Tough Mudder Omdömen 

I had to cancel my place at the London West event in May 2021 due to COVID. I have tried contacting customer services so many times to request a refund or a transfer and am frankly disgusted that here we are about to move to September and I’m yet to have a response when the automated reply states they will get back to you within 10 days. Interesting that the other members of my team had almost instant replies even though I made contact before them. I have tried the online form, email, Facebook messenger and Instagram. I’m sure the events are great and I was looking forward to it but now will never bother as the experience is so poor. It’s impossible to find a number to call and actually speak to a human - I expected better things from a large and established brand. If anyone knows how to get them on the phone please post!

I'm rating two stars, as the event itself was well organised on the day and a lot of fun for the participants (we were spectating). However the customer service is non-existent so I can totally understand the litany of complaints here.

We had a couple of problems booking - both related to the inability to contact anyone (no phone number, and emails go unanswered). We did not receive a barcode ticket for one booking and only heard back from customer services after the event had taken place saying they were closing the case as I hadn't "confirmed it" despite having chased it up several times. We were granted access on the day anyway without a barcode.

I am still waiting for a refund for a booking that went through twice, but won't hold my breath given the experiences of others on here.

My money has been stolen by this company - I've contacted them numerous times via email as there is no phone number. I have a hysterectomy operation which I got the date for months after I booked the Tough Mudder. I informed them of this and how a refund is the only option for me due to the nature of the operation and recovery time. Nothing. Then out of the blue a response saying their Customer Service company had been in touch and had no reply, and therefore unless I replied immediately, my case would be closed. I HAVE HAD NO CONTACT from any Customer Service team. Obviously I replied immediately telling them this - NOTHING back. Lies, thieves, only care about profit, very unhappy.

The event item happened OK. However, the level of customer service has to be one of the worst I have ever experienced.

There is not chat or phone number to speak to someone. Email take between 6-8 weeks to get a response from, which in my case were after the event.

Still waiting on getting a response to at least 2 other email.

Complete con - Would rate lower if I could!

NEVER EVER BOOK WITH TOUGH MUDDER!!!!!!!!

Booked as a group for the Scotland event due to take place in July. Due to COVID each member of our group was given a completely different day to what we request and all different start times. I understand why this was done, but at the time the option to refund was not offered (the event was later cancelled).

I explained why my group could not rebook for next year and also that expecting me to find 7 people to replace my group was an impossible task. After waiting what felt like an eternity to get a response - I was told my query was being passed on. That was the 6th of July - and guess who is still waiting.

Truly shocking customer service. Feel like I have had my money stolen.

Would rate this company zero if I could.
Literally don't think they have a customer service other then generic replys which get you no where still waiting on a reply from the Edinburgh event, will never book again with this company . Company should do everyone a favour and wrap up

PLEASE DO NOT BOOK WITH THIS COMPANY.

Same as everyone else really…..Requested to re book an event as the other participants and I had to self isolate or were stuck abroad due to covid restrictions.

Over 200 quid down, one month and four emails later I’m still waiting for a reply from a human.

Terrible customer service.

Booked as a spectator for the Midlands event at Belvoir Castle. Printed off my ticket - no mention of any restrictions on it. Did not receive the event e-mail "sent between 1 - 3 weeks before". Denied entry because did not have a Lateral Flow Test - though I did take along my NHS Vaccination Certificate, which is not apparently acceptable.

The links on the ticket e-mail returned a 404 error "Looks like you are stuck in the mud", "The page may have moved". I had contacted TM through their website over two weeks ago, only to get a generic response the day before the event stating:-
"Hi Mudder,

Thank you for your email and for your patience, as we work through high number of tickets.

Unfortunately, we were unable to get to your query before the event weekend.

If you requested a time change or ticket transfer to Midlands event (or to another person) please head to the event site and come see our team at Mudder Services (Info desk) and we will be able to assist you on the event day.

If your query was about a transfer to another event or another topic, please bear with us and we will get to you as soon as possible.

Thank you,

Lucie F."
No use at all.

I don't expect there is any chance of a refund.

Will not be booking again. A waste of time and money.

Crap company and refund policy. Had to cancel almost 2 weeks before the event due to a funeral and they offered me a transfer which I don’t want as I was planning to support a friend who’s doing it before she moves away. They have refused to refund me over £170 so I’m reporting this to my bank. I’ll get my money back don’t you worry, pack of thieving CU*TS! Hope the company goes into administration.

