Professional experience from start to finish,the work was completed to a high standard and I couldn't be happier. The Ironwood Stove is amazing too. James,Adam and Paul were great to deal with.
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Det här tycker kunderna
So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... Se mer
Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... Se mer
Företaget har svarat
Genuine Hwam wood burning stove products at the most competitive prices I could find. Being able to choose your preferred delivery date was also helpful. The item was extremely well packaged to prev... Se mer
Företagsinformation
Skrivet av företaget
Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...
Kontaktuppgifter
Unit 42, Vale Business Park, CF71 7PF, Llandow, Storbritannien
- 01446771567
- info@topstak.co.uk
- topstak.co.uk
4,8
Utmärkt
254 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered glass rope kit for my clear…
Ordered glass rope kit for my clear view vision very easy to order kept informed on order status delivered within a few days perfect.
13 augusti 2024
Svar från Topstak
Thank you for such a lovely 5* review.
It is great to hear you are pleased with the service received as well as the replacement rope kit for your Clearview stove.
If we can be any help in the future, please do not hesitate to get in contact.
Best regards
Kirsty
Quick easy transaction
16 augusti 2024
Svar från Topstak
Thank you for taking the time to leave us a review.
We appreciate your feedback and pleased you were happy with the service and products overall.
We would love to know what we can do better to push it to 5*'s next time?
If I can be any further assistance, please do not hesitate to get in contact.
Best regards
Kirsty
Svar från Topstak
Hi Ian.
Thank you for taking the time to leave us a review. Every one is used to ensure we deliver and maintain the best levels of customer service across the board.
We appreciate your feedback and pleased you were happy with the service and products.
If I can be any further assistance, please do not hesitate to get in contact.
Best regards
Kirsty
Good sales experience at Topstak
Ordered items but out of stock.Was kept informed when item back in stock.Ordered and deliverd on date as asked.
Items were well packed and secure.
Will certainly use TopStak again and recommend.
7 augusti 2024
Svar från Topstak
Hi Kenneth,
Thank you for taking the time to leave us a review. Apologies the item you ordered was not in stock initially but arrived to you in time!
If we can be any further assistance, please do not hesitate to get in contact.
Fantastic experience from Topstak…
Fantastic experience from Topstak…
From initial contact with James to the installation of the wood burner, everything went perfect..
Fantastic selection of stoves at their premises and James ensured we purchased the right stove for the house.
The two installers were fantastic, extremely professional and courteous and nothing was too much trouble.
I have no reservations in wholeheartedly recommending Topstak…
29 juli 2024
Omdöme utan inbjudan
Svar från Topstak
Hi Wayne,
Thank you for taking the time to leave us a review. It helps us to maintain and improve the services offered to our customers.
It is great to hear you are pleased with the service you received from James and the installation team.
We hope you are pleased with your new Stove 🔥
If you did have any other questions or queries, please do not hesitate to get in contact. We are always more than happy to help.
Best regards
Kirsty
Could do better
Delivered on time but the logs were very large ( much more so than previous deliveries) . I raised this with Topstak but they said it’s the luck of the draw! I have had to split a large number of logs myself.
3 augusti 2024
Svar från Topstak
Thank you for your comments.
As explained during our phone call, unfortunately with the locally sourced seasoned wood we cannot guarantee the width of the log, only the length we can cut it to.
The only way to guarantee a smaller width is to order the kiln dried logs. If this is acceptable to you, we will update your delivery record to note a 10% discount on your first order of kiln dried logs.
Helpful
Friendly company with family involved so your sure of a personalised experience.
26 juli 2024
Svar från Topstak
Hi Ann Marie,
Thank you so much for taking the time to leave us this fantastic review, it really does help us to maintain and improve our services to customers.
If we can be any further assistance, please do not hesitate to get in contact, we will be more than happy to help.
Best regards
Kirsty
ordered pipe and fittings but weren't…
ordered pipe and fittings but weren't compatible with our existing fitting. Returned and refunded quickly. The quality of pipe was excellent, even though I didn't use it!
Good company to deal with, excellent communications
18 juni 2024
Svar från Topstak
Thank you for leaving us such a great review!
send a young man who can help carry…
send a young man who can help carry some of the logs upstairs to our apartment
usually the bell rings, we have a chat and the logs are delivered. I give the guy a good tip
this time he was about to do a runner when I heard him in the street leaving the logs at the bottom of our stairs
18 juni 2024
Svar från Topstak
Good morning Brian,
Firstly, I apologise that you haven’t received the usual service from ourselves that you are used to and also the kindling being missed off from the delivery. We will get that delivered to you today.
As per my email, we will include a gesture on your next order and strive to ensure our usual driver delivers going forward.
