TRE.GE Omdömen 427

Even 1 star is too much. I paid for train from Tbilisi to Kutaisi online. At the morning i received message on whatsup that all goes as planned but when I arrived at the train station they told me train was canceled and I need to go with bus. For refund I have to do it online, I dont know how... I paid for bus to Kutaisi Airport and from there another bus to Kutaisi, together 6 hours.

Hello,
First of all, I want to point out that you have a very simple and user-friendly application.
Unfortunately, I can’t say the same about the support team. As you know, with the Visa Premium card you had an offer where cancellation and seat selection fees were refunded. When I recently purchased a ticket, the amount was not refunded, even though this option still appeared in the app. I contacted the support team, provided every screenshots, but they were unable to help with anything. One of the agents even ended the chat without giving me a reply. Their last message was that they would “check the case,” and five days later I saw that the conversation had been closed.
This is not about the 2 GEL, it’s about the company not acknowledging the problem and the fact that there is no real way to resolve issues, aside from receiving an ironic attitude.
You can check the details in the Intercom conversation, you will find the chat under this same email.
Friendly advice, please pay attention to customer satisfaction AKA csat, and if you need help with this contact me anytime :))
Booking number: s6W9s9b2j2W6a72

Fast, safe & trustworthy. First time in Georgia - travelled to Zugdidi & Batumi. Train service was as good as you'll get in Ireland. Well done to team at TRE.GE

Очень удобный сайт! Покупка билетов за минуту. Классные удобные вагоны и отличный сервис. Спасибо за вашу работу!

Came to Georgia to visit. I used the site for the first time. Everything is fine, from registration to ticket purchase

Efficient easy to handle

Good service

Friendly and supportive

My humble suggestion - Please hire some decent developers for integrating the payment gateway the right way. It’s so damn frustrating to book a ticket on the website, it takes 20 attempts to book 1 ticket. No matter what card you use it’s not going to work. Please invest in some good developers, you can hire from India.
Pathetic is a great word for the experience.
Visa,Amex Mastercard you can try it all but not gonna work until you are super lucky! Can’t imagine this in 2025🫠

some times it's not supporting English language

Ехала 30 августа 2025 года поездом «Тбилиси - Батуми» номер #802, вагон 2. Выронила в вагоне при посадке кошелек и не заметила потерю. Огромное спасибо проводнице Манана Тваури за находку, возврат кошелька в полной сохранности, оперативность, порядочность, корректность, доброжелательность в общении!
С уважением и благодарностью, Ирина.

Unfortunately, I have to leave a bad review so others are aware.

I bought 4 tickets and even paid extra for the “cancel option” because my plans might change, so having the ability to cancel for a full refund was important to me. Eventually, I had to cancel, and while they refunded the ticket price, they kept the 35 GEL fee. This means you’re never actually getting a full refund, which is very misleading.

It feels like a scam to charge extra for a “full refund” option and then keep part of the money. Horrible experience — I will definitely never buy tickets from this platform again.

By the way, you can buy tickets without these fees on the official GR website

Quick and easy. The only problem is that the tickets are only available 3 weeks in advance, too little time!

Great! Though could you let people know how strong is the air-conditioning? It was freezing all the way to Tbilisi... There were people with children...
Could you include this in the reminder information for people to bring blankets? Thank you!

Simple interface, inderstandsble, easy to use.

ძალიან მარტივი ინტერფეისია.
არაფერი შეცვალოთ.
გმადლობთ!

It was easy to use. The tickets are sent to the mail and whatsapp