Trustedhomesolutions Omdömen 

From the sales to the installation team I received an outstanding service. They did exactly as promised and I’m saving money already. I would definitely recommend this company

We had our solar panels installed quite a number of years ago and whilst my husband investigated getting battery storage several times over the intervening years, he considered the costs prohibitive and we never got around to it (on all the previous occasions the battery cost was greater than the cost of the actual panels!).

Then, following a call from Trusted Home Solutions, we learned that the costs had come down to an very much more acceptable level. A visit from David a few days later was enough to decide to go ahead. The fitting appointment was booked for a the following week and the new battery and inverter was installed very efficiently.

As a result, within just over a month have already seen a dramatic reduction in the number of electricity units used and look forward to the expected savings on bill!!

Look at the review by David West dated 03/04/2024. Then look at the review by Michael Benbrook dated 14/03/2024. Spot the difference (if you can). Just had the cold calls so far, with survey visit due in 3 days. Will see what the surveyor says about it.

This is a rogue company. They phone from 'withheld numbers' and pretend to be the national energy agency and then try to sell their products. Definitely to be avoided.

We received a cold call and initially we were skeptical, but after meeting with the surveyor, he explained the benefits of a battery system for our solar system. We had it installed and the workmen were very polite and tidy. We are now saving more on our energy bills than before. The only complaint we have is that we didn’t hear about this sooner. Thanks again to Trusted Home Solutions!

Despite the cold call approach the sales man was able to discuss how the revised system could benefit us.
To date it is working well and exceeding my original expectations.

Would have been 5 * but for a couple of minor issues. The kit itself is first class and does what was promised by Kingsley. Can already see from the Smart meter how much less electricity is drawn down from the grid so saving us money. My issues were with the installation appointment where the fitting team seemed to be unaware of the time arranged and came far too early leaving my wife to try to give them the information they needed, a situation that I had been keen to avoid. The second problem was having to call a fitter back on the same day (they were working on another job in the area) to install the missing power sockets that had been included in the deal. It was a shame because it spoiled an otherwise professional job.

We met Barry McGregor February 2024 to consider adding a Solar Battery to our existing 4Kwh solar panel installation. Barry explained the details and the benefits and how it would work. We decided to go ahead with the installation of a 6kwh battery. Installation carried out 5 days later. The Installer arrived promptly and completed the work in 2 hours including installing an App. on my Mobile which enables me to see how the system is performing and when is the best time to run the "Whiteware"from the Battery. All in all a very satisfying experience.

On the 13th February a Surveyor called at my home and informed me that I could make 80% saving on electricity costs if I purchased a 3.3 growatt battery since I already had panels and a solar edge inverter. Since I am retired and a carer for my husband who is suffering from Alzheimer’s I felt that any savings would help my financial position in the future. I paid £500 deposit remainder £3700 would be paid following installation.
On the 4th April a subcontractor by the name of Marcus did the installation. Contrary to contract stating that battery should be next to inverter in the loft he placed it in a small cupboard under the stairs which had no ventilation.

On the 14th August I discovered from my solar edge monitor that solar panels, inverter nor battery were functioning. 31st August an Engineer employed by their company came to rectify the problem. When he opened the cupboard door he immediately asked me the name of the person who had carried out the installation!!! All he did was restart the system and proceeded to explain to me the procedure if it happened again. The Manager agreed to compensation of £175 for my 17 day loss.

On the 25th October because of the lack of light and heat coming from the cupboard I realised that the system had gone down again but this time it was only the battery apart from 1 of the 9 solar panels. Fault was reported and a request made to carry out a service as paid for in my contract. As I had aired my concerns over the installation Nathan promised that he would send their best Engineer Jack to check it over. I have since had an independent installer to look over the system and they found that the battery had not been fitted correctly and that my usage was still coming from the grid. Hence the reason for me having no reduction in my electricity bills. Also they felt that a 3.3kw battery was not big enough. However following 2 cancelled I was surprised on 17th November that Marcus had been sent to address the problem. Marcus carried on doing the investigation and after some 30 minutes informed me that there was some spillage on the battery and had affected connections. He did not show me the battery but informed me that he would seek the consent of THS to remove the cover and clean the inside with some chemicals. I took his word for it although I had no idea what substance had spilled or how this could have happened. He continued back and forth his van outside and finally informed me that the company would be in touch. I was therefore-most upset when later that day I received a phone call from Nathan stating that Marcus had taken a photo of a very small can of oil situated on the shelf above the battery and that had spilled over onto the connections. Not once did Marcus mention this to me, if he had I could have shown that it was impossible, as the can only half full which originally contained 125ml was rusted and was impossible to open.