OMG wish I had seen these reviews before I booked and paid for myself and my 4 daughters ! Over £500 paid to this company during lockdown for September 2021 booking - thinking it would give us all something to look forward to. The whole set up is a joke ! They are quick to take your money (that bit was easy), the rest - forget it. I paid extra for selected start time and parking now all I have is in excess of 90 automatically generated emails to all members of our group asking to select start time but when you are directed back to the website they ask you to pay again!! There is no PHONE number to call; my email requests for help have gone unanswered and now I just want to cancel the whole thing ! DO NOT BOOK WITH THIS COMPANY ***********

Do not use this company. Booked a year and a half ago but They changed the date 3 times and now the person I booked it with now has a different day and time, this isn't good as we was going to do it together. Like previous reviews said (customer service) none existent as it's only an email address to which you never get a reply! Wasted money!

Update: They eventually sorted it

Tough Mudder changed the date of my event 3 times in the past year and a half. To be fair a lot of that was due to Covid. However, on the 3rd change I was not able to attend on the new date. On the website it says you can change even within 2 weeks of your event (the Friday before the Friday before your event). I made my request 5 weeks ago and received an email saying we will get in touch within 10 days. I have since sent numerous emails all of which have been ignored. It has been 45 days since I got in touch but they have still not got back to me. my event is in two days, i wont be able to make it so I have lost £100. I will never book an event with Tough Mudder and neither should you. They don't even have telephone number.

Non existent customer service, currently me and my wife different start times even though we booked together and our friend has a different start time even though he asked to do it at the same time as us… event day is going to be interesting when we all turn up at the same time to do it… hope they have security

The customer service is non-existent! I have been trying for months to get a reply: email, their website, Facebook messenger (no phone number)- we are a team of 3 - one person has a 11:15am slot, one a 1pm and I don't have one at all!!!! the race is 5 days away!!! if anyone knows how to contact them please let me know.

I'm unable to take part in the classic event and can't find anyone to transfer my ticket to. I contacted customer services 5 1/2 weeks before the event - plenty of time to resell my ticket - but they WILL NOT REPLY TO ME. I waited the 10 working days they said it might take to reply then I messaged again. Still no reply. There is no telephone number so I'm stuck with no way of contacting them. Bet if I were enquiring to book for a group of 30 people they'd reply in a heartbeat. They must be making an absolute fortune from these events and they can't employ someone to answer a phone or afford to give refunds for legitimate reasons? Their reputation obviously means nothing to them. Be prepared to lose your money if a life event beyond your control crops up. Be warned!

CUSTOMER SERVICE IS SHAMBOLIC. IN 2021 CUSTOMER SERVICE NEEDS TO BE TOP PRIORITY. BUGGY SYSTEM. 1 TICKET IS IN NO MANS LAND. NOT SURE IF IT HAS A START TIME OR ANYTHING, 4 EMAILS LATER, 3WEEKS ON, NO REPLY. MORE ANXIOUS WHETHER MY TICKET WILL WORK RATHER THAN FOCUSING ON THE EVENT.

Well, don't know what's happened to previous reviewers , but 1st mudder today and very well organised on checking in and giving rewards at the end ,enough obstacles to enjoy, but I have to say, the organisers need to look at layout as the gauntlet obstacle is well into the route its the most physical challenge in the 5k mudder, but you can't grip the rings due to mud on them , meaning you fall off before you've began, spoiling the attempt by the competitors , it should be the 1st obstacle where everyone is dry and can give a great attempt at the obstacle, please tough mudder ,take a look at the layout please, other than that, no issues for me, enjoy if you go

Unfortunately people need to be warned that this company seems more like a scam - they bombard you with social media - every day I have an promo emails - we have a group of 10 people going and a few issues such as tickets not available and being unable to sign waivers - we also wanted to change times for our little mudders -

There is NO phone number which is pretty usual these days - but also no response from the emails as confirmed by everyone else on here - I can only imagine what a shambles race day will be but hopefully our ticket issues etc will be dealt with on the day- but I have no confidence - one way or another we will be running the course unless they have police and bouncers there to stop us

DONT BOOK WITH Tough Mudder UK THEY DONT REPLY TO EMAIL IF YOU HAVE ANY ISSUES. Myself and multiple people having the same problem. They said you can transfer events but then will not reply to any communications and no phone number to call to contact them.

Proof of negative lateral flow test, covid vaccination, mask, cashless, all to run around a field in mud. You should be ashamed of yourselves and this will come back to haunt you.