Kiwi.com Omdömen 384

Achtung! Kiwi unterschlägt Beträge, die für Rückerstattungen dem Reisenden zustehen. Hochkriminell!

Reservation number: 524911904
I don't like Kiwi's response to the full refund request.
I applied for a refund on May 17, two days after my reservation was completed on May 15, 2024, and I received a call from the shipping company that I had completed my refund application to the airline on May 17.
However, the refund was not made quickly, so I kept requesting it on June 13, June 26, and August 6, but received a reply that it was being processed. On September 2, about three months after I requested a refund, I was notified that it was non-refundable. However, on September 5, the airline contacted me again that it had received a partial refund, and Kiwicom completed the payment of the credit, including the credit, on September 12 as a goodwill gesture (Refund: ₩ 179,394 ₩ 206,296 (including bonus credit)
So what does it mean to request a refund from the airline on May 17th? Does it mean that the airline delayed the refund without processing it right away and then it was not refunded on September 2nd?
It's something I can't understand in common sense.
We also received a partial refund of 125.88 euros and did not account for 12.5% of the principal amount of KRW 1,476,144 (as of November 29).
I requested cancellation and refund within 2 days of booking, but I don't understand Kiwicom's refund that doesn't fit common sense.
It's weird to say I can't get a refund, but I also don't understand that I got a partial refund after three days.
Therefore, I request the documents canceled by the airline on May 17th.
Once again, we strongly demand a full refund and an apology from the company. If this doesn't go quickly, we will inform social media such as YouTube and each media company and ask Czech authorities to investigate.
We will also create a victim community on Kiwi.com and jointly respond as consumers.
2024.11.29 Choi Won-min

Made a booking using a third party website, but I thought it was straight through a website. Unfortunately, after booking I got an email through Kiwi.com as they were the “middle man.” And there was not a way to cancel the flights. As long as you don’t want ANYTHING extra for your flight (baggage, a carry on, check in online, pick seats together, to check in at the desk, etc); they get the job done. It just will cost you money for anything you get- even just to check in.

Additionally, we had short layovers and they would not allow us to check a bag for our trip. They said it was due to the short layover, but then told us we couldn’t even pay to check a carry on bag because it was less than 36 hours to flight. But it wasn’t. It was over 60 hours until flight. I finally gave up. And the layover was so short, there was no way to go through passport control, change terminals, and get through security, so we missed our second flight anyway and had to book new tickets elsewhere day of to get to our destination. You’re paying through Kiwi to set up your itinerary, so how can they not plan out an itinerary that leaves enough time to get to and from terminals where the bus only comes every 20 min? Ridiculous

I will not book again with Kiwi. I just want simple check in online and don’t want to pay to check in for my flight. And I want to be able to just pay to bring a carry on and not jump through hoops. It seems like a simple enough request, but not for Kiwi.

Konnte weder beim Hin- noch beim Rückflug online einchecken. Plattform war weder telefonisch noch per Mail erreichbar. Zusätzliche Kosten beliefen sich auf € 200,- für 2 Personen. Nicht empfehlenswert. Am Flughafen wissen sie Bescheid und raten ab. S Abzockerportal!!!!!!!!! Wenns möglich wäre, würde ich 0 Sterne geben!!!!!

ich kann die negativen kommentare nicht bestätigen. sowohl vom ablauf von hin-und rückflug, aktuelle informationen bis zu der app lief alles supi. der einzige sterneabzug ist für die überteuerten extrabuchungen (gepäck, sitzplatz,.,). kleiner tipp ; bucht extra gepäck über die offizielle fluggesellschaft mit eurer buchungsnummer. dadurch spart ihr euch viel geld und müsst den service von kiwi nicht nutzen :)

The worst trip provider ever. I booked my trip on their website, but they forgot to book my luggage, so I had to pay for it at the airport, and they never gave the money back.

Kiwi.com is very bad company.
They just keep repeating lies.
My Flight ticket booked with could not be changed.
so I requested full refund to kiwi.
After contacting them several times, Kiwi said repeat that they would process the refund within 14 days at the latest.
But Two weeks later, they are still repeating the same thing. So I checked with the airline, and they haven't even started the cancellation process yet.
They are liars. I can't trust Kiwi and it is very inconvenient. I will never use Kiwi again and I do not recommend it to anyone.
This company that does not keep its promises to customers and does not conduct business nomally should be eliminated

At Kiwi.com, a consumer scammer, if you buy a plane ticket, you're screwed.
I had a business trip from Korea to Wenzhou, China 5 months ago, so I booked and paid for my ticket on Kiwi.com.
I received a confirmation of my flight ticket and was preparing for my trip when I suddenly received an email saying that my confirmed booking had been canceled. I panicked and quickly booked a flight through another site and received a ridiculous email from Kiwi.com saying that I had canceled my ticket and they couldn't refund me. Kiwi.com doesn't even have a phone number to contact them, only email, so I emailed them and got their customer service number, but the service was subpar and uncommunicative. I requested a refund through my credit card company in South Korea, and today, more than 5 months later, I received a decision notice via email stating that they would not be able to refund my money. Kiwi.com is a very bad site that is out to get consumers and cause them financial harm. This is a site that should be removed from travel sites. Don't ever be fooled by this site.

