Kiwi.com Omdömen 384

Dishonest. So so bad

Aufgrund von Verspätung habe ich den nächsten Flug- mit eh schon viel zu kurzer Umstiegszeit- nicht erwischen können. Kiwi reagiert auf Anfragen überhaupt nicht oder absolut nicht hilfreich. Geld für den verpassten Flug bekomm ich nicht. Pech gehabt. Bitte bucht da nicht!!

Habe eine Flug vo Larnaca (Zypern) nach Wien über Tel Aviv zur Gänze gebucht und bezahlt, das Handgepäck war mit 0,00.- Euro inkludiert. Musste jedoch bereits in Larnaca für das Handgebäck bezahlen. In Tel Aviv ( nach Vienna)musste ich den kompletten Flug samt Handgepäck nochmals bezahlen. Das Gepäck ist bis heute nicht angekommen und Antworten gibt es keine weder von Kiwi.com , noch von WizzAir der Fluggesellschaft. Finger weg von dieser Plattform, für mich persönlich grenzt das an Betrug seitens Kiwi.com

jeg bliver nød til at køre en retssag mod kiwi.com da det er en dybt tragisk situation de har sat mig i at annullere min flyrejse og ikke tilbage betale min penge som jeg har ret til ifølge købeloven det er kommer også for en eu kommission

hvis du også har haft problemer med dem beder jeg dig om at sende din klage til eu de vil stoppe for denne virksomheds ulovlige salg

Mir wurde ein elektronisches Gerät aus dem Koffer geklaut – genauer gesagt eine Kaffeemaschine beim Transfer in AUH. Und die war teuer. Dafür kann jetzt Kiwi nichts, aber sie haben mir diese Schrott-Airline Etihad vermittelt. Irgendein Flughafenmitarbeiter in Abu Dhabi hat jetzt eine schöne Kaffeemaschine; er hat mir ein Schild in den Koffer gelegt, dass diese ein Security-Problem sei und entfernt worden wäre – nachdem sie in Berlin und Istanbul durch die Koffer-Security gekommen war. Keine Reaktion von Etihad oder vom Flughafen. Die Maschine war ein Weihnachtsgeschenk, umso ärgerlicher. Also: Finger weg von diesen Billigangeboten Richtung Südostasien und nehmt eine vernünftige Airline wie Air France oder Lufthansa.

Avoid
Early morning on December 23rd, I received a notification from Kiwi that two flights that I had booked with them had been cancelled. I immediately went to their app and then their website, which confirmed this without explanation. To salvage my trip, I immediately booked comparable flights directly with the airline. Then I began a long, drawn-out communication with Kiwi, expecting an immediate and full refund. Instead of accomadating they insisted that I provide screenshots from their app showing the cancellation and proof that I already purchased new tickets. Thus began a fruitless, time-consuming and aggravating 7 days of useless back-and-forth chat.
To figure out what went wrong, I looked in my spam folder and found 2 emails from Kiwi stating that I was being refunded for my purchase of seating, not the flights themselves. After one week, Kiwi responded that they were not responsible and would not refund my tickets. To wrap things up, using Kiwi might be alright for finding cheap flights, but expecting prompt, reliable, and communicative help if something goes wrong while traveling would not be worth using this company's services.
. Kiwi just responded by implying that I hadn't given them all the information that they requested over a week ago. This is simply false and misleading, and further incriminates and proves all my previous allegations that their mediocre AI-driven customer service-based company is to be avoided by any traveler.

Never use it. It's the infamous Kiwi. It's been rescheduled due to a problem with the airline, but they don't even refund it. Never use it again. Never use it by anyone else

Worst COMPANY i have ever experienced,
I paid for my flight and I got an email saying that the price had increased and if I didn’t pay more it would be canceled! Never had this experience with any agency before! They are scammers do not use this website!

I wouldn't even give them one star! They get a -1000. I booked a trip with them, everything seemed ok..went about my day. The next day I got an email stating that the trip 'was not approved ' and they could no longer offer that itinerary. I had 2 options..
Cancel and get a refund - 10-15 DAYS LATER!!! Or get a kiwi credit and rebook for a different flight.. I was a little annoyed considering they shouldn't have taken the funds at all until the trip was good to go. Also I didnt have the funds at the time to rebook with another company. I was essentially stuck with them.
So I had no choice to opt for the credit.
I booked another flight, all good...went about my day. Get another email about 4 hours after booking stating that this wasnt approved either.
I was fuming at this point. I was traveling to work so the dates were not flexible.
I could never ever get a person on the phone.
I FINALLY was able to book something that was approved. And there is now a 'credit ' of $100 on my kiwi account. I will never ever use them again and they refuse to send me my money.
WORST COMPANY EVER!

