Travel Chapter Omdömen 

402
•
TrustScore 3.5 av 5

3,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I'll keep this review simple. My wife and I own a holiday home where the letting agent has recently been taken over by Travel Chapter. Having now dealt with Travel Chapter's 'systems and rules... Se mer

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Betygsatt 3 av 5 stjärnor

I have a cottage that is well advertised. The company account manager has some useful suggestions of how to increase bookings. When there is a problem ie damage to part of the property they are rather... Se mer

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Betygsatt 5 av 5 stjärnor

Our accounts manager, Tracy Marriott is very good. We don’t need to contact her often but when we do Tracy is very prompt and helpful with replies. Tracy keeps us updated on the performance of the c... Se mer

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Betygsatt 5 av 5 stjärnor

My house in Herne Bay, Kent has been available for holiday rentals for many years now and I have worked with several agencies. I must say that the Travel Chapter method of allocating a specific memb... Se mer

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Företagsinformation

  1. Uthyrning av semesterboende

Skrivet av företaget

The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

402 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(402)

51 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

We’ve just listed our 2 (unusual)…

We’ve just listed our 2 (unusual) holiday properties with Travel Chapter to give us the benefit of a company with lots of ‘reach’. Sarah, our new business manager, was very friendly, informative and easy to deal with. She has facilitated a smooth sign up process, and our account manager Liz will take over from here. We have high hopes for lots of bookings, but it’s early days so we will have to see. So far, so good.

18 juni 2025
Omdöme utan inbjudan
Logotyp för Travel Chapter

Svar från Travel Chapter

Good morning Lucy,

Thank you for taking the time to share your feedback. We're so pleased to hear that you've been happy with the service and support you've received so far.

Our aim is to ensure holiday letting with us is simple, stress free and most importantly a success that delivers a healthy return, we very much look forward to working with you.

If you have any queries or need any assistance, please feel free to contact us and we'll be happy to help.

Kind regards,

Hayley

Betygsatt 4 av 5 stjärnor

Great support.

Recently signed up with Holidaycottages after previously using another company.
Instantly found the support and communication with our first contact Sarah, so much better.
Help easy to access when needed, nothing too much trouble.
Looking forward to working with them long term.

18 juni 2025
Omdöme utan inbjudan
Logotyp för Travel Chapter

Svar från Travel Chapter

Good morning Heather,

Thank you for taking the time to share your review. It is great to have you on board with us, and we are delighted to hear that your experience with us has been so positive.

We truly value having you as a homeowner with us. Please don’t hesitate to contact us if we can be of any further assistance.

Kind regards,

Hayley

Betygsatt 5 av 5 stjärnor

Fantastic Company to deal with

Fantastic Company to deal with. Always helpful, Friendly and at the end of the phone if you need help.
Excellent that we have an account manager who visits once a year.
Holiday letting how it should be!!!
So impressed we are moving all 4 of our cottages to Holidaycottages.co.uk

13 juni 2025
Omdöme utan inbjudan
Logotyp för Travel Chapter

Svar från Travel Chapter

Good morning Mrs Hodgkinson,

Thank you for taking the time to share your feedback.

We’re delighted to hear that you’ve had such a positive experience with our company. It’s fantastic that you’ve chosen to move all four of your cottages to us, and we look forward to continuing to support you in every way we can.

We truly value you as a homeowners with us and your continued loyalty, please feel free to contact us if we can be of any assistance.

Kind regards,

Hayley

Betygsatt 1 av 5 stjärnor

Travel Chapter failed to honour their…

Travel Chapter failed to honour their agreement to add my property to Airbnb which was agreed in person at the first face to face meeting with their agent. Also prices agreed were not honoured and despite many calls , conversations and actions nothing was done to rectify. Eventually due to loss of income I cancelled the contrast they had breached.

They have issued a county court summons which will be now defended with a counter claim. Passed claim to a back street debt collection company in London who attempted to pressurise me into to paying substantial amount of money.

They have lots of other satellite companies to avoid bad travel chapter reviews , like holiday cottages co.uk and several other as travel chapter reviews speak for themselves with quite large amount of negative reviews in trust pilot. Please be careful when booking anything with travel chapter or holiday cottages or their list of other companies.

12 juni 2025
Omdöme utan inbjudan
Logotyp för Travel Chapter

Svar från Travel Chapter

Good morning Mr Carvell,

Thank you for taking the time to leave another review.

As mentioned previously, we have been in contact with you to discuss this matter. While we respectfully disagree with the points you have raised, we appreciate your feedback.

Kind regards,

Hayley

Betygsatt 5 av 5 stjärnor

Great homeowner support

Our Account manager Tracy is always very helpful. She shows a genuine interest in wanting to work with us to deliver the best possible experience for all our guests. To this end she shares great ideas, small and large, for improving what we offer.

11 juni 2025
Omdöme utan inbjudan
Logotyp för Travel Chapter

Svar från Travel Chapter

Good afternoon John,

Thank you for sharing your feedback. We're glad to hear that the support from your Homeowner Account Manager is making a positive impact, and helping enhance your guest experience.

We appreciate you being a homeowner with us and, as always, don’t hesitate to get in touch if you need any assistance.

Kind regards,

Hayley

Betygsatt 5 av 5 stjärnor

Great holiday letting company

Have been letting out our lodge in Davidstow with Travel Chapter for 16 years. They are always a pleasure to deal with and very efficient. Our property manager Anna is always very helpful.

