This is the second van vault that I have purchased from Tuffboxes. The buying experience was really easy with fast delivery. Excellent product at a better price than others we have previously purch... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do not buy from this company Great promises from customer services, but don’t expect what they say. Three delivery dates discussed, non executed. Really really poor. Do not buy from this company. Amaz... Se mer
Extremely well made product, like the dividers inside well thought threw with the extra slots in bottom of drawer to stop the dividers bowing out, also gone for a good gauge steel not flimsy like... Se mer
The communication from ToughBox was excellent they made sure someone would be there to take delivery. I'm really pleased with my ToughBox it's very robust and well made. The colours make it stand out,... Se mer
Företagsinformation
Om TUFFBOXES
Skrivet av företaget
TUFFBOXES LIMITED is a proudly independent British manufacturer specialising in high-quality security solutions, industrial furniture, and robust storage systems for vehicles, workplaces, homes Established in 1970, we’ve been manufacturing in Britain for over 50 years. Operating from our dedicated facility in Oldham, North West England ideally placed to service the United Kingdom. With our own design team we innovate and provide solutions enhancing security and productivity in the workplace and at home.
Our products benefit from being manufactured in the UK from our dedicated, modern manufacturing facility with a long standing highly trained workforce. From tool storage, site boxes, secure bike lockers and workplace storage, TUFFBOX is trusted across industries for innovation, durability, and dependable British-made protection.
Kontaktuppgifter
Tweedale Way, OL9 8EH, Oldham, Storbritannien
- 0845 313 2752
- info@tuffboxes.co.uk
- tuffboxes.co.uk
4,3
Utmärkt
178 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer Service At It's Best
The lady went above and beyond to assist us. Brilliant customer service.
17 februari 2025
Omdöme utan inbjudan
Svar från TUFFBOXES
Thank you for the wonderful feedback! We're so pleased to hear you had a great experience — we'll be sure to pass your kind words on to the team. It means a lot to us to know our customer service made a difference.
Svar från TUFFBOXES
Thank you! We're so glad you were happy with both the price and the service. Your support is greatly appreciated!
Got what I expected
10 februari 2025
Svar från TUFFBOXES
Thanks for the feedback! We're glad to hear everything met your expectations. If there's ever anything more we can do for you, just let us know!
Great service from the start
Great service from the start, kept informed from ordering to dispatch and delivery.
Prompt delivery off DPD, the box was well packaged, with all fitting and instructions in the box.
Really good solid box to put my power tools in, and plenty of room also. I’ve screwed mine down to my concrete base in my shed, and it’s well secure and safe.
I purchased the tuffbox original. Would highly recommend this box to anyone.
6 februari 2025
Svar från TUFFBOXES
Thank you so much for the detailed and thoughtful review! We're really glad to hear you had a smooth experience from start to finish, and that the Tuffbox Original is doing exactly what you need it to — secure, spacious, and solid. Great idea securing it to the concrete base too! We truly appreciate the recommendation and your support.
Absolutely the best company I have…
Absolutely the best company I have dealt with in years.
Quality tool storage at a fraction of the price of comparable products from other manufacturers, and all UK made which is great to see.
Very fast delivery.
Easy to fit in my van, good to have tools secure and easy to get to.
Highly recommend to all tradesmen.
I showed my tool drawer to a mate and he bought 2 straight away, says it all.
3 februari 2025
Svar från TUFFBOXES
Wow — thank you so much for the incredible review! We're absolutely thrilled to hear that your experience with us stands out, and that the tool storage met all your needs for quality, value, and UK craftsmanship. It’s great to know it's working perfectly in your van and that it impressed your mate enough to buy two! Your recommendation means the world to us. Thank you again for your support!
Quick and easy delivery
Quick and easy delivery, got my product within 3 days!
The slim draw slider is very good quality and built well. Comes with 2 keys and very sturdy.
28 januari 2025
Svar från TUFFBOXES
Thank you for the great review! We're glad to hear your delivery was quick and easy, and that you're impressed with the quality and build of the slim drawer slider. It's always great to know it's doing the job — sturdy, secure, and ready to go. Appreciate your support!
Excellent bit of kit.
Fast, professional delivery. Amazing bit of kit will be buying more to stop my tools going walkies.
27 januari 2025
Svar från TUFFBOXES
Thank you for the fantastic feedback! We're really glad the delivery was smooth and that you're loving the product. It’s great to hear it's helping keep your tools safe — and we’ll be ready whenever you’re back for more!
Fast delivery and greatly packaged
Fast delivery and greatly packaged. Will be well used on site.
23 januari 2025
Svar från TUFFBOXES
Thank you for the kind words! We're glad your order arrived quickly and safely. Great to hear it’ll be put to good use on site — we appreciate your support!
Svar från TUFFBOXES
Thank you for the great feedback! We're really happy to hear your buying experience was smooth and satisfying from start to finish. Your support means a lot to us!
The buying process was simple and…
The buying process was simple and delivery when I was told it would be.
The draw is very solid and fits between the wheel arches, the only negative would be the lock position makes it very difficult to turn the key especially when on a bunch of keys. Otherwise very pleased with my purchase.
15 januari 2025
Svar från TUFFBOXES
Thank you for the thoughtful review! We're glad the buying process was smooth and that the drawer fits your setup well. We appreciate your honest feedback about the lock position — that's valuable insight and something we'll definitely take on board. Great to hear you're pleased overall, and thanks again for your support!
Poor customer service
Box was delivered damaged, photo sent to customer service, answer was promised in 1 day max, 4 days later still waiting. Very poor!
