I have had the best experience with Tommee Tippee! I used the bottles for my daughter for a long time, she was obsessed and so excited each time she saw the bottle. I am so excited to use the same bot... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have trusted Tommee Tippee for all my babies. Especially the anti colic bottles. My 3rd baby unfortunately has reflux and colic, this was the only bottle that he would take. My puppy ate the venting... Se mer
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I work at a daycare and we use the Sportee cups and one of the valves melted in the dishwasher but I couldn’t buy a replacement cup and just needed a replacement valve but unfortunately they didn’t ha... Se mer
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I spoke with Tayla And Izzy. They responded very quickly and was very understanding to my situation but due to my product in question not being stocked at their facility they could not provide me w... Se mer
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Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, USA
- +1 877 248 6922
- tommeetippee.com/en-us
4,8
Utmärkt
912 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Replacement parts help!
Great customer service for replacement parts!
11 april 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Heather,
Thank you for the great feedback. We are so glad to hear you had a positive experience with our customer service team when sorting out replacement parts.
If there's anything else we can help with, just give us a shout.
Not customer service focused!
Contacted customer service with faulty products (warped bottles). They gave me a runaround and were incredibly unhelpful. All I wanted was for the company to stand by their product and replace the poorly manufactured ones. Instead, I went back and forth with them via email literally 19 times trying to find a resolution. Ultimately they did send replacements (supposedly, haven’t yet received) but it was ridiculous how hard it was to get it there. I have a newborn baby to take care of; I shouldn’t be trying to convince a company to have morals and stand by their product.
2 april 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello,
Thank you for your feedback.
We are very sorry to hear you found your experience with Customer Service unhelpful as we strive to deliver a positive, empathetic and supportive experience for all of our customers when handling your queries.
We really do appreciate you will have your hands full with your newborn baby and understand replying to emails can be inconvenient at times. Please do feel free to request a telephone call from the member of The Support Team handling your query in future if this would be easier than emailing. Alternatively, you can call us directly on 1-800-715-9526 (tel:1-800-715-9526), our lines are open from Monday to Friday, 8am to 7pm EST, at your convenience if this would be easier than emailing back and forth.
The troubleshooting questions that were completed are necessary to identify the cause of the issue in order to ensure any faults are investigated and/or any issues caused by user error are not repeated with the replacements as we do not want you to experience the same issue again.
We are sorry you were not satisfied on this occasion and shall use your feedback to to continue to improve the services provided.
Best Wishes
Tommee Tippee
Love Anticolic bottles
Highly recommend that whenever you have a problem with the product to contact customer service. They were extremely helpful with my issue. I’ve used the Advanced anti colic bottles for 2/3 children and have had the peace of mind knowing I’m minimizing their chance of getting colic with these bottles. It can be a pain to pull apart the parts but it’s so much easier than the other brands. I just wish they’d bring back the color changing temp gauge on the stick looking piece.
1 april 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Stefani,
Thank you for sharing such a great review. It's lovely to hear that the Advanced Anti-Colic bottles have worked well for your little ones and brought you peace of mind.
Totally understand about the temp gauge, we’ll make sure to pass that suggestion along. And big yes to reaching out to customer service, glad they were able to help you quickly.
Both my babies loved this bottle
Both my babies loved this bottle. It was similar to the human nipple so I was able to breast and bottle feed right away. One of my bottles melted in a sterilizing bag. I called customer support and they resolved my issues quickly and sent me 3 replacement bottles. Overall it was a good experience and I plan on using these bottles in the future or purchasing them for a new mom.
2 april 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Amanda,
Thank you for your review. So happy to hear our customer care team was on hand to assist you with your query promptly, so you can continue to use your well loved product.
It is great to hear about your positive experience. Feel free to recommend us to your family and friends!
-Tommee Tippee
3 in 1 cup
I purchased the 3 in 1 insulated convertible cup. After trying several times to adjust from "sip" to "straw" to "closed" my hands are screaming at me!
I won't be buying these again.
31 mars 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Lisa,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are sorry you are experiencing difficulties using your cup. If you would like our customer service team to look into this please get in touch with reference 73572,
https://www.tommeetippee.com/en-gb/contact-us
Best wishes,
Tommee Tippee
Wonderful Customer Service by Karri
My wonderful representative Karri helped resolve the issue very well! She was gracious and even took the extra time to call me back when the system was not working and replaced the pacifiers that I was having issues with. Overall and wonderful experience and I am very satisfied by the customer care received!!
19 mars 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Joanna,
Thank you for providing us with your feedback, we appreciate it.
We hope you enjoy the rest of your week.
Best wishes,
Tommee Tippee
Great service!
Rowan and Jude were extremely helpful when I was having bottle difficulty. I appreciate their swift response and assistance.
17 mars 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Ali,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are happy to hear that our customer service team was able to assist you swiftly.
We hope you have a good week.
Best wishes,
Tommee Tippee
Excellent experience
Excellent experience! Jenna was fast and very friendly in helping me get the parts I needed for my pump!
16 mars 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Amanda,
Thank you for taking the time to provide us with your feedback; we appreciate it.
We are pleased that our customer service team was able to assist you.
We hope you have a good week.
