Susan Parker of Travel Gates Uk was tremendous all through my Sri Lankan holiday, she was kind and caring and on hand almost 24/7 helping me through what ever queries or concerns I had. It was like... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Joanna Reid was brilliant from start to finish even if we missed some tickets that got sold out. Very informative and responded quickly through the whole process. Thanks for your assistance. Now let’s... Se mer
I love to travel and cruise but as a solo traveller I’m finding it more and more expensive I recently saw an offer on Facebook to the Caribbean with MSC America and contacted Travel Gates UK All... Se mer
I found Joanna Reid to be very responsive, informative and helpful when looking at a trip we had seen online. Always polite. However our plans changed and we didn’t get to follow through with the itin... Se mer
Företagsinformation
Skrivet av företaget
Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!
Kontaktuppgifter
483 Green Lanes, N13 4BS, London, Storbritannien
- support@travelgates.co.uk
- travelgates.co.uk
4,8
Utmärkt
408 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Stressful Nightmare
We booked a cruise to the far east with this company with travel consultant Deborah Williams for October 2026. They took a £600 deposit in April and told us that we would not have to pay anything until the end of May.
They then decided to changed our flights to travel with Emirates which we had already told them we did not want to as our insurance wouldn't cover us as the FCDO tells you not to go there. This then lead to a whole barrage of emails back and forth. Goal posts getting moved all the time.
When we said to cancel this holiday as it was not what was 1st disgust they then said they would change our flights back to KLM but we needed to pay another £2,300 right there and then to keep the booking. Again we told them to cancel as there was too many things that didn't seem right and they then told us we would have to pay £1,200 to cancel.
After phoning and emailing on several occaisions we had to just ignore further communication as they would just not listen to us and constantly badgered us for money.
We took this up with our bank as we had paid the £600 with credit card. We have just received this back. Check, Check and Double check everything if you book with this company. What should have been a holiday of a lifetime turned into one stressful nightmare.
25 april 2026
Svar från Travelgates UK
Dear Lorna,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that you were left feeling disappointed, as this was never the experience we wanted for you.
To clarify the timeline, after you initially agreed to the holiday package, we sent the booking confirmation and also received your message confirming that you were happy to proceed with the booking.
Shortly afterwards, we discovered that we were unable to secure the KLM flights immediately as the available fares were no longer available.
As an alternative, we offered Emirates as an upgraded option, giving you a choice while we worked to protect your holiday. Airline availability and fare changes are unfortunately outside of our control, and when these situations arise, we always strive to find the best possible solution for our customers by providing suitable alternatives. We completely respected your decision when you declined the Emirates option.
To honour the original holiday package, we agreed to continue with the KLM flights and simply requested that the scheduled instalment payment, originally due on 23rd May, be brought forward to 9th May so that we could secure those flights. This request was solely to enable us to confirm the original flights before the fare changed again. The holiday itself, including the itinerary and inclusions, remained exactly as originally agreed and confirmed.
When you later advised that you wished to cancel the booking, we responded with our final email explaining the position in line with the booking terms. Unfortunately, we did not receive any further communication for around a month.
We understand that booking a special holiday is a significant decision, and we are sorry that this situation became stressful for you. We are committed to being transparent and supporting our customers whenever circumstances beyond our control, such as airline availability and fare changes, arise.
We are glad to hear that the matter has now been resolved and that you have received the full amount back. We sincerely wish you all the very best with your future travel plans.
Thank you
Team TravelGates UK!
Great service and attention to detail
Great service from Joanna Reid. She planned a perfect itinerary to meet my requirements and included a hot air balloon excursion to ensure my holiday would be truly memorable. Thank you!
13 juli 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Julie,
Thank you so much for your lovely feedback! We are delighted to hear about your experience with Joanna Reid.
Creating a personalised itinerary that matches our customers’ wishes is something we truly value, and we are thrilled that Joanna was able to plan a holiday that suited your requirements while adding a special touch with the hot air balloon excursion to make your journey even more memorable.
We will be sure to share your kind words with Joanna, she will be delighted to know that her care, attention to detail, and dedication helped create such a wonderful experience.
Thank you for choosing us, and we hope your holiday is filled with unforgettable moments!
Team TravelGates UK!
Had a really positive experience with…
Had a really positive experience with Sophia, couldn’t do enough for us. Thanks
14 juli 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Gary,
Thank you so much for your lovely feedback! We are delighted to hear about your experience with Sophia.
We are so pleased that Sophia went above and beyond to help you and made your experience a positive one. Providing excellent customer service and making sure our customers feel supported throughout their holiday journey is extremely important to us.
Thank you for choosing us, and we look forward to helping you create more wonderful holiday memories in the future!
Team TravelGates UK!
Happy Traveller
I was very happy with the service I received from your customer service representative, Susan Parker. Unfortunately we decided that we had to postpone the holiday that she had organised for us but the itinerary was fantastic. We will certainly be looking again next year and we will contact Susan as soon as we are able.
