TMO warranty came with second hand car i Bought for my son. Had a small mechanical issue. Speak to Luke at TMO who dealt professionally and arrange the nearest garage and car got sorted in few days.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a sterling customer service. Over the past month I have spoken to three different people who have been gracious, helpful and shown the utmost respect towards me and my claim. Today everything has... Se mer
I would like to thank Rachel and Charlotte for the fantastic and professional service that they provided. Kept me in the loop all the way through and explained everything in detail that was required t... Se mer
The team at TMO made the repair seamless at every step, from reporting the fault to paying for the repair. Becca and Siobhan were really understanding and helpful with my problem. It made the overall... Se mer
Företagsinformation
Om TMO - The Motoring Organisation
Skrivet av företaget
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Kontaktuppgifter
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Storbritannien
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Utmärkt
545 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Claim
Needed to put a claim in for car under the warranty, excellent service .. at the start process to the end process... brilliant customer service team fantastic!!
30 juni 2026
Omdöme utan inbjudan
Very polite and informative and very…
Very polite and informative and very helpful through out my claim
30 juni 2026
Omdöme utan inbjudan
Responsive and friendly service
Responsive and friendly service. All information collated and a swift decision was made on the case. Fair price. I think this was an excellent service overall and I would recommend this warranty to all!
29 juni 2026
Omdöme utan inbjudan
Had a problem with our van today so…
Had a problem with our van today so took it into local garage . We are covered by TMO aftercare . Spoke with Maria who's customer service skills were amazing . She sorted our complaint from start to finish . I would highly recomend TMO if all staff were like Maria its a A+ from me
29 juni 2026
Omdöme utan inbjudan
Luke was extremely helpful today
Luke was extremely helpful today, explained everything clearly and was understanding. Great job
29 juni 2026
Omdöme utan inbjudan
This is how warranty should be.
Hello, I have a problem with the air conditioning on my car. Took it to the garage to find the problem. Diagnosed as the condenser fault. Informed garage of my Motoring Organisation Warranty and they contacted them.
I received a call from Luke on behalf of them, went through a couple of questions and told to expect a call with a decision shortly. Twenty minutes later Luke called back and confirmed the part was covered and the replacement cost would be met in full.
I can only say after some horror stories I've heard regarding warranties what a great, efficient and no quibble service I got from Luke and The Motoring Organisation. I would fully recommend them and feel confident if I should need them during my warranty period they will come up trumps.
29 juni 2026
Omdöme utan inbjudan
Had a great Service from Rachel
Had a great Service from Rachel, she managed to get my claim sorted smoothly and efficiently, highly recommended!
24 juni 2026
Omdöme utan inbjudan
Great customer service
Great customer service. Rachelle was amazing and assisted me all the way through payments.
I highly recommend TMO
26 juni 2026
Omdöme utan inbjudan
Very good start to finish
Very good start to finish. Delt with a guy called Luke when I was a little bit stressed but he handled it brilliantly called me back to confirm my claim had been authorised after saying he would.
Hope I don’t need to use again, but if you do rest assured you will be looked after
Thanks again
25 juni 2026
Omdöme utan inbjudan
Talking to Marie at TMO she explained…
Talking to Marie at TMO she explained what parts had to be repaired and how much it would cost and how much of it would be covered by the warrenty. She was a pleasure to talk to very pleasant and professional. Thank you
25 juni 2026
Omdöme utan inbjudan
Rachel’s outstanding service. Rachel provided outstanding service- I…
Rachel provided outstanding service- I just had to let her know the details of my warranty claim and she did everything else and the whole thing took just 48 hours to do!
23 juni 2026
Omdöme utan inbjudan
Brilliant service from Karen and Timothy
Brilliant service from Timothy who I contacted initially enquiring about the warranty cover, he handles everything very efficiently and was very patient. I dealt with Karen with whom I took the cover out with and she was amazing, really made sure all my questions were answered and was really accommodating when I had to take some time to think about the information and get back to her. I felt she dealt with everything very efficiently and professionally.
24 juni 2026
Omdöme utan inbjudan
Spoke with a lovely gentleman called…
Spoke with a lovely gentleman called James who helped me renew my policy he was very polite and helpful
22 juni 2026
Omdöme utan inbjudan
Karen was absolutely brilliant
Karen was absolutely informative, patient and committed during the on board call. This gave me confidence with TMO product and service. Brilliant!
22 juni 2026
Omdöme utan inbjudan
Luke and Laura going the extra mile!
I spoke to Luke on the phone regarding an issue I had with my car's cooling system. Whilst resolving the issue, he and his colleague Laura went he extra mile in extending my policy cover as some aspects were covered by the manufacturing warranty. Exceptional customer service!
4 juni 2026
Omdöme utan inbjudan
Advisor was polite, helpful, knowledgeable and efficient
Advisor was polite, knowledgeable and able to explain clearly and simply what the policy woukd provide.
19 juni 2026
Omdöme utan inbjudan
I spoke with James,he was very…
I spoke with James,he was very helpful,I get a very good offer,just what I was looking for,great service,fully recommend.
17 juni 2026
Omdöme utan inbjudan
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