If I can be any further assistance, please do not hesitate to get in touch.
Regards
Kirsty
Svar från Topstak
Hi Graham,
Thank you for such positive feedback and leaving us a 5* review.
We love to hear about our customers experiences in order to maintain and improve the service we offer.
If we can be any further assistance please do not hesitate to get in touch.
Best regards
Kirsty
Svar från Topstak
Hi Mr Green.
Thank you for your 5* review. It is great to hear you are pleased with the service received.
If we can be any help in the future, please do not hesitate to get in contact.
Best regards
Kirsty
Svar från Topstak
Hi Mr Potter,
Many thanks for leaving us such positive feedback. It is great to hear you were happy with the service received and if we can be any further assistance in future, please do not hesitate to get in contact.
Kind regards
Kirsty
good quality paint and it arrived on…
good quality paint and it arrived on time and well packaged
1 maj 2024
Svar från Topstak
Hi Mr Ivers,
Thank you for leaving us a review, we always appreciate customer feedback in order to maintain and improve our services.
If we can be any further assistance in future, please do not hesitate to get in contact.
Kind Regards
Kirsty
Ticked all the right boxes
Had the parts I needed at an acceptable price. Good delivery, would recommend this company.
29 april 2024
Svar från Topstak
Hi Paul,
Thank you so much for your feedback and taking the time to leave us this review to help us maintain and improve our services to customers.
If there are any particular parts you are looking for and cannot find them on our website, please feel free to give us a call as we can order in Contura spares direct from the manufacturer.
Best regards
Kirsty
It was a bit sneaky how we made our…
It was a bit sneaky how we made our purchase then the overpriced delivery was dropped in last minute. If the delivery charge had been made clear from the start we would not have bought the stove paint.
29 april 2024
Svar från Topstak
Hi Mr Rowan.
I am sorry to see you were unhappy with the delivery cost of the item. Having checked the website I can see the delivery cost is listed before the card details are entered and unfortunately due to being an aerosol we are limited to which carriers will accept this type of consignment which is reflected in the delivery charge.
Excellent Customer Service
I struggled to get bank details accepted. Next day I got a call following up my transaction, and they were so helpful. The order was placed and payment made over the phone, I received the parcel in record time from my favourite couriers DHL. Thankyou Topstak will definitely use you again
24 april 2024
Svar från Topstak
Hi Corinne,
Thank you so much for the wonderful review, it really does mean a lot. It also helps us to maintain our service to customers such as yourself.
Pleased to hear that after the trouble you had to start with, we got this resolved for you!
If you need anything else in future, please do not hesitate to get in contact.
Best regards
Kirsty
Large stove showroom in south wales…
Large stove showroom in south wales with a great range of products,
Purchased an Ironwood stove which I am very pleased with it it works really well.
Great service, great installation and a great product, highly recommend
25 april 2024
Omdöme utan inbjudan
Svar från Topstak
Hi Neil,
Thank you so much for the wonderful review, it really does mean a lot. It also helps us to maintain our service to customers such as yourself.
If you have any further questions or if we can be any further assistance, please do not hesitate to get in contact.
Brilliant customer service
Brilliant customer service.
I ordered the wrong firebricks for my stove but Dan at Topstak sorted out replacements really quickly. Great service and really helpful with it!
8 april 2024
Svar från Topstak
Hi Katie,
Thank you for taking the time to leave us a review. It helps us to maintain and improve the services offered to our customers.
It is great to hear you are pleased with the service you received by Dan and that he got this resolved for you as quickly as possible.
If you did have any other questions or queries, please do not hesitate to get in contact. We are always more than happy to help.
Best regards
Kirsty
Excellent company will definitely use again when buying BBQ equipment
My experience with Topstak could not of been better. Firstly they have a really good selection of products and the interest free credit options makes it alot more affordable.
One I placed my order I was contacted by the manager and then another to confirm delivery . The BBQ was so well packaged and delivered on a pallet .
Absolutely love my new BBQ .
Thankyou very much for such a great service
4 april 2024
Svar från Topstak
Hi Stewart,
Thank you so much for taking the time to leave us this fantastic review, it really does help us to maintain and improve our services to customers.
It is great to hear that you are enjoying your BBQ - if only we could have the weather to enjoy it more so!!
If we can be any further assistance, please do not hesitate to get in contact, we will be more than happy to help.
Best regards
Kirsty
Svar från Topstak
Hi Mr Wakefield,
Thank you so much for the wonderful review, it really does mean a lot. It also helps us to maintain our service to customers such as yourself.
If you have any further questions or if we can be any further assistance, please do not hesitate to get in contact.
Best regards
Kirsty
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