Purchased many pairs of Saax mens boxer shorts from Trunks and Boxers as was very pleased with the excellent selection and price range, In all it has been a pleasure to do business with Trunks & Box... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very prompt dispatch, excellent socks and very good value. I was nearly put off by the advised time of delivery which was at least 5 days ahead but they were listed as in stock, so I ordered them -... Se mer
I managed to find lots of good variety and stock of Calvin Klein underwear that I was having a hard time finding in stock anywhere else. I've made several orders with them now and the customer s... Se mer
For all non-UK buyers: What Trunks & Boxers do not tell you, is an additional customs charge , besides shipping costs These totaled more ( ca €50) then the costs of the trunks themselves. Shameful... Se mer
Företaget har svarat
Företagsinformation
Om Trunks & Boxers
Skrivet av företaget
Trunks and Boxers specialized in the latest designer label underwear, trunks, briefs and boxers. An ever-growing catalog of clothing and accessories and we’re constantly looking to bring you the latest looks.
We pride ourselves on our dedicated UK based customer service team, on top of that we offer fast delivery on all Mainland UK orders as well as hassle-free returns.
Our Brands
Shop by type
Shop Boxers Shop Boxers Briefs
Briefs Shop Normal Rise Trunks
Shop Low Rise Trunks SALE
- Delivery all over UK
- Same Day Dispatch, Tracked 48
- Wide Range of Trending Collection
- We care and will be happy to help you
Kontaktuppgifter
Unit 3.B.1, 372 Ealing Road, HA0 1BH, Wembley, Storbritannien
- 07424003467
- info@trunksandboxers.co.uk
- trunksandboxers.co.uk
4,4
Utmärkt
461 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
ITEMS UNDELIVERED. NO REPLY TO ANY EMAILS.
Speaks volumes of a company that one is subjected to writing a review on a third party website in the hope that it may spring said company into any sort of action that could resemble a professional outfit.
- Ordered item on 13/03/23
- Item received by Royal Mail on 14/03/23
- Estimated delivery date on 15/03/23
- Items did not arrive so sent 1st email to the company on 17/03/23. NO REPLY
- Sent 2nd email to company on 22/03/23. STILL NO REPLY
The best that can happen from here is that you'll view some half-hearted apology below from said company and they MAY or MAY NOT sort the problem to my satisfaction. BUT no communication? No replies at all? Take the money and run, eh? Embarrassing.
UPDATE: 25/03/23
1) How do you know which order is mine? I have not given you my full name on here.
2) In a reply below to another unhappy customer you state that you do not consider an item lost until 14 days has elapsed. In the reply to me you now state that the policy is 18 days. What next? You won't consider it lost until a month has passed? 2 months?
3) In the Royal Mail's own words, "If the item hasn't been delivered by the due date plus 7 working days the sender might be able to claim for compensation. If you're the recipient please contact the sender. They will contact us to make enquiries on your behalf."
4) Does any of this excuse you NOT REPLYING to any of my emails and, instead, I have to resort to this public forum to air my grievances???
Like I said, EMBARRASSING.
24 mars 2023
Omdöme utan inbjudan
Svar från Trunks & Boxers
Dear Steve
The item is sent fully tracked and we cannot consider the item lost until full 18 days have past after date of despatch.
The item still showing in Royal mail network and any time delivery can be done.
Normally Royal mail deliveries are very reliable and on time, sorry about this expericence this time.
WE are here and Not on Run.
Thanks
Ajax @ TNB
Didn’t deliver and ignore complaints. I’m left out of pocket
Didn’t deliver my parcel, started to ignore requests for a refund after telling me to wait (over 3 months?!) and have had to start an investigation with my bank to retrieve my money back. Delivery photograph is of the delivery person holding a parcel, with my door closed and drive empty due to no one being home. They also ignored the delivery date i selected as I knew I would not be in on the date they planned for delivery, but they proceeded to ‘deliver’ it anyway, which they never as no one was home & I had selected a different date for delivery to ensure I was home - all of which I have proof of. The parcel was sent from a company not called Trunks & Boxers which furthers my suspicions that it wasn’t actually delivered/dispatched, or is a fraudulent company. A parcel from another company has been marked as delivered on an email, however the proof of delivery isn’t proof, it is a picture of a parcel standing infront of a closed door. They have started to ignore me via email, and I am left £70+ out of pocket, hence why I have had to make this review public as my bank is not having to start an investigation due to their lack of urgency/compassion. It seems the only way to get a response is publicly now. They hold your money and do not send parcels, they then blame delivery people and refuse to find a solution. They have offered no refund/partial refund/replacement which they should do as they haven’t provided me with the goods I have paid for. I would urge everyone to avoid this company, they take your money and do not find solutions when there is proof you haven’t reimbursed the goods!!!!!!
22 december 2022
Omdöme utan inbjudan
Svar från Trunks & Boxers
Dear Chetelle
Thanks for sharing the information, your order is marked delivered and its fully tracked, with delivery photograph.
I have also raised this further with Royal Mail and will let you know once I have got further information.
We have 1000's of successful deliveries entire End of year season, no complaints.
I have alreday replied couple of times same on email.
Couldn’t get these from Sockshop where…
Couldn’t get these from Sockshop where I normally order but glad to find them available here at similar price and arrived quickly
14 januari 2023
great service
15 januari 2023
Good price for purchase
Good price for purchase. Quick efficient service and delivery.
11 januari 2023
Genuine, quality and fast
Genuine clothing, came in a sealed original box, fast shipping.
11 januari 2023
Great service
good price, good merchandise well packed and delivered on time, great service all round
22 december 2022
Great service
I ordered items on Friday 4/01/2023 and they arrived on Monday 7/01/2023 Fantastic service Thank you
11 januari 2023
A great retailer
This is the 3rd time I have ordered from this retailer, the products are top quality, well packaged and delivered on time.
6 januari 2023
Arrived on time and very good quality
5 januari 2023
i haven't received my parcel and i want…
i haven't received my parcel and i want it asap p
3 januari 2023
Svar från Trunks & Boxers
Dear Frankie
You have arranged this with Royal Mail to be redelivered on 9th Jan, they attempted it on 4th Jan.
Please track, it says --
As requested, we'll arrange a Redelivery for your item on 09-01-2023.
** Please can you re-review us again, 2 Stars does not give true reflections.
Thanks
Ajax
Fast delivery and the boxer briefs were…
Fast delivery and the boxer briefs were great. I would recommend and definitely use again.
1 januari 2023
great prices!
4 januari 2023
Great delivery time
Great delivery time, good price. But what was delivered wasn't what was exactly ordered. Right product, slightly wrong colour. This WAS acknowledged by the seller and a note was placed inside the package to let me know they were out of stock of the colour I ordered, but luckily, the colour to me wasn't a big issue or deal, so at least they still had the decency to let me know and still make the delivery, which was nice. Good service!
29 december 2022
Cancelled order - no refund
Cancelled order, money taken on 26/10/22 and no refund in sight…
Money refunded after much chasing
26 oktober 2022
Omdöme utan inbjudan
Svar från Trunks & Boxers
Dear Mr. Ross
Your refund has been processed, please check and confirm.
If still a problem please email us at orders@trunksandboxers.co.uk
Thanks
Ajax @ TNB
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