Logotyp för Travel Money NZ
Besök webbplatsen

Travel Money NZ Omdömen 

2 447
•
TrustScore 4.5 av 5

4,5

Resor och semester
Skriv ett omdömeBesök webbplatsen
Skriv ett omdöme

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Hayley at the Northlands branch gave me exceptional customer service when I needed currency for a recent trip. I had tried 4 other companies/stores prior to ringing Travel Money NZ, and none of them c... Se mer

Betygsatt 5 av 5 stjärnor

An opportunity to express my thanks to the young man (who resides in Te Puke)...unfortunately I did not ask his name. He was so helpful and went beyond the call of duty to produce three "NEW" Yen no... Se mer

Betygsatt 4 av 5 stjärnor

The best part is having a range of currency which banks certainly do not carry. However for the main currencies, the exchange rate is not so wonderful. And legally you cannot advertise that you price... Se mer

Betygsatt 5 av 5 stjärnor

A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate. I will request... Se mer

Företagsinformation

  1. Resor och semester

Informationen kommer från olika externa källor

At Travel Money NZ, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(2 447)

2 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 2 av 5 stjärnor

Dodgy transaction

The Indian staff who catered to me was very unprofessional. I gave a total of 1200 in cash to be converted to New Zealand dollars and he counted 1000 instead. I corrected him and told him to count again and he dismissed me. When he finally recounted it was indeed 1200 and he didn’t even apologize. He didn’t even tell me the rates or any vital informations about the transaction. I had to ask every single question with one worded replies from him. I will not be returning here as it felt really un-secure. Also when I asked for the rates and wanted to make sure he didn’t short me, he very rudely scoffed at me.

2 mars 2020
Omdöme utan inbjudan
Logotyp för Travel Money NZ

Svar från Travel Money NZ

Hey Linda,

Thanks for letting us know, this is not what we like to hear! We always expect our team to provide excellent customer service that instills trust in our customers.

We apologise this was not your experience with our service this time. We'd like to pass your feedback on, can you please send through the date and store you visited to feedback@travelmoney.co.nz

Thanks,
Ziah

Betygsatt 5 av 5 stjärnor

A very pleasant experience as a new…

A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate.
I will request the rate as I intend to go back in the next day or so for further funds.
Made to feel welcome and delightful person servicing the counter.

2 mars 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

The service was excellent

The service was excellent, however, I was quoted the wrong rate in error. Hence the 3 stars, I walked away with a lot less than expected and because of the mix up, I didn’t think too much about the new rate until I got home. If I had been quoted this rate at the start I wouldn’t have brought the currency, I would have waited for another day when the rate was higher.

2 mars 2020
Omdöme utan inbjudan
Logotyp för Travel Money NZ

Svar från Travel Money NZ

Hey Linda,

We appreciate the honest feedback, thanks for letting us know. We apologise you were quoted the wrong rate! If you purchased one of the 10 currencies listed as part of our Rate Move Guarantee were you offered to add this to your order? You can see the full list here: https://www.travelmoney.co.nz/rate-move-guarantee

Could you please send through further details including the store you transacted at and what rate you were quoted / offered to feedback@travelmoney.co.nz.

Thanks,
Ziah

Betygsatt 1 av 5 stjärnor

I have not been able to top up my card…

I have not been able to top up my card and it hasn't worked in the machines in singapore.

I have spent 3 days on the phone trying to sort it out, i have tried topping up via the app and online to no avail. I was told that the reason was because the name on my debit card didn't match my passport card and that my card was a joint holder card. Rubbish excuses as my son got the same error message and he's single and his card names match.

Was told to wait 24 to 48 hours before trying again, that still didn't work and was told to try to use a different payment method still leaving me with no access to money when I needed it ovet the weekend.

Will not be using cash passport in the future and do not recommend anyone else does either

2 mars 2020
Omdöme utan inbjudan
Logotyp för Travel Money NZ

Svar från Travel Money NZ

Hey Debra,

Thanks for reaching out, we're disappointed you're experiencing difficulty in topping up your card!

Would you like us to organise a representative from Mastercard to call you? If so could you please send through your preferred contact number to feedback@travelmoney.co.nz

Thanks,
Ziah

Betygsatt 5 av 5 stjärnor

Great Service

Great Service. Quick and Easy to deal with and the exchange rate was fantastic.

2 mars 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unable to top up on app

2 mars 2020
Omdöme utan inbjudan
Logotyp för Travel Money NZ

Svar från Travel Money NZ

Hey Tina,

We appreciate you reaching out and can understand the frustration this would have caused. You can also log onto your account via the online portal (www.cashpassport.co.nz/login/) which is mobile friendly. If you're still experiencing issues please send an email through to feedback@travelmoney.co.nz so we can assist.

Thanks,
Ziah

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer