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Dear Customer Service Team at True Grace

I just wanted to extend my sincere gratitude for the exceptional service I received regarding my recent order. After I raised a query about the missing items, I was genuinely impressed by how swiftly the issue was resolved—the replacements arrived within 48 hours, which was far beyond my expectations. Not only that, but the lady (Abbie) who handled my query went above and beyond by identifying a problem with the original delivery company and proactively choosing a different courier to ensure the items reached me without delay. Her attention to detail and thoughtful approach made all the difference, and it’s rare to experience such genuine care in customer service these days. Please do pass on my appreciation to her, I am truly grateful.

The fragrance (Portobello Oud) is lovely. Ordering was simple and the delivery was extremely quick.

Lovely items, really good service, very quick delivery and well packaged, thank you so much

Tried the Wild Mint diffuser for the first time to help with the whiffy under sink cupboard in our new kitchen. What a difference! Definitely the “strong fragrance” promised and as replacing the sink trap didn’t work I’ll have to keep buying the True Grace refills!

Always excited when my True Grace parcel arrives. The quality, long-last scents and prompt delivery have me returning over and over again.

Ordered easily
Delivered well packed and promptly

Great scents, elegantly presented and packaged. I love giving the reeds and leaves in particular as gifts to introduce my friends to True Grace.

Always print delivery of excellent products

I have always loved your Products. Smell beautiful and worth the money x

For me, Library is a never-surpassed home fragrance: opulent, gothic and sophisticated at the same time. Unusually, I had a problem with a recent order, but the customer services were as classy as this lovely company's home prefumes.

Fantastic service. Beautiful products! Thank you

I ordered a candle but was concerned about the delivery date as it was a birthday present. I telephoned the company who immediately checked my order and expedited it that same day. The candle was delivered the very next day. Amazing customer care. Thank you.

Amazing customer service, loved the candles great quality

I have been buying True Grace products for years and absolutely love them. I purchased a number of small bottles of Black Lily fragrance oil (some as gifts) for my electric diffuser and oil burner.
The fragrance is great, as usual, but the bottles do not have a dropper system so it is impossible to add them to the water without spilling the oil.
Customer service informed me that the product was only for use in their electronic diffusers – the description on the website does not say this: it actually says that they can be used in oil burners.
I have had to purchase new bottles with droppers and decant the oil into them in order to use the product.
I know True Grace have previously used different bottles – please revert back to them because they are so much more fit for purpose.

True Grace products are wonderful.

I have been buying from True Grace for more than a year and the service has always been very reliable. The items are always well packed for safe delivery. Love the unique fragrance and good quality of their diffusers and candles. The loyalty scheme is well appreciated as well. Overall, I would highly recommend True Grace.

I have purchased this on recommendation from one of my customers. When I entered one of her rooms it smelt amazing. So I ordered it.
Delivery was excellent and well packaged. Good customer service.

Very quick delivery and the True Grace Seashore room is beautiful and long lasting.

After a sudden bereavement I turned to my trusted True Grace candles as my comfort blanket and bought them for family. Customer service was above and beyond.