I bought a some plumbing tools from Toolhouse to help me in my own house. Their communication was amazing throughout and the whole process was effortless! There was a small mistake, what was sorted th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a soil sieve from Tools House. It was the model that I wanted, was competitively priced and arrived well packed and very quickly In my book, this is excellent service, especially as I pref... Se mer
It is my first time placing an order from this company. I bought two items. Turn out one was damaged, another one with original box seriously damaged as if it was not brandnew. Reported this problem... Se mer
WOW! Got in touch with this company yesterday morning for some product advice, got a speedy response and the guy (Lio) did a price match for me which I really appreciated. I placed the order Saturda... Se mer
Företagsinformation
Skrivet av företaget
We guarantee the cheaper price of hand tools, power tools, painting and decorating, Workshops equipment, DIY and Gardening
Kontaktuppgifter
39 longshot lane, RG121RL, Bracknell, Storbritannien
- 07759432286
- Sales@toolshouse.co.uk
- toolshouse.co.uk
3,8
Bra
397 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service.
Great service.
I ordered a set of spanners and the parcel was lost by Evri, when I contacted Tools House they arranged a replacement which I received as promised. Thank you guys.
18 mars 2025
Omdöme utan inbjudan
didn't have the item
Bought an item, no communication for a week. After I chased I got a message to say they didn't have the item and they'd process a refund. Seems to be a common story with this website. I won't be using them again
14 april 2025
Omdöme utan inbjudan
Missing Items
Only got one of the 3 things I ordered. One was refunded, the other I'm out of pocket for. Messaged customer service last week. No reply as of yet.
10 april 2025
Omdöme utan inbjudan
Ordered an air conditioning unit £350+…
Ordered an air conditioning unit £350+ and heard nothing this was on the 4th April tried online chat , email , rang both landline no answer and mobile number same left a voice msg so waiting for response ... if I hear nothing I will escalate to trading standards order number #22997 ...will update review once I know whats happening... Unsatisfactory communication ...UPDATE recieved email saying I should read TC ! And I could of opted for next day delievery extra money of corse ! Anyway they cancelled my order hopefully they will refund my money ...my advice for what its worth AVIOD
8 april 2025
Omdöme utan inbjudan
You could send me an 11mm socket for…
You could send me an 11mm socket for the kit , as the one in mine is wrong , that would make my kit 100 per cent
25 mars 2025
unreliable - AVOID
Placed an order on eBay and received confirmation and delivery date. Subsequently (and without any contact from the seller) received an order cancellation:
Cancellation reason
Issue with buyer's delivery address
Rubbish! I have been buying on eBay using Paypal for over 10 years.
Absolutely zero stars for customer service.
23 mars 2025
Omdöme utan inbjudan
Very poor service and communication
Very poor service and communication. I ordered over £300's worth of Kreg tools which was saying in stock, a week later I was still waiting for the courier to make contact. After several attempts calling both the landlines and mobile number a lady answered my call and said I'd been sent an email because they don't use Evri for multiply items. I never received any email from them. The lady said DPD would deliver the items instead, this was on Friday, Tuesday came and went still with nothing from DPD. I tried to contact Toolhouse again which they didn't answer the phone. I emailed them regarding taking them to the small claims court and Alberto responded and immediately had notification from DPD about the delivery date. When the items did arrive there was one missing. I went back to Alberto who ignored my email. Two day's later I received an email just confirming a refund for the one item.
I really wouldn't trust this shop again.
24 februari 2025
Omdöme utan inbjudan
Ordered Makita radio
Ordered Makita radio, in stock and was available for 48hr delivery. Week later no sign of radio don’t answer phone or emails, finally I got to cancel order then took them days to refund money. Very poor customer service.
1 februari 2025
Omdöme utan inbjudan
Time from order to delivery excellent
Time from order to delivery excellent, and to make things even better nothing damaged
22 januari 2025
Avoid!
Website promised delivery in 3-5 days. Not delivered by 5th day, not answering phone and no meaningful response from email. Credit card was charged on day of ordering. Seems fair to say “zero customer service”
3 februari 2025
Omdöme utan inbjudan
Good customer service
Originally, I ordered two rat blockers but only one arrived. I contacted Toolshouse and they immediately sent the second one. Good customer service.
27 januari 2025
Omdöme utan inbjudan
Good for tools
I ordered a set of pry bars and they were delivered in good condition and were slightly cheaper than other retailers I had seen.
27 december 2024
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