On the 3oth November another Engineer came to service and check over the solar panels and was instructed to take back the battery. As my trust in this company with all the untruths and contradictory comments made I contacted Nathan and had to remind him of the 10 year warranty conditions if the batter had been tampered with by someone else. I was assured that the battery would be going back to Growatt.
I heard nothing until the 5th January when I was told that Growatt had discovered oil on the battery and details would be forwarded to me in an e-mail. I received sight of the e-mail on the 16th February as it had been forwarded by the receptionist to the wrong address, this is in breach of Data Protection.

I continued my own investigation with Growatt who informed me that they had sent the e-mail on here say from THS. The battery was still withTHS and the distributor Eco-angels forwarded it on to the manufacturer on the 27th February almost 3 months after it was taken from my home. On the 28th February I was informed by Nathan it was covered by the warranty and battery would be replaced. A week later telephone message from Growatt stated that they could not honour it as although they found no oil only a water substance on the connection and although this could have easily been fixed they felt there could be a risk of fire if any oil had seeped further into the battery as stated by THS. I feel I have been used as a scapegoat by this Electrician to cover up for bad workmanship. I have been robbed of £4200 and have been offered no solution to the problem by Trusted Home Solutions who base their evidence on photographs. I have asked for some compensation for the stress and upset this has caused and have not been shown any compassion or offered any solution.
I have received all the documentation from Eco-angels the distributor and the manufacturer Growatt and will be seeking legal action if I hear nothing from THS. No customer care at all!!

Great company to deal with - knowledgeable and courteous sales person and excellent and efficient engineer who carried out our system fit. Would recommend.

Efficiently managed from start to finish. The salesman /surveyor Kingsley Swain was upfront with everything and within a couple of weeks the batteries were installed and working. Well pleased.

10/10 service, all the team were really helpful and polite and picked up the phone whenever I had any questions. Really happy! Thanks again’

Trusted home solutions, gave me amazing confidence with the company moving forward. I have previously had some issues with my panels in the past and my original installer left me in the dark about everything. I didn’t have much hope in the industry. One of my friends recommended trusted home solutions to me and they have been professional throughout. I have since had a battery and a new inverter installed and my experience has completely changed my outlook on the industry.

Overall amazing service and would definitely recommend!

Trusted Home Solutions did a fantastic job installing batteries for my solar panels. They checked in afterward to make sure everything was okay, and their prices were good too. I'd definitely recommend them! Very friendly and professional individuals.

Fantastic service!
The process was easy and hassle-free. Myself and my wife were hesitant at first but the lovely gentleman answered any question we had and any doubts were cleared. Definitely recommend the service and will be telling all my friends and family.

Had a system installed a couple months ago by Trusted Home Solutions. The process throughout was easy going. The system installed by Jack was neat and he explained everything to us on the day.

Had a great experience with trusted home solutions, Originally spoke to a lovely chap called Harry because I heard about battery storage from my neighbours, harry walked me through everything and answered all of my questions thoroughly. I then had an appointment with another very helpful young chap called Shane. He walked through everything in a lot more detail leaving no stone unturned. I eventually ended up purchasing a battery. It was installed with a quick turnaround and unsurprisingly the installation team was also very professional. Everything’s been working fine since. Only issue I had was a technical issue with getting on to the monitoring platform which when I called was resolved almost instantly and it’s been working well ever since

Overall a very good experience with the company and I most definitely vouch for them moving forward!

We received a cold call last month, initially we were skeptical, but after meeting with the surveyor Shane, he explained the benefits of a battery system for our solar system. We had it installed within a week and the workmen were very polite and tidy. We are now saving more on our energy bills than before. The only complaint we have is that we didn’t hear about this sooner. Thanks again to Trusted Home Solutions!

Mr and Mrs Benbrook

A brilliant appointment with Shane, he was very informative and fully answered any questions we had with great knowledge. He was well presented and mannered.
Everyone we dealt with within the team were helpful and polite.
Installation date given immediately and all was completed within a week of inquiry.
I have no doubt recommending this company.
A very happy family!
Thank you trusted home solutions!

Great company, highly recommend! Great service all round, thanks again to the team!