traintickets.com Omdömen 

165
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I must write this review to tell you how thankful I am for all of the help your support agent Michael has given me with booking my seat reservations for all of tge places I will be visiting. There is... Se mer

Betygsatt 5 av 5 stjärnor

I have used them quite a bit as I find the site easy to use and the tickets a very good price. Also,when a cancelled service led to a refund,it was dealt with very efficiently. Overall very pleased!

Betygsatt 5 av 5 stjärnor

The website was really easy to use and I was able to save money on my trip. Unfortunately I was unable to make the trip due to personal reasons, I emailed them via the address found on their website,... Se mer

Betygsatt 5 av 5 stjärnor

Having had a medical situation & not able to travel on the date I booked split tickets. Morgan went above and beyond her customer service to be empathetic, kind & informative. Helping & guiding myself... Se mer

Företagsinformation

  1. Tågbiljettbyrå

Skrivet av företaget

Search for Split Tickets to get the Cheapest Fares (save up to 90%). 70% of our customers find a cheaper split ticket, saving £25 on average. No card or booking fees


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

165 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(165)

11 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

07985157760No phone to contact

Dear AlasdairKnow you said you have re-sent the booking confirmation now to my email I check my inbox and my spam cane I can found my ticket yet. Please could you call to 07985157760. To help me to locate my ticket thanks you in advance for your help

Kindest Regards

1 mars 2024
Omdöme utan inbjudan
Logotyp för traintickets.com

Svar från traintickets.com

Hi Raquel,
Thank you for your feedback. We can be contacted by email, which you did this morning. We replied within 10 minutes, and have hopefully resolved the issue for you.
You hadn't received your tickets due to a typo in the email address you entered when booking - we have now sent your confirmation email to the correct address, and your etickets for 9th March should be with now.
Please let us know if there's anything further we can do to help.
Kind regards,
Morgan

Betygsatt 5 av 5 stjärnor

Best site for cheap train tickets

I was trying to find the cheapest train tickets online was going for Trainline, then I found this website which was way cheaper. It sounded to good to be true but yeah I got the ticket straight after the payment and the percentage they take isn't big as Trainline and other service. Plus they have a good and well designed website and user interface. The tickets are usually sent through email though

19 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I wish to cancel my last report as it is resolved - NOT scammed!!

Here is my revision after Morgan emailed me and resolved the problem which was partly miscommunication and partly me panicking, thinking I had been scammed.
‘ Hi Morgan. Thank you so much for your service. I take back all I have said and apologise unreservedly. It's sad times that we are living in that scammers have made it impossible for us to trust anyone now. I will try to take off my damning comments off Trustpilot. I will also put on a recommendation about your good communication and willing service. I will continue to do service with you. You have been very patient. Thank you very much for keeping your cool with me’.

25 november 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

It looks like I have been scammed by trainticket.com

It looks like I have been scammed by traintickets.com.
I bought my tickets last night and still no confirmation email. I cannot sign in now and the so-called ticket is not recognised by my iPhone scanner. My money was taken immediately. I am going to report them and contact my fraud department at the bank now.

25 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy to use, great customer service

The website is very user-friendly and makes it simple to buy tickets, making it clear how much you are saving. When I wanted to exchange my ticket for another they were very helpful and responded to my request very quickly.

6 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Glasgow to Rugby direct

Have travelled Glasgow to Rugby. Had to change seat for part of journey but was almost next to first one. No train changes. Massive price savings so hopefully journey back in a few days will be the same Excellent service and would recommend

29 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

Website is very user-friendly, fares compare favourably with other split ticket sites. Customer service was excellent when I requested a refund after a strike prevented me from travelling: response to my request was prompt, procedure was straightforward and payment was made quickly.

12 juni 2023
Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic - i'd booked 11 tickets and due to split ticketing made a decent saving. Then a train strike was announced on my date of travel. Traintickets.com were amazing, responding promptly via email. The refund process was swift despite the fact I had already had the tickets printed, I just had to write 'void' on each ticket and send a photo via email. The refund was in my account a few days later. Very happy and won't hesitate to use again. Thanks you

2 juni 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very upset with my train ticket

Very upset with my train ticket
The train I have booked was fused with another one and I have my places confiscated by another two person and me and my son had to moved from one to another seat
And notice I have broken my wrist this week

1 juni 2023
Logotyp för traintickets.com

Svar från traintickets.com

Thank you for your feedback. I'm sorry to hear that after combining services, LNER did not honour your seat reservations, and also that you have broken your wrist - we wish you a speedy recovery.
traintickets.com are a third party retailer of tickets, and we do not own or operate any trains. Your train journey was with LNER, and so this review is really for them.
I hope that the experience you had with traintickets.com, searching for and booking your tickets, was greater than 1 star.
Kind regards,
Morgan @ traintickets.com

Betygsatt 1 av 5 stjärnor

Confusing description and not a user-friendly itinerary

The itinerary sent by email was so vague and undescriptive for someone like me who is a tourist. The rail journey and destinations were marked with the same color as the tube journey to Marylebone. Londoners would know that rail starts from Marylebone, but those of us visiting need more detailed guidance.

The physical ticket itself was quite confusing. It had "London Underground Zone 1" as my departure place, but I was told only Marylebone is the departure point for rail journeys from London.

17 maj 2023
Betygsatt 3 av 5 stjärnor

Ive been a regular using of train in…

Ive been a regular using of train in last two weeks on 23th of May i
Got a ticket from TrainTickets.com
And they charged me two times i contacted them two
Times now not heard any thing from them yet.

22 maj 2023
Logotyp för traintickets.com

Svar från traintickets.com

Hi Mr Naurozi,
Thank you for your feedback, and for booking with traintickets.com.
We did receive your emails, & unfortunately were not able to reply to you until the following day. We do aim to get back to customers on the same day they contact us, and apologies that in this case it took us until the following day.
There had been 2 bookings placed for identical journeys, one of which has now been refunded for you. I hope this has resolved the issue for you.
Kind regards,
Morgan @ traintickets.com

Betygsatt 3 av 5 stjärnor

Issue with email

Usually it’s all good, but last time I used your website the tickets didn’t get emailed to me until 12 hours later, which meant I had to book another ticket for my journey when I got to the station, because I didn’t have the emailed tickets to show.

12 maj 2023
Logotyp för traintickets.com

Svar från traintickets.com

Hi,
Thank you for your feedback, and my apologies for the slow delivery of your confirmation email. Please email support@traintickets.com with the booking reference - as you were unable to use the tickets due to the delayed email, we will be happy to reimburse you for the booking.
Kind regards,
Morgan @ traintickets.com

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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