Das Portal ist unübersichtlich und bestraft einen, der nicht die verschiedenen Service-Optionen gebucht hat. Die Bestrafung ist stundenlange Arbeit beim Check In und anderen Anwendungen. Kiwi mag seine Kunden nicht. Sie werden gegängelt. Nie wieder!!!

Ich habe ein Flug gebucht, mit Anschluss Flügen.

Der Flug sollte am 15.1.26 starten.

Der erste Flug wurde von der Fluggesellschaft storniert, im September. Ich warte bis heute auf mein Geld.

Vor 3 Tagen wurde der nächste Anschlussflug um 2 Tage verschoben.

Das macht aber kein Sinn, weil meine restlichen 2 Anschlussflüge so nicht nutzbar wären Und mein Visa bis dahin auch nicht reicht.

Ich habe bei der Hotline angerufen. Ich bekam nur die Standart Ausrede zu hören, die Fluggesellschaft hätte sich nicht gemeldet. Da meinte ich ihr zu ihr, das ihre Abteilung sehr langsam arbeitet und das Sie doch mit den Firmen zusammen arbeitet. Sie antwortete, das ihre Abteilung nicht langsam arbeiten würde. Und Sie könnte mir nix versprechen. Da habe ich gesagt, Sie können mir nicht versprechen das sie mein Fall in einem 1 Jahr oder 2 Jahren vollständig bearbeiten können? Sie sagt darauf hin, "Ja", das könnte Sie nicht. Daraufhin habe ich ihr mitgeteilt, das ihre Abteilung schon sehr langsam ist, wenn Sie nicht mal versprechen kann, das sie mein Fall in 2-6 Jahren bearbeiten kann.

FAZIT: Nie wieder mit Kiwi!

dont book with them they are scam we lost 2lakhs ($2000 )

Kiwi ist unseriös. Flüge wurden von Airline storniert. Kiwi lehnte aber die Rückerstattung ab.

Two years ago, I had a good laugh with Kiwi.com: they sold me a ticket with a connection… which hadn’t existed for 2 weeks. I was stuck in the airport for 14 hours, ate, drank, even bought Ray-Ban sunglasses from the airport, and after serious battles and lawyers, I finally received €600 compensation — including reimbursement for the sunglasses!

So, obviously, I’m giving Kiwi.com 5 stars for the scam I pulled on them, not the other way around. I sadly observe that other poor people suffer greatly because of their “service.” Bravo Kiwi.com, you truly deserve applause for the chaos you create!

Booking 650407912

After almost 10 weeks there is still no solution in a flight issue.
KIWI takes no responsibility for its own lack of action.

Our problem: on September 28 my brother in law died from a hart attack.

Our departure date was planned on October 3rd. and KIWI had 5 working days to take action.

The only thing needed at that time was changing our flight.
Or giving an insurance policy so we could attend the funeral on October 6th.

THEY DID NOTHING.

😡KIWI writes SIX WEEKS LATER 😡 that it is up to the airline to decide over a refund.

So, after 68 days we are still waiting on a solution for a problem dating back to September 28.

Absolutely shocking booked 3 flights with them paid for them only to be told a month later my 8 year old granddaughter hasn’t got a seat, the seat had already been sold. I was told sort it with the airline on the day of travel 6 months away
No apology no sorting it out

I have cancelled a flight booked with KIWI.COM.BE. Although a full refund was made to the KIWI account by AJET Airlines promptly, I have not received the refund from KIWI for two months. I have received from AJET the proof of evidence that the refund has been completed to the KIWI accounts with the Z9U15L Order ID.

Flug gebucht und bezahlt. Geld weg. Service mies¡verweisen nur auf technische Probleme

I canceled my flight from Xiamen to Osaka on October 2nd two days before boarding, but I keep giving no refund for all the reasons, and only AI replies that it's in progress. It's a group of scammers. It's the worst site, and there's no refund going on at all. If you want to be scammed, you can come to Kiwi.com .
booking number is 684440471 .
Please refund my money .

Terrible response, repeating the same thing over and over again. It was two days before departure, so of course I was eligible for a refund. I canceled just one minute after paying, and the airline kept telling me they wouldn't refund me. I called Korean Air, and they said there were no passengers on my reservation. Scammers.