Trainsplit Omdömen 

I had such a prompt response from Train Split and the advice was comprehensive and clear to my travelling situation. As I travel weekly it has bolstered my confidence in train travel. Well done Train Split, and especially Mike!

Excellent response time and great service as always.

Thank you Pam, you always do a good job.

After trying for two hours unsuccessfully to order train tickets from Trainline, and being told repeatedly that their system had decided that my email address looked 'suspicious' and blocked me, I gave up on them and tried Trainsplit.
Within 5 minutes I had booked, paid for and received my e-tickets, without any problems at all.
Guess who I'll be using to book train tickets in future.
I would suggest that if you are looking to buy train tickets at the best price, don't waste your valuable time with Trainline, go straight to Trainsplit and have a much more pleasant experience

Smooth booking process, used the app and took less than a minute to book. Great user interface and then super easy to request a refund. Also definitely cheaper than anywhere else!

Really helpful customer service, I accidentally booked the wrong train and they were happy to refund me, saved me a lot of money and hassle. I always book my train tickets here

process to get refund for ticket was prompt, efficient and well explained, debunked fears from any previous attempts using other companies.

Fantastic service to gain cheaper tickets.

A pleasure to deal with when refunding my tickets due to the derailed train.

Highly recommended.

During a protracted process of getting a refund for a ticket (not Trainsplit's fault, and it was a complex case involving a combined train and ferry ticket), they handled it so well that I felt compelled to write a positive review. In particular, I want to give a big shout-out to Adam in the Customer Support Team, who really went above and beyond to help me, combining a deep understanding of a complex aspect of the rail bookings system with a polite and helpful manner and very prompt responses. It felt like he was on my side, which is a refreshing change from the service found in a lot of companies.

The one other time I have had cause to engage with Trainsplit's customer services, it was a far simpler issue, but the service was prompt and helpful.

I'm glad to buy from a company with this outstanding level of service, and I'm happy paying the commission in order to fund the product, which saves me lots of time trying different options.

The website is clear and easy to use. On rare occasions, I can manage to get significantly cheaper tickets by forcing a "via" station, so the algorithm clearly isn't perfect, but I use it whenever I buy tickets and it saves me money, so I'll take it!

I don't often write such gushing reviews, but on this occasion it's justified.

Fantastically rapid and positive response from Tony when I contacted curtomer services about changing a ticket. Could not have been more helpful

Amending a ticket requires booking a new ticket then canceling the old one. This is an awkward process, but customer service was very friendly and helpful throughout

Fast & efficient customer service. App & all tickets work perfectly

Very responsive customer service
Thanks Johnathan

I had a query over changing tickets. It was answered promptly, clearly and was really helpful. I accepted an admin charge for changing my tickets and the process was simple . Well done and thank you.

I had a last minute change in train times and dates. Jonathan at TrainSplit was on the case in 10 minutes, and my refund processed within 20 minutes. Other companies take note!!!

Customer service person Jonathan was extremely helpful in resolving a refund for an abandoned journey. Very friendly , efficient and polite throughout our communication .

Very helpful customer support service, receiving money back from a train that got cancelled.

If you checked my booking properly you will see my ticket was. Bought at 2 .55 not 21.50 as you keep saying.how on earth could I book a ticket for the earlier train at 21.50 it's impossible.if this is not resolved I will be in contaunless you are definitely traveling.i bought a ticket from howden to kings cross 90mins before travelling.i always arrive at the station 30mins before the train time.unfortunstly the hopper was cancelled so was unable to get to the station as it's a 45 mins walk.i asked if I could get my £29.30 back they refused and said I should have cancelled before departure time how can anyone do this if you don't know the bus is cancelled I'm 76 and can't afford to loose this money I had to buy a new ticket next day.i am posting this on Facebook and social media.everyday from today this company try anything to get out of giving a refund they don't even read them properly who ever the idiot is who reads them get Ur dates right my ticket for the 21st was not used I booked a new ticket for the 22 Nd for the 15.32 train you idiot If you have someone there who has a brain and knows what there doing you will see I booked my ticket number D-DT2,DAK68C WAS BOOKED AT 2.55 ON THE 21ST OCT FOR THE 17.32 TRAIN Cost£29.66 if u send me your e mail. address I will forward a pic of my booking with the date and time I booked. the 21.50 booking was for the next day

Adam was really quick to respond and treated me with a lot of human kindness even though my original email was quite abrupt due to a train cancellation. (nothing to do with TrainSplit) It restores your faith in contacting customer services when people genuinely care about your experience. Thank you Adam.

Well I booked a ticket for Saturday on Friday due to my father being terminally ill I couldn’t take the journey as I was asked by family to be there as becoming less able so i cancelled all work as anyone would … I use TrainSplit very regularly as my job is that I’m always on trains…. I thought I’d ask for a refund on this one off occasion and after lots of back fowards basically my reason didn’t have the context to meet the reason enough as I’d have to give documentation of that clarifies all times etc that there was no way I could do as it was a phone call asking me to be with my parents at there time when they need me and it wasn’t good enough so I explained this and got nowhere at all so I’ve deleted the app and wouldn’t ever want anyone customer to have the same problem in a time of need

Query dealt with quickly and efficiently