tomstrunks.com Omdömen 282

Great communication , acknowledging and understanding !!!!

Very efficient and really happy with the product . I made a mistake when ordering initially on size and within 24hrs they had dealt with my problem and the lovely trousers arrived !! I will be passing these details onto all my friends .. love them!

Great service from Ollie responding to an error on my part when making an exchange. Fast and responsive. Much appreciated

My parcel never arrived, they have it tracked with Royal Mail and are raising a claim with them. They have not issued a replacement or a refund. This was a Christmas present which has never arrived. The ‘customer happiness’ team are quick to respond, but are very much it may take another month. So earliest will be February. I am not optimistic. Disappointing service when they clearly know it’s not the fault of the customer

Needed to return original order as wrong size. Quick, efficient correspondence with Toms Trunks who answered my questions and made the necessary change. Excellent service

Unfortunately had to return a purchase from a pop up due to choosing the wrong size, but incredible customer service and really friendly and efficent!!

Had a bit of kerfuffle but all sorted out very efficiently

Had a slight issue with a gift card problem resolved quickly via email.

Great service.

I had a question about a return I had to make (ordered the wrong size) and Zara got back to me within 10 minutes of my email on NYE. Not only was it great to get help so quickly, the customer service was fantastic and my issue was resolved straight away :)

My son wanted a pair of Tom's Trunks lounge pants for Christmas. He only told me a few days before Christmas and didn't send a link, so with time running out I ordered classic rather than wide leg. I realised my mistake too late to stop the order, but still needed the right pair, so ordered those also. Although I couldn't stop the first order, Zara (excellent customer support and communication), gave me really useful advice on how best to return the unwanted pair.
Both items arrived swiftly.
As it happened, I was able to find a recipient for the 'wrong' pair, and didn't need to return them. Both recipients of the lounge pants were delighted with their gifts, and were impressed with the quality of the product, as well as the ethical aims of the company.
Thank you Tom's Trunks

I placed an order but gave an incomplete address so I was kindly and politely contacted by the customer happiness team. Their service was lovely and very reassuring and the problem was resolved within minutes.

Had a trip to the London pop up/store and we had a really great experience with helpful and friendly service from Tom & team. The products are great too - my daughter has had a few of their trousers and they’re well made and well priced. They look fab too.

Ordered multiple times from Toms Trunks, and never with any issues. Amazing quality and style and the customer support is great too.

Needed to return one item but didn’t find the process straightforward and had to ask for help after a couple of days of no news. An immediate response from Gurkiran with QR code, turned it into an excellent experience, thank you.

Issue with a missing order. Customer “Happiness” 😂 were prompt with a response but not helpful at all. Told me my issue was with Royal Mail and not their problem once it left their premises.

I placed an order with Tom's Trunks and accidentally ordered them to the wrong address! I sent an email to resolve, and Gurkiran swiftly got back to me and very kindly adjusted the details. Really grateful for the help!

Ollie at Customer Service was superb! I emailed regarding an out of stock query and within minutes I received a very helpful and warm email.
Thank you so much

I ordered some clothes over the Black Friday weekend, I had to cancel my order and reorder due to a technical error - by me …
Ollie replied to my query the same evening and I had a full refund in my account the next day - how amazing was that !!!
All my multiple orders arrived within 2 working days
Thank you !!!

Good quality trousers, speedy delivery and amazing customer service! What more can you ask for?
I emailed their customer service with a query about my order at 7pm and within the hour their friendly customer service team had replied and resolved the issue!