Turnblack Omdömen 

I had a wonderful experience with Turn Black. I ordered a Zema skirt a month back and by the time it arrived, I was away in Europe. I came back after a month and when i tried the skirt, it was very loose for me. Since it was more than a month, I was not very hopeful of getting an exchange. I called the customer service and spoke to Archana. She immediately put my concerns to rest and sent me an exchange request. I am very happy with the “ customer first” policy of the company. Archana tells me that the company’s values come from their founder.

The Zema skirt is absolutely brilliant! So well structured and attention to detail is perfect. I am a True black fan for life. Thank you!!

I’ve made several purchases from Turnblack over the years, and I’ve never been disappointed. Quality is great with beautiful fabrics and good craftsmanship.

An absolute pleasure to interact with the team who are super helpful in ensuring the correct size and fit.
The clothes themselves are edgy and chic and it's great to have found Turn Black as a reliable online resource.

This review is just for their customer service experience! What a wonderful team!. I have ordered their Indian summer long skirt. Based internationally, my experience with several vendors have been a mixed bag but NOT turn black team.
I would like to express my sincere gratitude for your outstanding support. This has been one of the most seamless, efficient, and pleasant shopping experiences I’ve had in many years. Kudos to the team for being proactive, supportive at every step, and so patient.
On top, you kept following up for my measurements since this has been customized, something that’s unheard of.

Thanks again! I’ll share an update when I receive and wear it (which might take longer) . Keep up the good work.

Do not use this company. I bought a dress several years ago and it was awful. The return process was even worse, so I put it down to a bad purchase and moved on.

Over the following years, they have repeatedly bombarded me with emails, often multiple times a day. I have unsubscribed several times and blocked their email addresses repeatedly, yet they continue to contact me using new email addresses.

This behaviour feels unethical and bordering on harassment, and the products are poor quality. I would strongly recommend avoiding this company.

Lovely skirt and great response from the team when there was a problem which they resolved really rapidly and were incredibly responsive and helpful. Would recommend .

Great customer service level! And beautiful pieces of art! I strongly recommend!

I have ordered several pieces from Turn Black over the years. The craftsmanship, the quality of the fabric, even the packaging—all continues to delight. Thank you for consistently making beautiful wearable art.

Never again!
I paid 15,- Euro for delivery. Then DHL charged me 29.95 for Duty/Tax for delivering. And Flocker didn‘t take care of it at all… Never ever again!!!

I’ve always had a thing for black kurtis, and Turnblack has become my absolute go-to brand! Their craftsmanship and minimal aesthetic are unmatched. Would love to see them introduce a few more kurta variations while keeping that signature slick, stylish vibe they do so effortlessly.

Love, love, love Turnblack! 🖤

Turn Black is hands down my favourite homegrown brand. I’ve been buying their designs for a few years now, and I’ve never once been disappointed.

What I really admire is that no one else seems to be making these kinds of silhouettes with this level of quality at the prices that Turn Black offers. So many brands raise their prices by 30–40% within a year of moderate success, but Turn Black has managed to stay budget-friendly. Yes, inflation is real, but they genuinely seem to think about their customers too — and it shows.

The fabrics and stitching are consistently excellent — truly spectacular for the price point.

One of the things that makes them stand out most is their customer service. Whether it’s a full-price or sale item, they always accept customisation requests — and never charge extra for them, even though they could. Once, I ordered a pair of pants at a discounted price and later realised I needed to get them altered and add belt loops. I expected them to either decline (since it was a sale item) or charge for the alteration, but they happily made the changes and sent them back at no extra cost — not even for delivery.

I know these small expenses can add up for a business, which makes their generosity and attention even more admirable. It’s this thoughtful, human approach that makes me trust them and feel comfortable shopping from their website without hesitation.

I truly hope they value and appreciate the incredible team behind the brand — especially the craftspeople — because they are doing something amazing.

PS: Every single piece I’ve bought from them has looked even better in person than in the photos (and the photos are already great!).

I love much of this site’s style. I bought “The Lady with the little dog dress” and it is astounding…. Quality is +++ Sizing is +++ Style is out of this world IMHO. It arrived wrapped in tissue inside a branded tote bag-in black of course! My only issue is not on the company…. I got billed by FedEx for tariffs….

One dress I ordered uncustomised is lovely. But I ordered a custom fitted skirt to my measurements and it was too large for me. I emailed straight away but didn't hear back until the following week when I email again - I think it went to their spam folder. Almost immediately they responded to the second email and I sent through a video with the too big skirt. They've now said they will send me a new skirt, which I greatly appreciate that I don't have to return the skirt to be tailored as that would be very expensive for me. So I might update when the second skirt comes but other than a slight hiccup with communication they've been lovely. I'm not sure if you could order custom piece and expect it to be perfect if you're ordering internationally like me and they're just making it to your body, so I appreciate it. It would be good also if they could put which currency you're seeing for the dollar currencies, as I assumed because I was on their Australian site it was in AUD but it was US. And I didn't realise until the figure appeared in my bank account.

Have ordered 4, 5 times? Every order has always been great. I wear some of these pieces on a daily basis, and have for years, so the quality is definitely there. Service has always been fantastic. I couldn't recommend them more, I look forward to ordering again!

The collection is absolutely beautiful ans fabrics are amazing. I ordered from France and then I visited their store in India and I love the brand.
They have the best customer service (alterations…) and ne they are very quick.
A special thanks to Archana who has been very helpful!

The worst customer service I've ever seen in my life. When this company ships its product to Spain or other countrys in Europe, you have to pay over 100 euros in customs fees because they don't handle it. If you can't, they're not responsible even if their product is sent back to them. You're left without the product and your money. When you try to contact them to resolve the problem, they don't respond to your messages, and if you insist, they block you.

Ordered my first outfit from here and no regrets. The quality and the fit is absolutely amazing.
Also was shipped immediately and I received it within 5 days.

Thank you

I have had a great experience purchasing from this brand. The quality of their product is excellent; what was also extremely helpful was their excellent customer service. They are prompt on both Watsapp and email, and is informative in their response which helps in decision making.

Their products are truly unique and of very high quality. I ordered the stool and a vase, and each item came perfectly well packaged, showing the respect the company pays to its products. I am very happy with my purchase and highly recommend this retailer. Even if it takes time to receive the items, it was worth it.

I have admired Turn Black outfits and bought ‘Qualia’ online. On trying it, it did not suit me and I reached out to the company. They willingly exchanged it for another style in their showroom. The whole experience was wonderful, both in terms of the smooth process and openness to take my preference into account. The Sheer Linen dress is light, airy, elegant and well-tailored.
Thank you Turn Black for a great customer service and for your elegant garments!