We purchased a check bagged each through Kiwi for our flight. However, when we arrived at the airline, we found that zero checked bags were included and we were forced to add and purchase a checked bag (our bags were well within regular checked bag limits). Kiwi said that it wouldn't be a problem and they'd refund us for the issue. About 40 messages back and forth later and they are playing dumb and pretending not to understand the issue. They are blatantly refusing to refund the money they owe us. This is a SCAM - Don't fall for it. Book direct!

Wir haben einen Flug von Bogota nach…
Wir haben einen Flug von Bogota nach Cali gebucht icl.Gepäck und jetzt mussten wir am Schalter bei Avianca alle Gepäckstücke noch einmal bezahlen ca.93,00 Euro und eine Rückerstattung von Kiwi war nur 46,00 Euro.Das finde wir Betrug.Nie wieder Kiwi

Booked return flights. Return flight was changed to 9 hours earlier in the day which we couldn’t make due to appointments in the city. They called this a minor change. The whole trip had to be cancelled instead of the return flight only. No refund so nearly £1000 down! Contacted them many many times with no support or help. NEVER BOOK WITH THESE FRAUDSTERS!

I booked flights to Turkey for January 2025, they were separate airlines. I was informed personally from Pegasus my flight returning home had been cancelled and I could have a refund. However kiwi.Com had informed me that I had to choose either lose my flight going to Turkey (as I only purchased a saver ticket) or purchase another flight home for £200. I choose to get a refund from Pegasus. Kiwi.Com informed me that they had given me £84.96 for my flight ,however I paid £210.40 for my return flight. I messaged Kiwi.com and told them I had emailed pegasus regarding the offer regarding the amount, and as I am writing this the cheeky so and so sent me a message offering me £97.70 (FOR MY PATIENTS, ) this is what they wrote. I would definitely not book with Kiki.com ever again but I would urge anyone if you are booking or buying anything please look on trust pilot before you choose. It may save you a lot of money or patients. Just to add to my complaint,dated 4/11/24 I have now read many many reviews regarding kiwi.com and they have not once tried to defend their company or replied to anyone on trustpilot I really find this very disturbing. Thinking how many people they have taken money from, not much refunds so being a bad company and having lack of remorse is a winner to them. Can anything be changed or done with regards to this company other than people complaining and getting nowhere 🤔

Sehr geehrte Damen und Herren
Bitte holen Sie unser Geld zurück wir sind leider einen Betrüger aufgesessen das ist eine Masche das haben die auch bei anderen Leuten sehr viel gemacht sie verkaufen Ticket obwohl sie sie gar nicht bei den Fluggesellschaften gekauft haben mein Freund war umsonst am Flughafen in Curitiba Brasilien hat eine Anreise von drei 4 Stunden gehabt umsonst sämtliche Telefonate mit den Fluggesellschaften ergaben am Flughafen dass diese Flugnummer überhaupt nicht existiert diesen Flug und dieses Ticket hat niemals existiert dieser Anbieter Kiwi muss gesperrt werden es werden noch folgende große Reklamationen beim Google und bei sämtlichen anderen Internet Providern über diese Gesellschaft gehen darüber hinaus werden wir auch zum Anwalt gehen es wird eine Strafanzeige geben wegen Betrug online Betrug bitte ziehen Sie unser Geld zurück es sind Betrüger hier am Werk mit freundlichen Grüßen Iordanis Orfanidis

Dear Sir or Madam, Please get our money back. Unfortunately, we have fallen victim to a fraudster. It is a scam. They have done this to other people a lot too. They sell tickets even though they did not buy them from the airlines. My friend Konstantinos Gagos was at the airport in Curitiba, Brazil, for nothing. He had a three-four hour journey for nothing. All of the phone calls to the airlines at the airport revealed that this flight number did not exist at all. This flight and this ticket never existed. This provider Kiwi must be blocked. The following major complaints will be made to Google and all other internet providers about this company. In addition, we will also go to a lawyer. A criminal complaint will be filed for fraud online fraud. Please withdraw our money. There are fraudsters at work here. Kind regards, Iordanis Orfanidis

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Bin über idealo auf Kiwi gekommen und habe einen Flug nach Istanbul gebucht. Schon bei den Hinflüge musste ich 250 € für Gepäck und Checkin bezahlen dürfte, da man bei der Wizz (Witz) Air nicht online einchecken kann. Beim Rückflug hatte ein Flug Verspätung so dass der Anschlussflug nicht erreicht wurde. Bei Kiwi bekam ich nur eine Rückerstattung von 345 € in Form eine Gutschrift für neue Flüge mit Kiwi. Außerdem hab ich einen Transfer zum Flughafen für 50 € bezahlt der mir auf Grund der Mitteilung von Kiwi 30 Min. vor Abfahrt nichts brachte und der auch nicht rückerstattet wurde. Hab dann selbst einen Rückflug für 1100 € gebucht um wieder heim zu kommen. Also alles in allem ca. 1400 € zusätzlich bezahlt. Also nieeee wieder!!! Finger weg von diesem Täuscherangebot!!!