Best wishes,
Tommee Tippee
I’m glad that Tommee Tippee service…
I’m glad that Tommee Tippee service team genuinely helped me out with my order replacement process quickly. Although the Amazon return date was closed as I was out of country. So I had to put a request with Tommee Tippee service team.
3 mars 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Nikhil,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased our customer service team was able to assist you.
Best wishes,
Tommee Tippee
Customer service was very nice and…
Customer service was very nice and helpful!
1 mars 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Kaylee,
We are so happy to hear that our Specialists provided you with great customer service!
Thank you for taking the time to provide us with some feedback and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
A good experience
I need more valves for our cups and Rowan took their time over a few days stretch (was on me they replied in a timely manner) and is sending me the parts that I need. A very helpful employee this company had.
27 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Louise,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased that our customer service team was able to assist you promptly.
Best wishes,
Tommee Tippee
Good customer service
The customer service Ms.Jenna flip my bad experience into a good one.
There was a mixed up with amazon she resolved my issue immediately.
Thank you
25 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Doremi,
Thank you for your kind words.😊
We’re so glad that Jenna was able to turn your experience around and resolve the mix-up with Amazon so quickly. Providing great customer service is always our goal, and we’re happy we could make things right for you!
If you ever need anything else, don’t hesitate to reach out we’re always here to help.
Missing bottle part
I received a product that was missing a piece. I reached out to customer support and they worked with me to resolve my issue.
24 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Kari,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are pleased that our customer service team was able to resolve your query.
Best wishes,
Tommee Tippee.
Jenna was great she helped me very fast…
Jenna was great she helped me very fast with all the problems I was having today. I have had the Tommee Tippee double electric breast pump for 2 years now and have loved it and the customer service has been amazing every time I have needed it.
19 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Bethany,
Thank you for providing us with your feedback, we appreciate it.
We are pleased you had a positive experience with our customer service team and that you had your query resolved.
Best wishes,
Tommee Tippee
Not Worth the Money
Not Worth the Money – Poor Quality & Customer Service
These pumps are absolutely not worth the money. They leak constantly, and the suction is strange. The only way to control the pumps is through your phone, but the Bluetooth connection is unreliable.
I might have been able to overlook these issues if customer service was responsive—but they’re completely unhelpful and never answer. I ended up buying these in a pinch after breaking my Elvie Stride pumps (which are amazing, by the way). Unfortunately, these were the only ones available in my small town that day, and I was heading back to work that week. Looking back, I wish I had just used my manual pump and ordered the Elvie Strides instead.
Save yourself the frustration—skip these and go for the Elvie Stride. At least their customer service actually responds!
19 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Justice,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are sorry that you are experiencing difficulties with your Wearable Breast Pump.
We encourage you to get in touch with our customer service team and reference 67581 so that they can resolve this for you,
https://www.tommeetippee.com/en-gb/contact-us
Best wishes,
Tommee Tippee
Debbie
Debbie, was quite knowledgeable , took time to research what she didnt know and provided me with the best support to get our little one back together with his favorite ninnie!
19 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Erich,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are pleased that our customer service team was able to resolve your query for you.
Best wishes,
Tommee Tippee
I had lost a few pieces for my bottles
I had lost a few pieces for my bottles, I contacted customer service to purchase those pieces. While they weren't able to sell me exactly what I needed, they provided me with an alternative and are sending it my way. Very quick and easy service which I am appreciative of
17 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Moe,
Thank you very much for taking the time to leave feedback.
We are ever so glad that our customer service team where able to assist you with an alternative.
Please rest assured that we will pass this information on.
We hope you continue to use our service in the future.
Best wishes,
Tommee Tippee.
Tommee Tippee 3 in 1…No Safety insert parts available for purchase!
I received a Tommee Tippee 3 in 1 bottle/food warmer (2nd hand) that was missing the insert. I looked up the product thinking I could just order a replacement part. No such luck… the customer service rep got back to me very quickly, however, I was told they do not have available parts for purchase and I should check amazon or eBay. For an expensive item such as this, parts should be available! Especially since it’s a an item for SAFE use of the product. I find it deplorable to suggest that a customer should go to a 3rd party website to try and find spare parts, especially for an item that is still being sold. Not impressed Tommee Tippee!
13 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello SideThree,
We are sorry to hear that we were not able to provide you with this part, rest assured we have passed this onto the relevant departments to see if this is something we can get for the future.
If you require any further assistance please do not hesitate to get back in touch with us.
Best wishes,
Tommee Tippee.
Super Helpful Customer Service
I reached out to customer service because I had an issue with a product and the customer care team was super helpful and attentive and were quick to fix the issue. I would highly recommend this brand to anyone and will continue to purchase Tommee Tippee products for my kiddos.
14 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Rebecca,
We are happy to hear that our Parent Care Specialists were able to help you with your query!
Thank you for taking the time to provide us with some lovely feedback and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Just amazing support !
Never meet a didcated team for customer service like Tommee's team !
I recommand the products but I double recommand the team !!!
14 februari 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Belfodi,
Thank you so much for your amazing feedback. We’re absolutely delighted to hear that you had such a great experience with our customer service team. Your recommendation means the world to us, and we’re so grateful for your support.
If you ever need anything, we’re always here to help.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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