tomstrunks.com Omdömen 282

Great customer service from Ollie.
Reliably great quality product. Will keep buying!

I’ve always loved the brand, so ordered a few preloved pieces for my family for Christmas. There was an incident with the sizing so I got an email explaining what had happened and they were so helpful. I was able to order a new item and they kindly refunded the shipping because of the mistake. The customer service is so friendly and efficient. I will be ordering again soon!

Really great company to deal with and the quality of the products is amazing.

I placed an order with Tom’s Trunks which included a free gift
When my order arrived it did not include the free gift
I contacted customer services and they replied very promptly, were hugely apologetic and informed me my free gift had now been despatched
Could not ask for better customer service!
Thank you

I had to cancel my order. The costumer service was excellent. Will definitely purchase from Tom’s Trunks in the future. ☺️

We LOVE these!
Speedy delivery and v helpful customer service

Great UK company, lovely ethical products, which last and last. They get better with wear.
Customer service is friendly and efficient. Well done Tom's Trunk's

Fantastic service, fantastic products. Always reply promptly with any queries, speedy delivery, speedy returns (if you’ve been stupid enough to choose the wrong size).
Couldn’t recommend them highly enough.

really fast and helpful customer service!

Purchased a pair at the Spirit of Christmas. I was told a size medium would fit a size 8/10. They were very small. Denied a return without paying. Terrible customer service.

A big shout out to Toms Trunks. Not only do they sell the best clothing but customer service is fantastic. I ordered some trousers on Sunday but apple pay defaulted to a previous address. I messaged to ask to cancel and got an immediate response. Thankyou so much 😊

Had to return as I ordered the wrong size, the exchange took a while but I got in touch and they sported it out within the day. Great customer service. Thanks

I have purchased 5 pairs of these trousers for myself and as presents for friends in the past year. Unfortunately my own pair which have only been worn for travel purposes (maximum 15 times), the fabric was faulty and started fraying. Customer service was not great as other reviewers have noted. They offered to repair but said the leg would be narrower. Who wants that? I requested a discount on a new pair to replace as I have had them a while but was completely refused. You can see from the photos that there is a fault in the fabric.

As a ‘granny’ I have always received excellent service and my grandchildren (& others) have been delighted with gifts. I even manage the returns and re orders : if a little slow to complete! Thank you!

Lovely trousers (white with olive stripe). Ordered 2 pairs in medium and large to check sizing. Sized up for baggier fit to suit teen boy (5'11" and 34" waist). Eco friendly packaging.

Fantastic customer service on a Saturday afternoon to help sort an error I had made in the email address which caused potential issue with my receiving a returns label.

I'm sure we will be returning customers.

Amazing customer service! Thank you Romy!!

Worst customer service ever. So unhelpful and not willing to assist with my situation even though the issue is with their system. Avoid

Quick and easy reply from customer care about returning items that didnt fit!

I’ve been buying from toms trunks for quite a few years now, and they’ve never disappointed once! I recently ordered their white and pink classics in the wide leg version, and after receiving them (very quickly) I decided that I would prefer them in the normal style so opted for an exchange which was easy to sort using their quick returns & exchanges section. After emailing the company to let them know the steps I had taken they immediately sent out the new pair and arrived the next morning. The quality of their products are amazing and I’m so pleased to see the company growing. Will definitely be purchasing again pretty soon!