Habe im März 2024 eine Flugreise mit Lufthansa von Prag, ( wo Kiwi.com ansässig ist), nach Danzig gebucht. Infolge eines Streiks des Bodenpersonals in F/M musste Lufthansa den Flug absagen. Habe dummerweise das Angebot von Kiwi angenommen das Rückerstattungsverfahren für mich durchzuführen. Trotz mehrfacher Anmahnung nur inhaltsleere Abwiegelungen von Kiwi. Gestern am 29.10.24 erfuhr ich auf Nachfrage von Lufthansa, daß die LH der kiwi.com schon am 16.3.24, drei Tage nach Eingang der Forderung von Kiwi bei der LH, den Flugpreis für mich erstattet hat. Werde morgen Strafantrag bei der Staatsanwaltschaft Prag gegen kiwi stellen, da diese offenbar eine gewerbsmässige Betrugs/Unterschlagungsklitsche ist. Nie wieder Kiwi.com !!

I have recently encountered my refund processed with kiwi.com for my flight ticket from Switzerland to Splint. I must say the whole process was poorly managed by Kiwi.com. I paid for $1900+ with 3 days of purchasing, and the airline requested I change my flight schedule because the return flight has been cancelled. Due to the fact that the landing time was not applicable to me, I decided I wouldn't be able to change the right time I had to cancel the ticket. The only communication option via Kiwi.com was via email. They responded to the email real quick, however, with no property advice or solutions provided. I contacted the airline, and they advised a refund will not provide on the luggage fees and seating fees. I also have to wait for 30 days because I booked via Kiwi Know as an agent. After 40 days and a return from my holiday, I contacted the airline. And been advised the refund was already processed the day after I lodged the cancellation. I will also only be receiving a $200 refund and nothing more due to the type of tickets I purchased. 
When I purchased the tickets on kiwi.com, the conditions were not clearly outlined. When I contacted the agents and asked for advice, "Should I cancel?" or what the best option was, I was not informed.
I believe you can still use their website to search for better ticket deals. Then purchase direct with the airline; should there be any changes required, the airline will be able to offer better assistance. And refund within 7 days. 

That is what I did; when I rescheduled my flight, I booked via booking.com and also directly with the airline. I have no problems there for my whole month in Europe trips. 

With the refund I received, kiwi.com has not input what the $200 is for. I feel like they just provide me some refund just so I m stop asking or following up. 

THEY COMMITTED FRAUD
THEY TOLD US THAT THE AIRLINE CANCELLED OUT FLIGHT AND FORCED US TO BUY A WHOLE NEW TICKET. THE AIRLINE HAD NOT CANCELLED OUT FLIGHT. THEY STRAIGHT OUT LIED.
AVOID AVOID AVOID AVOID AVOID.

Completely disaster: they explain by mail so ambiguous, after buying the flight tickets, "Don't worry if you lose any transfer because you are protected with the flight protection premium" (but I hadn't this protection, because I should have payed extra, and didn't realized). So they didn't refund when I had to buy another ticket..
And the worse part (not ambiguous way, but directly lie): they insist that sometimes airlines companies ask is to pay for getting the boarding pass, and kiwi is going to refund it.. After that you can read that if you had to pay for any mistake (not arrive enough early to get it, or not give the information required to get it), kiwi is not going to refund (this is fair).
I'm my case, kiwi and the airline said me that I only could get the boarding pass at the booking physical desk. I arrive very early, I had shared all my information, I DIDN'T ANY MISTAKE, but, even explain this, kiwi assistant said me that they were not going to refund..I suppose that they have a person systematically replying every reclaim they they don't refund, without analysing anything. What a shame!!

Seit über 4 Wochen warte ich auf eine Rückerstattung meiner Flugkosten, nachdem ich am Tag der Buchung sofort wieder storniert hatte. In meiner App der Fluggesellschaft konnte ich ersehen, dass die Airline noch am selben Tag zurücküberwiesen hat. Kiwi hält mich mit der Aussage hin, dass sie von der Airline noch keine Rückmeldung hätten! Finger weg von Kiwi und Fluege.de, die mich an Kiwi redirigiert hatten! Es ist skandalös.
I’ve been waiting for my reimbursement for more than 4 weeks now after canceling a flight on the day of booking. Kiwi procrastinates by saying they have no reply from the airline yet but I can see in my airlines app that they have reimbursed Kiwi on the same day. It’s scandalous and a ripoff!