7/17 had Florence help me out today and she was great. We were looking for straw replacement on the flip top insulated sippy cup but they do not make replacements for those. Hopefully in the future, T... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not... Se mer
Företaget har svarat
Izzy a was very helpful! I asked for replacement parts for my grandsons sporty sippy cup as we lost a piece. I also asked for a few extras and was willing to pay for them. The parts are being shipped... Se mer
Företaget har svarat
I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktuppgifter
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, USA
- +1 877 248 6922
- tommeetippee.com/en-us
4,7
Utmärkt
941 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
After having some issues with my sons…
After having some issues with my sons pacifiers I reached out to tommee tippee and was connected to a lovely customer service representative Jade who helped sort my issues. Within 24hrs of messaging with my concerns I had a replacement sent out after sharing pictures of the items. 10/10 customer service!
24 juni 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Elexia,
Thank you so much for taking the time to share your experience! We're so sorry to hear you had an issue with your son's pacifiers, but we're thrilled that Jade was able to help so quickly and get everything sorted for you.
We’ll make sure Jade sees your lovely feedback, she’ll be delighted to know she made a difference. Providing fast, supportive service is something we truly care about, and it’s great to know it made a positive impact.
Have a lovely day
Kind Regards
Tommee Tippee
Great customer service.
I had a piece break off our bottle, and Rowan and Jade were incredibly helpful. They responded extremely quickly, were polite, understanding, and happy to send a replacement bottle without any hassle. I couldn’t be happier with the service, thank you both!
23 juni 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Ivan,
Thank you so much for the amazing review that you have left in relation to the customer service experience that you had with the issue with your bottle and that Jade and Rowan together were able to help you with no hassle and send a replacement.
We have fed this back to Rowan and Jade and they were very touched by your lovely words.
We hope hope to heart from you again in the near future and thank you for contacting us.
Warmest Regards
Tommee Tippee
Excellent customer service
Excellent customer service. Very patient with me and me taking long in responding due to my busy schedule with my child ❤️ we were able to get issues resolved in a timely manner
19 juni 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Linda,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased to hear that our customer service was able to assist you.
Best wishes,
Tommee Tippee
When my now 13 year old was a baby
When my now 13 year old was a baby, Tommee Tippee was the only bottle he would drink from. We never had a problem with gas. We loved the whole product line.
17 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Tawanay,
Thank you for taking the time to leave this lovely feedback on your experience with our products.
We are thrilled to hear that your child loved our bottles and that they helped reduce gas issues.
We are so happy to hear when our products provide the much needed support for our customers and we really appreciate this feedback.
Have a lovely day,
Tommee Tippee
Replacement Parts
I exchanged emails with a couple reps from Tommee Tippee regarding replacement valves for the sportee cups. Unfortunately they do not have just the valves or even just the lids to replace them. They were kind enough to send out an entire replacement cup. The majority of the emails were responded to promptly. Overall, im very satisfied with the outcome.
However, I would love to buy a bulk of the valves for the sportee cups. Tommee tippee should really consider selling them.
30 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Morgan,
Thank you so much for your thoughtful review. We are really glad our team could assist and get a replacement cup sent out to you and we truly appreciate your kind words about the support you received.
We completely understand your request regarding the Sportee cup valves, We'll be sure to pass this suggestion along.
Thank you again for your support and your helpful feedback.
Amazing Customer Service
Sophie was extremely helpful when I mentioned that the flanges or horns on my automatic pump were a little too big for me. Right away, she was kind and understanding, gathering necessary information to send me a size that would fit me. Wonderful company! Thank you!
29 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Katie,
Thank you for your feedback. We are delighted that you had a great experience with our Parent Care Specialists and we were able to assist you.
We will be sure to pass your feedback on to Sophie.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Problem solved
Spoke with Jo about a problem with an insulated cup. She was very helpful, friendly and efficient. Got problem resolved. Good customer service. Plus Jo had an amazing British accent. Will shop this company again.
22 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Christa,
Thank you so much for your wonderful review. We're thrilled to hear that Jo was able to resolve your issue quickly and made the experience a pleasant one, accent and all!
We’re so glad to have earned your trust, and we look forward to helping you again in the future.
Every little bit helps 😊
So I was looking for replacement valves for my son's sippy cups and couldn't find them anywhere. I reached out to customer service and found out that the company no longer sells the valves. I was disappointed but the customer service agent that I spoke to sent me a complimentary cup to help. I appreciate it because now I have 1 less cup to replace. Every little bit helps. Thanks to Rowan, Sam and Jenna. (I communicated through FB Messenger.)
21 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Beba,
Thank you for taking the time to leave a positive review for Rowan, Sam and Jenna.
We are very glad to hear they could help you out and make everything a bit easier by replacing a cup for you. Hopefully the little one likes it just as much.
Best wishes,
Tommee Tippee
I had went to purchase new cups in…
I had went to purchase new cups in store. I noticed they had changed colors (pastel). While I think the new cups are cute and im sure the company agrees. My autistic son does not. He has a specific bright green cup that he will only use. I had searched online, and found no answers to our problems. I reached out to their customer support team. --- here comes the 5 star rating!--- the employee ms Izzy, was phenomenal. Not only dis she empathize she had took the time put in the work and found a solution. She had pride about her job and was happy to help. See this gracious lady was able to send me some new cups. The exact kind my child needs. I pray the employer recognizes what an asset Izzy was to not just my family but to their company! Im forever grateful for supporting a cup company that supports a family with a child who has a disability 🫶
19 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Christie,
Thank you for taking the time to leave your wonderful feedback.
