TransGlobal Service Omdömen 164

I called transglobal on May 5th because are dishwasher broke down. They took over a week the formally recognize that I had a warranty with them. They then took a week to send someone out and the technician advised that the motor was blown on the dishwasher. He said it would take 5 days to get the part. We waited over a week before hearing back and then they said they would be able to come out on June 5th. That's a month to get a dishwasher repaired under warranty. We have nine people living in the house at the moment so you can imagine how many dishes this amounts to for a whole month. When I tried to complain to them I got an uncaring so sorry too bad about that there's nothing we can do. Terrible company to deal with. Wouldn't escalate the issue at all.

We moved to a new place and found out the refrigerator is not working. We filed the complaint with The Bricks from which the appliances were purchased. Within days the tech guy Louie arrived and fixed the problem. He is a very friendly, understanding and knowledgeable person, who enjoys his work and tries to resolve problems at his best. Thank you Louie.

My wife and I have purchased a number of items at The Brick in Bathurst NB and our shopping experience was amazing. It all started with our sales Representative Jean-Leo Richardson who did everything to make sure we were happy with our purchases. The team even went as far as to order new legs for our table before we even knew that there was anything wrong with them. I suffer from Post Traumatic Stress Disorder and I also have a brain injury, so it is not always easy to go through a shopping experience. It is my belief that Jean-Leo is an asset.
Thank you Jean-Leo and The Brick.
Wayne Harvey

Desmond did an excellent job repairing my Samsung over the oven microwave. He was arrived on time and was pleasant and professional.

I had an issue with the control panel of our Maytag dishwasher. The technician, Jesse came and instantly diagnosed the issue. He order new parts and they were installed about week afterwards. Jesse was prompt, polite and took away all of the cardboard packaging.
I was disappointed that no one from Trans Global called me to tell me that the parts were in......I had to do this on my own.

Today I had a repair done on my washing machine. Chris did a fantastic job at repairing my washing machine and was very thorough. I really appreciate as well that Chris respected my home when entering. He made sure to cover his outdoor shoes so that my home would stay clean.

Service man Louie was extremely knowledgeable and left me feeling confident problem is finally fixed. Would recommend him

Frank came at time promised; very efficient, knowledgeable and friendly; not only replaced faulty part but checked other parts of our dryer to make sure they were still in good working order, cleaned two of the runners for the barrel to make them spin smoothly, even vacuumed out shavings left from grinding of broken part. We are extremely pleased with his service and congratulate TransGlobal on having such a great technician on your team! Would most certainly recommend this company and technician. Have a blessed day!

Our Samsung dishwasher was not working (error message). We call for technician from Trans Global - Fausto. He is very professional and knowledgeable about appliances and brands. He analyzed problem by phone and order parts that we need, so when he came he was prepared for work to safe our time. Fausto is very competent technician. Great job!

I purchased 2 Samsung appliances from Home Depot 1 1/2 years ago and both of them are lemons. I am on extended warrenty through Comarco now and have had TransGlobal out multiple times. I get one story after another about how the appliances are just fine. I keep throwing away food because the fridge doesn't keep things cold consistently. I have gotten sick from eating food that was bad three days after I cooked it. The range internal temperature is not consistant so things are either raw when they should be cooked or dehydrated from being over cooked. The timer doesn't work and the burners burn my food on a low setting, so I am throwing out even more food. I eat organic because I am ill and the cost is prohibative. One tech came out and after pulling the fridge apart says he will have to return in 2 - 3 weeks with the parts because they come from Korea. The same technition came out again and said he didn't know what was wrong and would just try swapping out the parts. A different tech came out and basically shamed me for imagining that there was something wrong with my two units and I have been eating off tasting food just to avoid another episode like that. It's time that Comarco who sells the extended warrenty (through Home Depot) step up and take care of this. When I complain to the techs about how badly the Samsungs are working they just shrug. All I want is to be treated right. I'm sick and sending out technition after technition is unfair to me.

SCAM service! told me that company Sumo Appliances will connect with me in Saskatoon no such place-no phone number!!! Home Depot I'm very disappointed - shouldn't be associated in any way with this service!!! so some person from...??? is to call me in 3 business days to tell me when to be home- really? not a local company? what credentials do they have- criminal record check- Seriously- SUMO appliances- its one person no fixed location for all of Saskatoon and area???? . so much for buying extended warranty.

Will always call for service, they are excellent, very efficient technicians and very honest and dedicated to the work they do. The technician named Mr. Vlad was extra polite and know exactly what he was doing. Impressed with their service, and will recommend to anyone.

D. Balsara

Thank you RUSS!!!!! Excellent customer service, friendly and efficient!!
Would recommend him and this business again!

We are very impressed with TransGlobal Services they had Saad come out within the week to assess the problem, with a follow up to replace our ice maker within the next week.
We found Saad to be a very knowledgeable and friendly technician we would highly recommend him!

Thank you TransGlobal
Sincerely Ken & Suzanne Threlfell

Absolute horrible telephone service. My washer broke down under warranty was told they would call to book appointment. Called me after hours with an automated message telling me to call back to book appt. Was a holiday weekend so therefore had to go all weekend without knowing when someone would be coming. Finally got an appt, took the day off work & no service tech showed. When called to ask what was going on was told they ordered parts for my washer & will have to wait for them to come in. Ordered parts....no one even came to look at washer to see for sure what was needed! Still waiting for them to book an appt with me. Telephone service has been very rude. Cannot rate the service techs as I have yet to see one after two weeks of waiting. Almost could have bought a new washer by now with what I have spent on doing it outside of my home & the day off work waiting for a technician to show.

We had a service Technician named Frank" from TransGlobel
I was very happy with the service! He was punctual and very profession and very knowledgable in his field. Our dryer wasn’t working properly he came in and not only did he fix the problem but also explained why and what happened and gave us pointers about maintaining it to insure we get the most use of out it. Great Job

I HAD MY DRYER FIXED BY Louie OF TRANSGLOBAL WHO IS TRYING TO MAINTAIN A PRESENCE IN THE NIAGARA AREA AND THE SERVICE WAS ALL GOOD!!
THANK YOU

We had a service Technician named "Kevin" from TransGlobel out of Chatham to come and service our gas Range. We received excellent and courteous service. He explained the workings of the gas stove to us in a way that we understood and assured us that should we have any questions or concerns, they would return to fix the issue. My wife and I are very satisfied with this TransGobal and especially Kevin. Thank you

I had my dryer break down and they came equipped with parts and ready to service my dryer. There was hardly any wait time. They came when they said they would and we're in and out in less than an hour. Very pleased with the professional service!

I had my fridge door repaired by Anil. He checked out the rest of the fridge while he was there. So efficient, friendly and helpful. I will use him again for any appliance repair.