10 juli 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Ms Gail,
Thank you so much for sharing your wonderful feedback! We are delighted to hear about your experience with Susan Parker.
Although we are sorry to hear that you had to postpone your holiday, we are thrilled that you were happy with the itinerary Susan created for you. We always aim to design personalised holidays that match our customers’ wishes, and it is lovely to know that Susan’s hard work and attention to detail were appreciated.
We will be sure to pass your kind words on to Susan, she will be delighted to know that she made such a positive impression.
We look forward to welcoming you back next year and helping you bring your holiday plans to life when the time is right. Thank you for choosing us!
Team TravelGates UK!
I was looking for a holiday
I was looking for a holiday for the family to take to Disney. Julie helped me out massively giving me any option I requested without hesitation. Excellent service.
11 juli 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Michael,
Thank you so much for your fantastic feedback! We are delighted to hear about your experience with Julie while planning your family Disney holiday.
We understand how important it is to find the perfect family getaway, and we are thrilled that Julie took the time to explore different options with you and help you find the right choice. Providing a personalised and stress-free service is something we truly value.
Thank you for choosing us, and we hope your family has the most magical Disney adventure!
Team TravelGates UK!
Agents were very helpful
Julie their agent was very helpful and prompt in returning my messages at any time of the day or evening. Very attentive.
Understood exactly what I required, came back with a good price and even altered it again for me after I requested another day at the end of our trip.
Will definitely use again.
8 juli 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Chris,
Thank you so much for your wonderful feedback!
We understand how important it is to create a holiday that perfectly matches your needs, and we are thrilled that Julie was able to understand your requirements, provide great options, and tailor the itinerary to suit your plans, including making changes to add an extra day at the end of your trip.
Julie’s dedication, responsiveness, and attention to detail are exactly the qualities we value in our team, and we will be sure to share your kind words with her. She will be delighted to know that her support helped make your holiday planning experience so enjoyable.
Thank you for choosing us, and we look forward to helping you plan your next unforgettable journey!
Team TravelGates UK!
Came across travel gate while looking for something special for our 10th anniversary.
Came across travel gate while looking for a special place to go for our 10th wedding anniversary in August 2027. Susan Parker has been a dream. So professional, kind, warm and nothing is to much for her. I feel that im being a pain at times but she keeps reassuring me im not. Can't wait to take the safari tour next year. Susan has researched and offered a few different offers which is amazing and is making the process stress free which is a big bonus for me. Thank you susan for making our dreams a reality. Will definitely use travel gate again.
7 juli 2026
Omdöme utan inbjudan
My experience today was certainly a…
My experience today was certainly a great experience from start to finish Maria sorted out our Euro Disney trip for my granddaughters birthday and this will be her first holiday with us we can’t thank Maria enough for all her help today thanks Maria
7 juli 2026
Omdöme utan inbjudan
Excellant service from Julie
Made an enquiry with Julie who was very helpful and answered all my questions. Sent a clear itinerary and stated what was included in the quoted cost. The quick replies helped me make my decision easier.
3 juli 2026
Omdöme utan inbjudan
Ashley was amazing
Ashley was amazing
She helped me organise the right cruise for us as my husband has not been on one before and has always wanted to.
Ashley went through all details was quick to reply to messages and put me totally at ease.
Now we can not wait for 2027
1 juli 2026
Omdöme utan inbjudan
She was good and friendly.
She was a kind individual and she is attempting to locate a favorable offer for me. She was extremely amiable.
28 juni 2026
Svar från Travelgates UK
Dear Dana,
Thank you so much for taking the time to share your feedback! We are delighted to hear about your experience with our team.
We are pleased that you found our service friendly, helpful, and approachable. Our aim is always to understand our customers’ needs and take the time to find the best possible options for their travel plans.
Thank you for considering TravelGates, and we look forward to helping you find the perfect holiday!
Team TravelGates UK!
From beginning to end
From beginning to end, Melanie was so helpful and no question went unanswered, I felt safe while arranging this holiday with her, she forwarded all information and we have ended up getting a dream holiday at an excellent price, I will not book another holiday with another company only travelgate, 5 ⭐️ and I would give more if I could
27 juni 2026
Svar från Travelgates UK
Dear Nicola,
Thank you so much for your incredible feedback! We are absolutely delighted to hear about your experience with Melanie.
Planning a dream holiday is a special journey, and we are thrilled that Melanie was able to support you from beginning to end, answer all your questions, provide all the information you needed, and help you feel confident and comfortable throughout the process.
Thank you for choosing TravelGates and for your amazing 5-star support. We truly appreciate your trust and look forward to helping you create many more unforgettable travel memories in the future!
Team TravelGates UK!
Really helpful service …
Susan Parker was really helpful and helped to tailor a holiday to my needs, with plenty of options
27 juni 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Darren,
Thank you so much for your lovely feedback! We are delighted to hear about your experience with Susan Parker.
We are thrilled that Susan was able to understand your requirements and tailor a holiday that suited your needs while providing plenty of options to choose from. We believe every holiday should be personalised, and we are pleased that Susan’s guidance and support helped make the planning process easier and more enjoyable.