We are overjoyed to read this review of your experience with Izzy and how happy you are with the service you received from her. We are delighted that she was able to send you the cup that your son loves and resolved the issue. We shall certainly ensure your feedback is passed on to Izzy as she will be ever so pleased to hear your kind words and how you had such a positive experience with her, as are we!
Our team is always here to help, and your appreciation is exactly why we do what we do — thank you for being such a lovely part of the Tommee Tippee family. Please do feel free to reach out should you ever need any further assistance at all.
Best Wishes
Tommee Tippee
Much appreciated
Sam and Jenna helped me resolve my issue. Thank you so much . Fast response too .
19 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Mayra,
We’re so glad to hear that Sam and Jenna were able to help resolve your issue—and quickly too! We’ll be sure to pass along your thanks to them, they’ll be so pleased to know they made a difference.
Thanks again for your kind words and for choosing Tommee Tippee
Have a lovely day
Kind Regards
Tommee Tippee
If your flange is the wrong size just…
If your flange is the wrong size just contact them!
13 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Kayla,
Thanks so much for passing on the great tip. You're absolutely right if your flange size isn’t quite right. Just reach out to us, and our team will be more than happy to help find the best fit for you.
Comfort is key when it comes to pumping, and we’re always here to support.
Great cups come with great help!
Sam Suise and Rowan was very helpful in my situation. They sent tutorials and images to assist even further. They acknowledged my frustration and I felt heard. In an email or two my issue was resolved and my 2 year old was happy with the outcome. Thanks again.
11 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Kat,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are pleased that our customer service team were able to assit you.
Best wishes,
Tommee Tippee
Jade was super helpful
Jade was super helpful! I was having a problem cleaning the straw of a sippy and she sent me step by step instructions. Very polite and patient! Couldn't be happier with our products or the service!
11 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Carrie,
We are so glad to hear that our Specialist Jade was very polite and patient when helping you with your query!
Thank you for taking the time to leave us a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Sophie and Jo responded so quickly and…
Sophie and Jo responded so quickly and helped me out with what i needed so efficiently, THIS IS WHY I LOVE TOMMEE TIPPEE!!
8 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Allyson,
Thank you so much for the lovely review. We are thrilled to hear that Sophie and Jo were able to help you quickly and efficiently We'll be sure to pass along your kind words to them.
We're so grateful to have you as part of the Tommee Tippee family!
Replacement valves
Debbie, Jenna and Rowan, they were very helpful & absolutely wonderful. They were able to order some replacement valves for my son's cup.
7 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Katie,
Thank you for your feedback. we are delighted to hear that Debbie, Jenna and Rowan were very helpful and able to send you out some replacement valves for your sons cup.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Impeccable customer service
I messaged the company facebook page to inquire about new valves for a sippy cup. Anna & Kai not only verified the problem, but are sending out two new valves. Such a huge help, thanks again!
6 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hello Leslie,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear your issue was resolved and you are happy with the service you received from Anna and Kai.
We really do appreciate your kind words and do hope you continue to use our products and services in future.
Best Wishes
Tommee Tippee
Great customer service!
I reached out to this company because I had lost a rubber seal for a sippy cup. They asked for a picture to make sure they could get me the right piece, and sent me 2 replacements at no cost at all. Great place, great customer service, will continue to purchase their products!
23 april 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Tammy,
Thank you so much for your kind words! We're really glad we could help you get the right replacement part quickly and easily. It's so important to us that our customers feel supported and valued, so it's lovely to hear your feedback. We're thrilled to know you'll continue choosing our products — it truly means a lot to us. If you ever need anything else, we’re always here to help!
We hope you have a lovely day
Kind Regards
Tommee Tippee
Good company
Great service from Anna! My baby had issues with pacifier getting stuck in mouth due to too small. They are sending bigger ones and reporting incident
2 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Laura,
Thank you for taking the time to leave a review.
I'm so glad Anna was able to help, and she handled the situation with care and efficiency.
If you ever need anything else, don’t hesitate to reach out.
Excellent Customer Service Care 5/5
I had such a kind interaction and a positive experience with Rowan and Jude.
I ordered a package of infant bottles with some additional accessories through Amazon and I was missing a few pieces. Amazon was unhelpful. Tommee Tippee went ABOVE AND BEYOND checking in with me to see if my concern had been resolved by Amazon (which it had not).
Rowan was so apologetic for the inconvenience and has ordered some additional items for me.
Thank you very much for following up with me and thank you for the gesture of kindness. I am more than happy with the level of I care received by Rowan and Jude in customer service!
1 maj 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Mara,
Thank you so much for your kind words — this truly means the world to us!
We’re so sorry again that your Amazon order wasn’t quite right, but we’re absolutely thrilled to hear that Rowan and Jude were able to turn things around and give you the support you deserved. They’ll be over the moon to know they made such a positive impact!
Our team is always here to help, and your appreciation is exactly why we do what we do — thank you for being such a lovely part of the Tommee Tippee family
Have a lovely day
Kind Regards
Tommee Tippee
Best company hands down Rowan was…
Best company hands down Rowan was helpful and caring I needed a replacement screw ring for my son and I immediate got the help I needed l thank you so much !!
27 april 2025
Omdöme utan inbjudan
Svar från Tommee Tippee North America
Hi Iris,
Thank you for taking the time to leave a review today.
We’re sorry to hear that you needed a replacement screw ring, but we’re glad Rowan was able to resolve this so effectively.
Best Regards,
Tommee Tippee.
Detta är Trustpilot
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