The product itself is wonderful and fits so nicely. The amount paid and the shipping was a bit costly. It also didn't help that I found the same thing at Target, made by you, that went on a signific... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I love Tiny Land’s products! They are so well made, so cute, such a great value, and I even enjoy assembling them! It does help to have a power drill, but easy instructions and holes that align. :) We... Se mer
Företaget har svarat
I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Se mer
Företaget har svarat
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Se mer
Företagsinformation
Skrivet av företaget
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Kontaktuppgifter
1370 Omalley Way, 91786, Upland, USA
- customer_care@tinylandus.com
- tinylandus.com
4,4
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 34 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I bought the whole set of kitchenette
I bought the whole set of kitchenette : fridge plus full kitchen. Everything worked great at the beginning. After a few days the fridge’s doors were not closing anymore after. So disappointed and frustrated. My husband tried to fix the issue and nothing works. So the doors stay open. Don’t buy the fridge not worth it.
29 april 2026
Svar från Tiny Land
Dear customer,
We’re very sorry to hear about your experience and understand how frustrating this must be.
This is certainly not the experience we want for our customers. We'd really like the opportunity to look into what happened and help resolve the issue as quickly as possible. Our team will reach out directly to gather a few details and better understand the problem with the refrigerator doors.
We appreciate you bringing this to our attention and hope we can make things right for you.
Best Regards,
Tiny Land
I love these toys
I love these toys! They are so well made. I am very happy with all I have purchased! I scan new things every time I get an email.
27 april 2026
The products are very ascetically made…
The products are very ascetically made but not great quality given the fact that these toys are played with by children. Way too expensive to have cheap labels and packaging. Things need to be laminated or have sturdier packaging. For example, the beef and bacon come in packaging that will not last or be sustained after play. The paper labels don’t even stay stuck together.
27 april 2026
Svar från Tiny Land
Dear customer,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the product did not meet your expectations.
We understand your concern that children’s toys should be able to withstand repeated play, and we appreciate you specifically pointing out the issues with the beef and bacon packaging pieces. Feedback like this is valuable because it helps us better understand where the product experience may fall short of customer expectations.
Our team would like to learn more about your experience and will reach out directly for additional details. We truly appreciate your feedback and the opportunity to improve.
Best Regards,
Tiny Land
Bought the adorable tent with sheer…
Bought the adorable tent with sheer curtains and star lights for my granddaughter and her cousins to play in and the kids spent the whole weekend in the tent! Delivered swiftly, very quick set up and also small enough to easily store. The kids, ages 3 and 6, all loved it!
27 april 2026
I ordered the tiny land mud kitchen for…
I ordered the tiny land mud kitchen for my granddaughter. It is perfect and she loves it. We did have an issue with the sink having a defect cut in it, so it leaked . I emailed with Ivonne in customer service and she was absolutely wonderful and so helpful . With providing her with the information and pictures , she ordered a replacement sink to be shipped out immediately. This was all done less than 8 hours after my original email . Tiny land not only has wonderful products , it has excellent top notch customer service - especially Ivonne !! Thank you - customer for life !!
20 maj 2026
Omdöme utan inbjudan
Very, very cute!
Quick delivery, great price, just as described. My daughter loves the beach tent for her new baby!
24 april 2026
Chris
Chris, in customer service was amazing. I had a question about my order and Chris answered my questions immediately. Thank you. Great company.
18 maj 2026
Omdöme utan inbjudan
Excellent products and quality
22 april 2026
Amazing customer service
Amazing customer service! I reached out to have some pieces I had broken replaced. They were supposed to be shipped in a couple of weeks. Since they didn't have stock of those pieces, they were kind enough to send a whole new train set.
16 maj 2026
Omdöme utan inbjudan
Great product
Great product! Shipped fast and it’s so cute! Our little one loves his new kitchen! We’ve already gotten so much use out of it and it’s so sweet to see his imagination go wild.
20 april 2026
I ordered and did not realize the item…
I ordered and did not realize the item was a preorder. When I inquired about delivery time that was explained to me with a promise to prioritize my order when the item was available or an option to cancel. I chose to maintain my order. To my delight all 4 pieces of my order were delivered within 2 weeks. Ivonne was my customer service representative and she was amazing. Her communication was excellent and I was impressed at how engaged and caring she was. Based on this experience I will definitely order from your company again. Thank you.
12 maj 2026
Omdöme utan inbjudan
Warning: This Company Will Not Compensate for Lost/Stolen Items
To this day, Tiny Land still owes me $71.89 for the Tiny Land Teepee with Mat for Kids that I purchased on for my daughter’s birthday. They shipped the item to my apartment address but I never received the item. I emailed their customer service rep on April 4 asking for a replacement or refund and that individual refused to do either. Instead he/she told me to file a claim for the full amount with the shipping company UPS. I immediately filed a claim with UPS but I have yet to hear back from UPS about that claim. Instead, Tiny Land made me purchase the item a SECOND TIME at an additional $92.64. This time I received the item. The customer service rep at Tiny Land seemed to imply I was lying to him/her and refused to ship a replacement item free of charge. This whole thing seems sketchy and I question whether Tiny Land even shipped the original item or whether they were just trying to make me pay twice for one item (there were no photos taken to confirm it was actually delivered. When my Dad’s cremated remains were shipped to the funeral home, they took photos to confirm the USPS had actually delivered them.) I am a mother of two children and I will not be purchasing any more products from them because they stole $71.89 from me for a product that never arrived at my doorstep.
3 april 2026
Omdöme utan inbjudan
Svar från Tiny Land
Dear customer,
We are truly sorry to hear about your experience and understand how frustrating this situation must have been, especially since the teepee was intended as a birthday gift for your daughter.
After reviewing the order history, we confirmed that the original package was marked as delivered by UPS in 2022, which is why a carrier claim process was initially recommended at that time. However, we understand that this did not provide the experience or support you expected from us.
We never want any customer to feel dismissed or unsupported, and we sincerely apologize if our communication made you feel that way.
Our team will be reaching out to you directly to further review the situation and work toward a fair resolution. We truly appreciate you bringing this matter to our attention.
Best Regards,
Tiny Land
The Teepee was very nice quality and…
The Teepee was very nice quality and the cute lights make it adorable. Loved it for my twin 2yr grandchildren.
14 april 2026
Very helpful customer service!
15 april 2026
Amazing quality and strength in…
Amazing quality and strength in materials. Well designed and thought out to every detail!
30 mars 2026
Dollhouse for my 4 year old grand-daughter
Ordered a dollhouse for our 4 year old grand-daughter. The package arrived on time and in great condition. Instructions for assembly were helpful. The dollhouse is getting lots of imaginative play time! A quality piece that will be handed down.
13 april 2026
Excellent customer service
Excellent customer service. A preorder took longer than expected but they were on it as soon as I reached to them! Thank you!
6 maj 2026
Omdöme utan inbjudan
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