Thank you for choosing TravelGates, and we look forward to helping you plan your next unforgettable journey!
Team TravelGates UK!
Very helpful think it was Grace who I…
Very helpful think it was Grace who I was talking to. But couldn't book holiday at moment
26 juni 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Karen,
Thank you for taking the time to share your feedback! We are delighted to hear that you found our service helpful.
We are pleased that Grace was able to assist you and provide the support and information you needed. We understand that the timing may not always be right to proceed with a booking, but we truly appreciate you considering TravelGates for your holiday plans.
We hope to have the opportunity to assist you again in the future and help you create your next unforgettable journey!
Team TravelGates UK!
Grace has been very efficient in…
Grace has been very efficient in finding my holiday and answering my questions. Can’t wait for the holiday! Great customer service
24 juni 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Wade,
Thank you so much for your lovely feedback! We are delighted to hear about your experience with Grace.
We are thrilled that Grace was able to help you find the perfect holiday and provide the answers and support you needed throughout the booking process. Delivering efficient, friendly, and personalised customer service is something we truly value.
Thank you for choosing TravelGates, and we hope you have an amazing holiday filled with unforgettable memories!
Team TravelGates UK!
Disappointed
Hannah the agent was very helpful with our booking tailoring our holiday with everything organized flights, hotels safari and transfers all sorted.
Just looking forward to our travels 🤗🤗.
Since our review we have cancelled our booking as not atol or Abta protected and we have lost our deposit some of the details just did not seem right in the current climate if anything happens you need to know your payments are safe
23 juni 2026
Svar från Travelgates UK
Dear Graham,
Thank you so much for your wonderful feedback! We are delighted to hear about your experience with Hannah.
Creating a seamless holiday experience from start to finish is something we truly value, and we are thrilled that Hannah was able to tailor your trip and organise all the important details, including flights, hotels, safari, and transfers.
Thank you for choosing TravelGates, and we hope you have an incredible journey filled with unforgettable experiences. We can’t wait for you to enjoy your travels!
Team TravelGates UK!
Safari and beach holiday
I have just booked a safari and beach holiday for next year , I must Susan Parker was excellent, I bombarded her with many questions and was always willing to look into anything for me , I am looking forward to next year and thanks Susan for all your help 😃
23 juni 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Donna,
Thank you so much for your fantastic feedback! We are delighted to hear about your experience with Susan Parker while planning your safari and beach holiday.
We understand that booking a special holiday often comes with lots of questions, and we are thrilled that Susan took the time to look into everything for you and provide the support and reassurance you needed throughout the process. Her patience, dedication, and commitment to finding the right holiday are exactly the qualities we value in our team.
We will be sure to share your kind words with Susan, she will be delighted to know that her help and excellent service made your booking experience such a positive one.
Thank you for choosing TravelGates, and we hope you have an amazing safari and beach adventure next year filled with unforgettable memories!
Team TravelGates UK!
Recent booking
I have just booked a city break using this company . I have been dealing with Susan Parker and she has been most helpful and found me a very good deal with everything I asked for . I will certainly use Susan again . Thankyou 🙂
23 juni 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Gilian,
Thank you so much for your lovely feedback! We are delighted to hear about your experience with Susan Parker.
We are thrilled that Susan was able to understand your requirements and find you a great city break deal with everything you were looking for. Providing a personalised service and helping our customers find the right holiday is something we truly value.
Thank you for choosing TravelGates, and we look forward to helping you plan your next adventure!
Team TravelGates UK!
Absolute pleasure to deal with
We have been dealing with Sophia for a very special birthday trip. Sophia was absolutely amazing sorting out itinerary's for us to look at, answering the numerous amount of questions I had and tailoring our trip to suit us. She made it so easy and was a pleasure to deal with. An absolute credit to the company.
17 juni 2026
Omdöme utan inbjudan
Svar från Travelgates UK
Dear Elaine,
Thank you so much for your wonderful feedback! We are delighted to hear about your experience with Sophia while planning such a special birthday trip.
A milestone celebration deserves a truly memorable journey, and we are thrilled that Sophia took the time to create tailored itineraries, answer all your questions, and ensure every detail was suited to your needs. Her patience, dedication, and personal approach are exactly the qualities we value in our team.
Thank you for choosing TravelGates, and we hope your special birthday trip is filled with unforgettable moments and wonderful memories!
Team TravelGates UK!
My first time using Travelgates
My first time using Travelgates. Booked a cruise through travel agent Deborah. She was great.
20 juni 2026
Svar från Travelgates UK
Dear Patrick,
Thank you so much for your kind feedback! We are delighted to hear about your first experience using TravelGates.
We are thrilled that Deborah was able to assist you with booking your cruise and provide such a positive experience. We always aim to make the holiday planning process smooth, enjoyable, and stress-free for our customers.
Thank you for choosing TravelGates, and we hope you have an amazing cruise filled with unforgettable memories!
Team TravelGates UK!
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