your kind words!
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
We are so pleased to hear that you found our communication good and our team responsive to your queries. Thank you for taking the time to share your positive feedback with us.
Kind Regards,
The Driver Satisfaction Team
Easy and smooth process
Easy and smooth process, good availability of vehicles to choose from
14 september 2026
Svar från Tusker
John,
We're so pleased to hear that you found the process easy and smooth, and that there was good availability of vehicles to choose from. Thank you for your wonderful feedback!
Kind Regards,
The Driver Satisfaction Team
Go to communicating they literally tell…
Go to communicating they literally tell you everything and help you through the process.
17 september 2026
Svar från Tusker
Luke,
We're delighted to hear that our team provided clear communication and helpful assistance throughout your process. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.