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Amazing experience! Very helpful staff! It is always stressful for me to find a location of bus station in a foreign country. I just used online chat at midnight, and Ani answered me very quickly and provided all the information which I needed. To be honest I was not expecting that type of service. Thanks a lot!

قريبة من سنتر العاصمة وسهولة الوصول للمحطة والانتقال منها
بالإضافة إلى لطافة الطاقم في القطار وتعاونهم ♥️

I was buying a bus ticket through this app.

At the beginning of the process, you have to enter your name and passport number. I had the misjudgment of temporarily entering random data, just to quickly preview the ticket details (like baggage, seat options, etc.).
I had no intention of purchasing the ticket with that information.

I went back, corrected the name and passport number with my real personal data, and only then proceeded to payment.

But when the ticket arrived in my email, I was shocked to see that my corrections had been ignored — the ticket was issued using the initial, incorrect information.

I contacted customer support within 5 minutes after the purchase.

Their only answer? “Buy a new ticket.”
But I didn’t want to buy a new ticket — I simply wanted to correct the data on the ticket I had already paid for, which I purchased just 5 minutes earlier. I contacted support immediately to report a system error, not a mistake on my part.

How could I possibly know that once you enter data and click “continue”, the system will lock in the very first version of the input — even if you go back and rewrite everything?
The app lets you go back and re-enter your details, so why allow that if the changes won’t actually be saved?

This was not a typo or one wrong letter. It wasn’t even a personal mistake on my part.
This was a case of the system failing to save updated information during the booking process — yet they blamed me, refused a proper investigation, and denied a refund.

To make it worse:
• Support takes anywhere from 10 minutes to over an hour to reply.
• They kept repeating irrelevant messages like “the system does not generate data automatically,” even though I never claimed that.
• They ignored my clear explanation and insisted everything was my fault.

Even worse, at one point they told me they would check my case with their technical team. After that, they said nothing for several days. When I followed up and asked if they had done the technical review as promised, they simply repeated the same line: “The system does not enter data automatically.”
This made it clear that they likely never investigated anything — they were just hoping I’d give up and stop asking.

In the end, I had to pay twice for the same trip, because their app failed — and their support failed worse.

If you book here, be warned: if something goes wrong, you’ll be blamed, ignored, and told to pay again.

1. В сайте при покупке билетов есть возможность купить только 1 или 2 класс. Нет возможности купить бизнес класс.
2. В поезде нет wifi

Удобный интерфейс. Единственное рекомендую указать в какую сторону будет смотреть пассажир по отношению направления поезда.

The website is easy to understand, and booking a ticket is quite simple. I also found a unique feature on this site - the option to insure the ticket in case my plans change. However, after purchasing the ticket, I discovered that there are discounts available for students, which I couldn’t find anywhere during the booking process. If I was indeed entitled to a discounted ticket as a student, it's really unfortunate that this information is so hidden. In my opinion, after entering a personal ID number, the system should automatically apply the discount if the passenger is a student.

სხვათაშორის მითითებული გქონდათ რომ აკლდებოდა 20% ვიზა პრემიუმ კარტით გადახდისას , კონცეპტით გადავიხადე თუმცა არანაირი 20% არ დააკლდა თანხას

Smooth, clear and efficient! Perfect for TBC Concept users and great to be able to use points and discount codes directly on site!

first today it was an technical problem with Your site and the reservation.
Now it was okay and easy to do it.
It is the second time for me to reservation a tiket for this train after last year.
Thank You.
Armin Greither

შეუძლებელია მატარებლის გადაადგილების მიმართულების ამოცნობა

Very convenient

All went very well.

Flawless, on time, clean and easy to navigate

You should reflect the full price from the beginning and not add VAT at the end.
In addition, the site fee is redundant, we're in 2025, we don't pay site fees.

კარგი სერვისია, მნიშვნელოვანი გაუმჯობესება გაქვთ ონლაინ ყიდვის სისტემების კუთხით. მომწონს, მადლობა

They did some homework on their website. It is now easy to find schedules and fares and buy a ticket.