Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

So happy with the replacement fire brick set for my Contura 51L logburner and leather gauntlets. What a game changer they are! Absolutely love them. Can't believe I've been making do with old tea towe... Se mer

Betygsatt 5 av 5 stjärnor

Guys at Top Stack very knowledgeable and helpful. Reserved a Contura wood burner back in May 23 for a small deposit as we were in the process of buying a house in the forest. Finally moved at the e... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Genuine Hwam wood burning stove products at the most competitive prices I could find. Being able to choose your preferred delivery date was also helpful. The item was extremely well packaged to prev... Se mer

Betygsatt 5 av 5 stjärnor

Every experience has been a pleasure. I buy firewood frequently, and past purchases include a woodburning stove and two electric Everhot's. Truly, can't fault them and their friendly, helpful customer... Se mer

Företagsinformation

  1. Försäljare av eldstäder
  2. Kafé
  3. Vedleverantör
  4. Försäljare av grillar
  5. Jacuzzi-försäljare
  6. Kaminbutik

Skrivet av företaget

Here at Topstak you will find an unrivaled range of Chimneys, Wood burning Stoves, Kitchens, Range Cookers and Outdoor Cooking equipment. As the exclusive dealers in Cardiff, Swansea, Newport and South Wales for many of the leading makes of stoves, we...


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

253 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great Delivery and communication

Great Delivery and communication
Arrived well packaged and when it was supposed to

30 mars 2026
Logotyp för Topstak

Svar från Topstak

Thank you for your great review.

We’re really pleased to hear that you were happy with the delivery and communication, and that your order arrived well packaged and on time. We always aim to make the whole process as smooth and reliable as possible, so it’s great to know this came through.

We appreciate your feedback and hope to be of service again in the future.

Betygsatt 5 av 5 stjärnor

Highly recommended

I would highly recommend Christian at Top Stak. Our Neptune kitchen was designed and delivered with total professionalism and absolutely no sales pressure at any point. From beginning to end a fantastic experience

24 mars 2026
Omdöme utan inbjudan
Logotyp för Topstak

Svar från Topstak

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear how pleased you are with your Neptune kitchen and that Christian provided such a professional, pressure-free service throughout. Delivering a smooth and enjoyable experience from start to finish is exactly what we aim for, so it’s wonderful to know we achieved that for you.

We’ll be sure to pass your feedback on to Christian—it will mean a great deal to him.

Thank you again for your recommendation, and we hope you enjoy your kitchen for many years to come.

Betygsatt 5 av 5 stjärnor

Good communication

Good communication, delivered on date as agreed, goods were as specified and fitted nicely into our wood burner

23 februari 2026
Logotyp för Topstak

Svar från Topstak

Thank you so much for your kind review!

We’re really pleased to hear that you were happy with the communication and that everything was delivered on time as agreed. It’s great to know the goods were exactly as specified and fitted perfectly into your wood burner.

If you ever need anything else, we’re always here to help. Thanks again for choosing us!

Betygsatt 5 av 5 stjärnor

Order online

Order online, excellent updates and delivery man always puts the wood where asked and stacks them nicely. Great service

23 februari 2026
Logotyp för Topstak

Svar från Topstak

Thank you so much for your fantastic review!

We’re really pleased to hear that you found the online ordering process easy and that our updates kept you well informed. It’s especially great to know our delivery driver is consistently placing and stacking the wood just as requested — we’ll be sure to pass on your kind words to him.

We truly appreciate your support and look forward to delivering to you again soon!

Betygsatt 5 av 5 stjärnor

Spare for stove

Ordered a spare part for a Clearview stove. Prompt service and part installed without any issue.

26 januari 2026
Logotyp för Topstak

Svar från Topstak

Thank you for taking the time to leave us such a positive review! We're really pleased to hear your Clearview stove spare part arrived promptly and was installed without any issues. If you ever need anything else, we're always happy to help.

Betygsatt 5 av 5 stjärnor

Well seasoned logs

Easy ordering, fast delivery, good amount of well seasoned logs.

27 januari 2026
Logotyp för Topstak

Svar från Topstak

Thank you so much for the great review! We’re glad you found ordering easy, delivery quick, and the logs well-seasoned. It’s always appreciated to receive customer feedback like this.

Looking forward to helping you stock up again soon.

Betygsatt 5 av 5 stjärnor

quick turnaround !

27 januari 2026
Logotyp för Topstak

Svar från Topstak

Thanks so much for the great feedback! We’re glad you were happy with the quick turnaround and really appreciate you taking the time to leave a review.

Betygsatt 5 av 5 stjärnor

Good communication and item delivered…

Good communication and item delivered on time

26 januari 2026
Logotyp för Topstak

Svar från Topstak

Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and that your item arrived on time. Your feedback means a lot to our team

Betygsatt 1 av 5 stjärnor

Ripped Off

Because you are being ripped off by your courier you choose to do the same to us, the customer. Your charge for delivery is far too high for an item that is only 2ozs. When i brought this to their attention they then decided to ignore me. It wasn't even DHL doing the delivery as they quoted, but someone else DHL had brought in to do their job for them. At the end of the day, a 2oz bit of metal should not be costing anything like £44.

