It was really easy to have a look at what cars were available, after that we spent a weekend doing some test drives and simply chose what we wanted. Since then, paperwork’s been filled in, and we’ve h... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I/We love the fact that having a car through Tusker is such a smooth and hassle-free experience. They deal with everything professionally and efficiently, and nothing is ever too much trouble.... Se mer
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When I actually managed to speak to someone it was helpful. However, the automated telephone system is really dreadful to navigate with way too many options and decision trees. Often I'd end up gettin... Se mer
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Mark, Olivia and Sam have all been wonderful with helping me switch an order to a car that will hopefully be with me sooner than the original one ordered. They worked together to cancel my existing or... Se mer
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Företagsinformation
Om Tusker
Skrivet av företaget
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary.
Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible.
Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Kontaktuppgifter
Hatters Lane, WD18 8YF, Watford, Storbritannien
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick and easy process. Support available quickly via telephone as required. Excitedly awaiting my new car.
Quick and easy process.
20 september 2026
Svar från Tusker
Hello,
We're happy to hear that our process was quick and easy for you. We appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
Thank you for your review! We're delighted to hear that you found the app simple to navigate. We appreciate your feedback and are always looking for ways to make the experience even better. Thanks for choosing us!
Kind Regards,
The Driver Satisfaction Team
outstanding help
Had a problem, and was fixed within minutes with friendly polite manor. Absolute pleasure, and really appreciated.
22 september 2026
Svar från Tusker
Hello,
We're delighted to hear that your problem was resolved so quickly and that you experienced such friendly and polite service. We truly appreciate your kind words!
Kind Regards,
The Driver Satisfaction Team
I’ve had a fantastic experience with Tusker…
I’ve had a fantastic experience with Tusker and would definitely recommend them to anyone considering a car lease.
From the initial process through to receiving the car, the service has been excellent. The team have been friendly, professional and really helpful throughout, always keeping me informed and making everything straightforward and hassle-free.
I’m really pleased with my car and, most importantly, with the level of customer service I’ve received. It’s clear that Tusker genuinely cares about providing a great experience for its customers.
A big thank you to the whole Tusker team for making the process so easy. I’d happily use Tusker again in the future and would have no hesitation recommending them to others.
21 september 2026
Svar från Tusker
Gachu,
We are so pleased to hear that you had such a fantastic experience with us! It's wonderful to know that our team's friendly and professional approach made the process of leasing your car straightforward and hassle-free. We truly value your kind words about the level of customer service you received and your satisfaction with your new car. We appreciate you recommending us and look forward to assisting you again in the future.
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
Thank you for taking the time to leave your review. We are glad that you have found communication good. That is exactly what we aim for.
Kind Regards,
The Driver Satisfaction Team
Very efficient service with great…
Very efficient service with great amounts of help and politeness.
18 september 2026
Svar från Tusker
Hello,
We appreciate you sharing your positive experience! We're happy to hear you received efficient service and that our team was helpful and polite. Thank you!
Kind Regards,
The Driver Satisfaction Team
Great customer service from start to…
Great customer service from start to finish it all went trough very fast and they have kept me updated and helped me trough the process 😀
18 september 2026
Svar från Tusker
Hello,
We are delighted to hear that you experienced great customer service from start to finish. It's wonderful to know that the process was fast and that you were kept updated and helped throughout.
Kind Regards,
The Driver Satisfaction Team
Adam from the Tusker team responded to…
Adam from the Tusker team responded to all queries with clarity and patience.
21 september 2026
Svar från Tusker
Hello,
We're delighted to hear that our team member responded to all your questions with clarity and patience. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
We are so pleased to hear that you experienced great service and appreciated our regular updates. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Great experience and customer service
Straight forward,site was easy to access and use and being kept updated with progress of car.
19 september 2026
Svar från Tusker
Darren,
We're delighted to hear you found our site easy to access and use, and that you appreciated being kept updated on your car's progress. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Outstanding customer service from Pierre!
I’ve just ordered my very first EV with Tusker through my company’s salary sacrifice scheme and want to personally call out Pierre for his 5 star customer service and guidance!
I was a bit nervous and unsure about the whole process. But I called Tusker looking for advice, and was lucky enough to speak with Pierre. He was absolutely fantastic from start to finish. His knowledge was exceptional, and he took the time to answer all the many questions I had with patience and professionalism.
Not only did Pierre explain the ordering process clearly, but he also provided invaluable advice on charging options, charge points, delivery timelines, and what to expect throughout the ordering process. He completely put my mind at ease and gave me the confidence to go ahead with my order.
Thanks to Pierre’s support and expertise, I’ve now placed my order and am excitedly awaiting my new car!
I cannot recommend Tusker highly enough. Customer service like this is rare, and Pierre is a true credit to the company. He is an outstanding ambassador for Tusker and a huge asset to the team.
Thank you Pierre, for making what felt like a daunting experience so straightforward and enjoyable 🚗
17 september 2026
Svar från Tusker
Anna,
We are absolutely delighted to read your wonderful feedback regarding your experience with us, especially your kind words about the support you received. It is fantastic to know that we were able to make your first EV order through a salary sacrifice scheme such a positive and straightforward process. We always aim to provide exceptional guidance and put our customers at ease, and we are so pleased that we succeeded in your case. We truly appreciate you sharing your excitement for your new car!
Kind Regards,
The Driver Satisfaction Team
A little curt on the phone on two…
A little curt on the phone on two occasions. One agent was fab so I guess it’s consistency in customer service.