14 januari 2025
Svar från TUFFBOXES
Apologies you feel we aren’t addressing your complaint. The factory operates Monday to Thursday and is closed on Friday, Saturday and Sunday. This Monday we were closed for our annual stock take so apologies we haven’t addressed your complaint as soon as you would of liked.
The photographs you have sent, seem to show some a small area of superficial damage, I respect that you say that the packaging on receipt wasn’t damaged but I would need to receive back product to make my own conclusions. I’m happy to collect the product you would need to repackage it as not to cause damage in transit. I will then arrange collection, inspect it and refund as necessary if our inspections agree with your comments.
As a gesture of goodwill and considering our later than usual response time I can offer you a refund today of £50.00 against your purchase. Please let me know how you would like to proceed.
Kind regards,
Matt Garlick
Owner, Tuffboxes Ltd.
Svar från TUFFBOXES
Thank you! That’s the best kind of compliment — we're thrilled you were happy enough to come back for another one. Really appreciate your continued support!
Very good customer service
Very good customer service. Was contacted very quickly to arrange a suitable delivery over the Christmas period. Item is very well made and comes with decent fixings. Would recommend this company 👍🏼👍🏼👍🏼
6 januari 2025
Svar från TUFFBOXES
Thank you for the lovely review! We're so glad we could coordinate delivery to suit you over the busy Christmas period, and that you're happy with the quality and fixings. Your recommendation means a lot — we truly appreciate your support!
Great bit of kit
Very quick despatch and delivery
Well made and robust
Great bit of kit
6 januari 2025
Svar från TUFFBOXES
Thank you for the great feedback! We're really pleased to hear the dispatch and delivery were quick and that you're happy with the build quality. Enjoy your new kit — and thanks again for your support!
Great vault, terrible lock
Everything about this product and the customer service is 5 star apart from the lock hence my 3 star review
I am sorry tuffbox but I have a “vanvault” in my other vehicle and the lock is far superior, I removed them both to compare, the “vanvault” lock has a sturdy key with dimples which is unpickable and not likely to break or bend
The disc lock supplied with the tuff box is thinner than the van vault so you can’t even upgrade as it doesn’t fit in the tuff box unless you angle grind the draw to make a larger hole for the lock to sit.
Now let’s get to the “tamper proof” lock.
Firstly the key is thin metal and looks like it will get damaged easily! As for the lock, I was able to pick this lock in under a minute with basic locksmith tools and very limited locksmith knowledge.
I am sure I speak for everyone who may potentially buy a tuff box and say please upgrade your locks and increase the price if necessary, tuff box is really competitively priced but an extra £20-£30 to upgrade them is a drop in the ocean to keep tools safe and still be cheaper than the other brands.
Lock & key are the only things setting you apart from your competitors, the rest of the box is really well made and functional.
The only reason we buy these vaults is to keep our tools safe, if somebody is capable and dedicated enough to break into a van they will surely get into a tuff box.
I would love to hear a response as I would like to support your business in the future if these minor amendments can be made.
28 november 2024
Omdöme utan inbjudan
Great tool boxes
Great tool boxes. Very strong and very heavy. I bolted too together and put in a pickup bed. Only down side is you can’t remove the key with it unlocked. Delivery was quick and well packaged.
14 november 2024
Avoid at all costs! Terrible product
Brought a so called tough slider from these. It’s terrible doesn’t slide in and out effectively. The lock is awful and is too close to the bottom so you can’t even turn it properly.
If you need to call them don’t waste your time they hang up the call and then block you. They have done it to me twice now!
Avoid this company at all costs spend the additional money on a van vault don’t waste your money.
You can’t even put a bag of plaster on top of this box it stops the drawer from opening. It’s quite honestly terrible!
19 november 2024
Omdöme utan inbjudan
Svar från TUFFBOXES
Dear Jordan,
Thank you for taking the time to share your feedback. I am genuinely sorry to hear about your experience with both our product and our customer service. We always strive to provide the highest level of service and quality, and it is deeply disappointing to learn that we fell short in your case.
I understand how frustrating it must have been to feel unsupported when reaching out to us for assistance. This is not the level of service we aim to provide, and I want to personally apologise for any inconvenience caused by the way your calls were handled. This is not reflective of our values, and I assure you we are taking your comments seriously. We investigated this matter thoroughly to understand what went wrong and we believe your phone line may have been cutting out during our calls, and unfortunately, we were unable to capture your mobile number to follow up with you. I sincerely apologise if this led to any frustration or the impression that we deliberately hung up or blocked you—that was absolutely not our intention. We value every customer's concerns and aim to resolve issues as quickly as possible.
Your concerns about the TUFF Slider have also been noted, and I regret that the product did not meet your expectations.
I would like the opportunity to make things right for you. Please reach out to me directly at info@tuffboxes.co.uk with your mobile phone number so we can discuss the best way to resolve this matter. Your satisfaction is important to us, and I want to ensure we do everything we can to regain your trust.
Thank you again for bringing this to our attention. Feedback like yours helps us identify areas where we need to improve, and I am committed to making those improvements.
Matt G
Director @ Tuffboxes
forget the expensive ones
they where so helpfull the price compared to the compertition makes you think they will be cheap build the oppersite we have the other makes and these are better the packageing was over the top allways expect things to come damaged not with theses guys spot on
30 oktober 2024
Tool box is good
Tool box is good, would be better if you could take the keys out when unlocked. Also Same keys would be better for both locks. But delivered when scheduled
10 oktober 2024
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