26 januari 2026
Logotyp för Topstak

Svar från Topstak

Hello Mr Newton.

As outlined in the response to your email on the 28th January although the item itself is very light, we use a single carrier for all consignments under 30kg. This carrier charges us a standard rate per shipment, regardless of the individual item’s weight. Unfortunately, we aren’t charged based on ounces or grams, but on a fixed banded service that also covers handling, packaging, tracking, and delivery. As we also explained, as a small business we try to absorb delivery costs where possible and both the RRP and delivery costs are clearly displayed at checkout prior to payment and placing an order online.
We also have no control over who DHL choose to deliver their consignments, what is important to us is that they are delivered on the date requested by you the customer as was in this case.

As for the cost of the item itself, this is the retail price as set by the manufacturer.

If you have any further queries, please do not hesitate to get in contact.

Betygsatt 5 av 5 stjärnor

Great service and product

Great comms re delivery, delivered on time by friendly person, good product

26 januari 2026
Logotyp för Topstak

Svar från Topstak

Thank you so much for your lovely feedback! We’re really pleased to hear you were happy with the communication, delivery, and the product itself. Our delivery team will especially appreciate the shout-out 😊
Thanks again for taking the time to leave a review

Betygsatt 5 av 5 stjärnor

Fantastic Service

We needed a grate disc for our woodburner and it came within 2 days of ordering
Kirsty was brilliant with identifying the right parts

15 januari 2026
Omdöme utan inbjudan
Logotyp för Topstak

Svar från Topstak

Thank you so much for your kind words! We’re thrilled to hear your grate disc arrived quickly and that Kirsty could help you find the right parts. It’s always great to know our team makes the ordering process smooth and stress-free. Enjoy your woodburner!

Betygsatt 5 av 5 stjärnor

Great service

Ordered part on line, easy process and part turned up on the date that I was informed of when placing the order

5 januari 2026
Logotyp för Topstak

Svar från Topstak

Thank you for your kind words! We’re thrilled to hear that your order process was smooth and that your part arrived right on schedule. Your feedback means a lot to our team!

Betygsatt 5 av 5 stjärnor

Great delivery and communication

Great delivery and communication

5 januari 2026
Logotyp för Topstak

Svar från Topstak

Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with both the delivery and our communication. Your kind words are greatly appreciated, and we look forward to helping you again in the future.

Betygsatt 5 av 5 stjärnor
Logotyp för Topstak

Svar från Topstak

Thanks so much for your kind feedback! We’re delighted to hear you found our service both great and speedy. Looking forward to helping you again in the future.

Betygsatt 5 av 5 stjärnor

Very prompt delivery

Very prompt delivery. Thank you.

2 januari 2026
Logotyp för Topstak

Svar från Topstak

Thank you for your kind feedback! We’re glad to hear your delivery arrived promptly. We really appreciate you taking the time to leave a review and hope to serve you again soon.

Betygsatt 5 av 5 stjärnor

Customer focussed service

Excellent service at point of sale and also, the after sale care and support is unmatched even several years after sale. Thank you very much

14 december 2025
Omdöme utan inbjudan
Logotyp för Topstak

Svar från Topstak

Thank you so much for your kind words. We’re delighted to hear that you had an excellent experience both at the point of sale and with our after-sales support over the years. Providing long-term care and support to our customers is very important to us, and your feedback truly means a lot. We sincerely appreciate your support.

Betygsatt 5 av 5 stjärnor

Delivery on promised date and logs left…

Delivery on promised date and logs left at requested location.

27 november 2025
Logotyp för Topstak

Svar från Topstak

Thank you for your positive feedback! We’re glad to hear your delivery arrived on the promised date and that the logs were left exactly where you requested. We really appreciate you taking the time to share your experience

Betygsatt 5 av 5 stjärnor

They have technical knowledge that is

They have technical knowledge that is very helpful when ordering spare parts, along with an efficient ordering system.

25 november 2025
Logotyp för Topstak

Svar från Topstak

Thank you for your kind words! We're thrilled to hear that our technical knowledge and ordering system made your experience smooth and efficient. We always aim to make ordering spare parts as easy as possible and your feedback motivates us to keep improving.

Betygsatt 5 av 5 stjärnor

very fast delivery and securely…

very fast delivery and securely packaged. excellent service. tis

25 november 2025
Logotyp för Topstak

Svar från Topstak

Thank you for your kind words! We’re delighted to hear that your order arrived quickly and securely. We really appreciate your support and look forward to serving you again soon!

Betygsatt 5 av 5 stjärnor

Great delivery as usual

Great delivery as usual. Always in the right location. Great seasoned logs. Thanks

25 november 2025
Logotyp för Topstak

Svar från Topstak

Hi Christopher,

Thank you so much for your kind words! We’re thrilled to hear that your deliveries are always timely and that you’re happy with the quality of our seasoned logs. Your support means a lot, and we look forward to serving you again soon!

Best regards,
The Topstak Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

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