Toolshouse Omdömen 

Excellent product and great customer service.

Excellent value pricing of good products, thank you.

Many companies now go the extra mile for their customers so it almost feels like the norm when they do, in order to standout companies would now have to go an extra 2 miles to, I can say that Toolshouse went the extra 2 miles and delivered exceptional service during very busy times. Initially my first parcel never turned up although amazon had marked it as delivered, Toolshouse then sent out a 2nd parcel via Royal Mail and it was delivered in time for my car repair. Thank you for your help and patience Toolshouse I will recommend you to friends and family and will use you again.

I placed order #26807 on 26 october its Sunday. On 27 October 9.06am I sent email about to cancel my order. On 11am i get email from Evri about they expected my parsel ( Not been dispatched). On 1pm i received refund without 10 persent on my original payment. They don't care about UK law. Beware they put now 15 persent.

Easy to order process and speedy delivery.

I'm disappointed that my email has been ignored. I was sent a faulty shovel, and so I sent photos and asked for a refund or replacement. I have patiently waited for a response but have been ignored. It seems that after sales is not a priority. I really don't need this hassle.

We found the staff were friendly and helpful without any hard sell. We found the prices reasonable and some very good offers

Great,all was delivered safely.
Thank you kindly.All set up.Very pleased indeed..

Great price fast delivery great service

Delivered in excellent condition and time. Kept advised if delivery progress. Very pleased.

great service and product at a great price thank you

First class service, prompt delivery.

I ordered a replacement hot water tank for an instant hot water tap. THe box was fine but two of the intake outlets on top of the unit were broken off. I could get anyone to answer and of the phone lines so filled out their online form. 4 days later I finally get an email asking for photos, and when I sent them images of the damage I was accused of lying and that as I had installed it, it meant I had to book and pay for an engineer to come and survey the damage and charge for replacing the damage. They actually said that they took claims about damage really seriously and had added my photos to my file, as some kind of non-existent case against me. Zero accountability on their part, Zero customer service, and I have no recourse. Buyer beware.

Excellent communication throughout the return/refund process.

No messing about. Goods received when expected - also good value for money

Ordered goods. 7 days later contacted company only to be told order had still not been processed!! Requested a refund but instead they continued with the order ignoring my request. Another 3 days and goods still not received. Not apology, nothing. Buyers be warned!

They were completely on time and the person delivering it was very friendly

I ordered for the first time from Tool House. the parcel came damaged. i emailed them and told them 2 items were missing they were prompt with reply and sent replacements straight out.
highly recommend for anything you need.

Thank you for a great service and definitely be using again.