21 september 2026
Svar från Tusker
Hello,
We appreciate your feedback and are glad to hear one of our agents provided excellent service. We are working on improving consistency across our team.
Kind Regards,
The Driver Satisfaction Team
Excellent Customer Service, but Disappointed by Dash Cam Restrictions
Tusker staff have been very helpful and provided great customer service, from the initial process through to the delivery of the car. For the service and support, I would give 5 stars—thank you.
However, I’m giving 3 stars overall because I’m not allowed to install a dash cam in the car. A dash cam is very important to me as it provides continuous monitoring and can provide valuable evidence in the event of an accident.
If the car is leased directly from a dealer, there doesn’t seem to be an issue with installing a dash cam. However, because this car is leased through Tusker as part of a work scheme, we are not permitted to install one.
The dash cam I wanted to install only connects to the car’s fuse box, so I was disappointed that this isn’t allowed. I understand there may be policy or lease restrictions, but I feel this is an important safety feature that should be considered, particularly because it can provide objective evidence in the event of an incident and help prevent disputes about what happened.
Overall, I’m very happy with the Tusker staff and customer service, but I hope the company can reconsider its policy on dash cams in the future.
21 september 2026
Svar från Tusker
Hello,
Thank you for taking the time to share your feedback. We're delighted to hear that our team provided helpful support and excellent customer service throughout your journey, from placing your order through to vehicle delivery. It's great to know that this aspect of your experience met your expectations.
We also appreciate your comments regarding dash cams. We understand the reassurance and additional security that many drivers feel a dash cam can provide, particularly when it comes to capturing evidence in the event of an incident. While there are specific guidelines around vehicle modifications within our leasing arrangements, we recognise your disappointment and value your perspective on this important safety feature.
Your feedback has been noted, and we genuinely appreciate you taking the time to share your thoughts. We're pleased that you're happy with both your vehicle and the support you've received from our team, and we hope you continue to enjoy your new car. Thank you for choosing Tusker.
Kind Regards,
The Driver Satisfaction Team
Appalling service
Appalling service. My wife's car (BMW iX2) was due its first service. No response from the portal till overdue then booked into a local (shoddy) "kwikfit" type place. Now nearly three weeks overdue, car has been in but not serviced.
Omnishambles!!
21 september 2026
Omdöme utan inbjudan
Svar från Tusker
Hello,
Thank you for your feedback.
We're sorry to hear about the difficulties you've experienced arranging your vehicle's first service. We understand how frustrating it must be to experience delays, particularly when the service has become overdue and the issue remains unresolved after attending the appointment.
We appreciate that this has not met the level of service you expected, and we regret the inconvenience caused. We recommend for your wife to contact our Resolutions Team on resolutions@tuskerdirect.com, as they are the best placed team to assist further.
Thank you for taking the time to share your experience.
Kind Regards,
The Driver Satisfaction Team
Absence of vehicle spec on portal cost a star
All the interactions I have had with employees have been great. Only things that haven't been so good have been 1) a number of the pre-loved cars in the portal did not have the full spec available, including the car I chose 2) when I called customer services to get the spec, the agent could not access this as the car had left the system because it was reserved to me. So I have not actually seen the full spec of the car I am getting.
19 september 2026
Svar från Tusker
Hello,
We appreciate your positive comments about our employees. We understand your frustration regarding the limited specifications available for pre-owned vehicles and the difficulty in accessing full details once a car is reserved. We are actively working to improve the accessibility and completeness of vehicle information on our portal to prevent similar situations in the future. Your feedback is invaluable as we strive to enhance our customer experience.
Kind Regards,
The Driver Satisfaction Team
Overall it was a good experience
Overall it was a good experience, although I did have to call for help, but my issue was solved imediately
16 september 2026
Svar från Tusker
Garry,
We're glad to hear that despite needing to call for assistance, your issue was resolved immediately. Thank you for sharing your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
So easy and straight forward
So easy and straight forward. Great communication and impressive prices when compared to alternative providers. 100% would recommend
20 september 2026
Svar från Tusker
Hello,
We're so pleased you found our service easy and straightforward. It's wonderful to hear that our communication and impressive prices stood out to you. Thank you for your strong recommendation!
Kind Regards,
The Driver Satisfaction Team
Svar från Tusker
Hello,
We're delighted to hear that you found the process smooth and our website easy to navigate. Thank you for your positive feedback; we appreciate it greatly.
Kind Regards,
The Driver Satisfaction Team
TUSKER VEHICLE CHOICE.
Very easy to navigate the system when choosing a vehicle with a excellent choice of vehicles.
The response time and detailed information was excellent.
18 september 2026
Svar från Tusker
Kevin,
We are delighted to hear you found our system easy to navigate with an excellent choice of vehicles. It's great that our response time and detailed information were excellent for you.
Kind Regards,
The Driver Satisfaction Team
Tariq was a great advisor.
Tariq was a great advisor.
He was keen to understand my needs and encouraged me to look at an alternative vehicle that I would have never have considered and it was in stock. I went to test drive it and I actually ended up selecting it.
Unfortunately there is still a bit of a wait for it..
15 september 2026
Svar från Tusker
Hello,
We're delighted to hear that our advisor provided such excellent guidance and helped you discover a vehicle that perfectly suits your needs, even if it was an unexpected choice! We understand that waiting can be challenging, and we appreciate your patience.
Kind Regards,
The Driver Satisfaction Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.