10 juni 2025
Omdöme utan inbjudan
Logotyp för Travel Chapter

Svar från Travel Chapter

Good afternoon Tina,

Thank you for taking the time to share your feedback. We’re delighted to hear that our team have been so helpful and efficient, throughout our 16 years of working together.

We truly value you as homeowners with us and your continued loyalty, as always, please feel free to contact us if we be of any assistance.

Kind regards,

Hayley

Betygsatt 5 av 5 stjärnor

Perfect

Fishermans View was just what we needed. Clean, tidy, excellent location with all the amenities close or nearby. We had been before but had had to come back early. This time everything was perfect and we look forward to going again. We left something behind in the cottage and the host went above and beyond to help us recover it.

16 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A Good Company To Go With

We chose a beautiful 1 bedroom barn conversion in a lovely quiet area of Cornwall and were lucky enough to have good weather all week. The cottage was exactly as described on the site. We have chosen holidaycottages for several years now and have never been disappointed. Sometimes the prices have been a bit high, but so are other sites.

23 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Right from the start of our booking the…

Right from the start of our booking the company were great. Answered my questions and queries quickly. Booking and payment all went through smoothly
We stayed in Nutwood Cottage in Grange over Sands. Lovely quirky little place with everything supplied you could possibly need. Had a wonderful week and would definitely recommend.

16 maj 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Because of the noise within the cottage…

Because of the noise within the cottage it spoilt our stay and nowhere on the reviews have we seen anything about noise from the hot water system nearly all day.

16 maj 2025
Omdöme utan inbjudan
Logotyp för Travel Chapter

Svar från Travel Chapter

Good afternoon John,

Thank you for taking the time to share your feedback following your recent holiday, however we are sorry to hear that you experienced an issue within the property during your stay.

To help us verify your booking and the property you stayed at, we kindly ask for some more information. You’ll shortly receive a request from Trustpilot, please respond within 3 days. Once we have this information, we’ll make sure your feedback is passed on to the Homeowner Account Manager, who will be able to discuss your feedback with the homeowner to ensure any issues at the property are resolved where needed.

Should you experience any issues during your next holiday booking with us, please do reach out to our friendly holiday support team who are available and happy to assist during your stay.

Kind regards,

Hayley

Betygsatt 5 av 5 stjärnor

Lovely cottage in a lovely village

Lovely cottage in a lovely village. Very well equipped. However we are 70 years old and need comfort after recent operations. The description mentioned a garden, lovely, so had visions of sitting in garden read a book. Garden furniture very uncomfortable. King size bedroom was not equipped with a king-size bed. In fact the bed did not let me put my feet over the edge as not long enough and rear board stopped me dangle them over the back of bed as I would normally do. For the rest it was great.

16 maj 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Nice but expensive

While it’s good to search and find properties to suit your needs the prices can be eye watering. I know location is key but the cost of properties near the sea are very expensive but we’re not talking five star here. We would holiday more often for a reduction of just a few hundred pounds per week. I think greed is doing the company out of more business.

9 maj 2025
Omdöme utan inbjudan
Logotyp för Travel Chapter

Svar från Travel Chapter

Good afternoon,

Thank you for taking the time to share your feedback, however we’re sorry to hear that you found the pricing disappointing.

We aim to offer a wide selection of properties across a range of price points, to suit different preferences and budgets.

Properties located near the sea can naturally be more in demand, particularly during peak season, which can influence pricing. That said, we do have many coastal options that are more affordable outside of peak periods, and our team is always happy to help you find something that fits your needs and budget.

Thank you again for sharing your thoughts. If we can be of any assistance with booking a holiday property in the future, please feel free to contact us directly and we’ll do our best to help.

Kind regards,

Hayley

Betygsatt 5 av 5 stjärnor

Great lodge and great hosts

A lovely welcome from Debbie and Darren and a great lodge. It was equipped with everything you need for a holiday. A covered hot tub and separate games room stand out and this is a secure and safe location with only two lodges. Great for chilling!

16 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We really enjoyed our stay at Arlington Manor Lodge

We really enjoyed our stay at the cottage. It was even nicer that it looked on the website. It was really close to Corfe Castle and many other must see sites. It was lovely to relax in the conservatory in the evening watching the sun set and the deer and hares in the fields at the back. Plus a steam railway at the end of the drive

3 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ridiculous prices

Went on your holidaycottages.co.uk website to book a weekend for 2 adults and 2 kids in the Lake District. We were looking for a very basic cottage in a less touristy area (not Windermere, Ambleside etc), out of school holiday season. I could not believe the prices you are charging for a 2 night break!! A complete and utter joke; way more than your average family can afford. I don’t know how you get any guests at all.

4 juni 2025
Omdöme utan inbjudan
Logotyp för Travel Chapter

Svar från Travel Chapter

Good afternoon,

Thank you for taking the time to share your feedback.

We’re sorry to hear you felt disappointed with the pricing for a weekend stay. We work hard to offer a wide selection of properties, and market over 15,000 properties across the UK catering to a variety of group sizes, locations, and budgets.

The Lake District is a popular destination and prices can vary depending on the time of year, property type, and location. That said, we do offer a wide range of options across different price points, and our team are always happy to help guests find a property that best suits their needs.

Thank you again for your comments. If we can be of any assistance with booking a holiday property in the future, please feel free to contact us directly and we’ll do our best to help.

Kind regards,

Hayley

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