The product itself is wonderful and fits so nicely. The amount paid and the shipping was a bit costly. It also didn't help that I found the same thing at Target, made by you, that went on a signific... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I love Tiny Land’s products! They are so well made, so cute, such a great value, and I even enjoy assembling them! It does help to have a power drill, but easy instructions and holes that align. :) We... Se mer
Företaget har svarat
I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Se mer
Företaget har svarat
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Se mer
Företagsinformation
Skrivet av företaget
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Kontaktuppgifter
1370 Omalley Way, 91786, Upland, USA
- customer_care@tinylandus.com
- tinylandus.com
4,4
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 34 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Top Notch Customer Service
I purchased the ICONIC play kitchen, refrigerator, and play food for my granddaughter’s upcoming 2nd birthday, Everything arrived except the refrigerator, which was a little disappointing at first, but one quick call to customer service completely changed that. I spoke to Anne and she was just wonderful - so kind, understanding, and genuinely helpful. She took care of the problem right away, and I had the refrigerator at my door just two days later! I really appreciated how easy she made everything and how quickly she followed through. It’s not often you get that kind of personal, caring service, and it truly made a difference. I’m so excited to see my granddaughter’s face when she sees her kitchen on her birthday
4 september 2026
Omdöme utan inbjudan
Disappointed by customer service...
I’m really disappointed with the customer service I received from Tiny Land. I’m a first-time customer, and I was buying climbing blocks for my 8-month-old (my first baby). I got a coupon by email for a first purchase, but it wouldn’t work when I tried to use it.
When I contacted customer service, they kept telling me I wasn’t a first-time customer because other people with my same name had purchased from them before. My name is somewhat common, but I explained several times that I had never ordered from Tiny Land. The other customers they were referring to lived in different states and had different email addresses, so they were obviously not me. They also shared screenshots of the customers' addresses with me, which feels like a violation of privacy.
They eventually agreed to refund me 15% after I bought the climbing blocks, which matched the coupon. But they never apologized for repeatedly accusing me of not telling the truth or for confusing me with completely different customers.
The climbing blocks are fine, but they arrived in a nearly-broken box. I simply expect better customer service and basic account verification from a company that I was really eager to try.
16 augusti 2026
Svar från Tiny Land
Dear customer,
Thank you for taking the time to share your detailed feedback. We’re sorry that your first experience with Tiny Land was frustrating, especially as a first-time customer who was excited to purchase our climbing blocks for your baby.
After reviewing the case, we acknowledge that our initial account verification was not handled correctly. We should have relied on the customer’s email and other appropriate account information rather than using a name alone to determine whether an order had been placed previously. We also understand your concern regarding the information shared during the conversation, and we take customer privacy seriously.
We’re glad that our team was ultimately able to clarify the situation and provide the 15% refund corresponding to the first-purchase offer. However, we recognize that the experience along the way could have been handled much better, and we’re sorry that we did not give you the level of service you expected.
We’ll be sharing your case with our customer service team as a learning opportunity, particularly around account verification, privacy, and how we communicate when there is uncertainty about a customer’s information. We also appreciate you mentioning the condition of the shipping box, and we’re sorry your order arrived that way.
Thank you again for giving Tiny Land a chance and for helping us identify areas where we can do better.
Best Regards,
Tiny Land Team
TeePee
Yes everything was great. Love the TeePee. My granddaughter is gonna love it too.
17 augusti 2026
Thoughtful toys
Tents and play furniture are sturdy! The wooden toys are great size and safe to play for 1 year old
17 augusti 2026
Great customer service. Anne is the best!!
My email was promptly looked at and I received an answer to my question sooner than I anticipated. Your company and customer service goes above and beyond my expectations. I will definitely recommend your company to my family and friends. You have gotten another loyal customer. My customer service person was Anne and she was wonderful!
9 september 2026
Omdöme utan inbjudan
Great Customer Service
Anne was my customer service representative and truly made the process so easy for me to receive a replacement part for my TinyLand kitchen.
9 september 2026
Omdöme utan inbjudan
Very quick delivery
Very quick delivery. Beautifully made. Easy to assemble. Our granddaughter loves her tent!
14 augusti 2026
Svar från Tiny Land
Hi there,
Thank you so much for your wonderful review!
We’re delighted to hear that your tent arrived quickly and that you’re pleased with its quality.
Best of all, we’re so happy to know that your granddaughter loves her tent. We hope it brings her many happy moments of imaginative play!
Best Regards,
Tiny Land Team
The package arrived on time and was set…
The package arrived on time and was set up easily. The structure has nice colors and a smooth surface fo climb on. My one year old grandson enjoys the challenge of climbing!
14 augusti 2026
Svar från Tiny Land
Hi there,
Thank you so much for sharing your experience with us!
We’re delighted to hear that the package arrived on time, and you’re pleased with the colorful design and smooth surface.
Best of all, it’s wonderful to know that your one-year-old grandson is enjoying the challenge of climbing and exploring!
Best Regards,
Tiny Land Team
Nice tent
Not exactly like the pictures and quality feels cheap, but my niece loved her tent.
12 augusti 2026
High quality product
High quality product! Easy to assemble with clear directions. Communications were outstanding
13 augusti 2026
Svar från Tiny Land
Hi Kathleen,
Thank you so much for your review!
We’re delighted to hear that you’re pleased with the quality of the product. We also truly appreciate your kind words about our communication.
It means a great deal to know that you had such a positive experience with Tiny Land.
Best Regards,
Tiny Land Team
The play kitchen is amazing
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it!
The box arrived from the carrier open (the carrier's fault since they first delivered it to someone else), and when I messaged Tiny Land about this, they were extremely and immediately helpful.
13 augusti 2026
Very good quality shipped well…
Very good quality shipped well packaged… Better than expected!
12 augusti 2026
Great products
Great products, at a reasonable price, and the customer service to match.
10 augusti 2026
Customer service was fast and easy
Customer service was fast and easy! Elaine made sure that I received the discount on the order that I had just placed. She was responsive and helpful! I am looking forward to receiving the gift for my grandson.
1 september 2026
Omdöme utan inbjudan
The playhouse I purchased was so…
The playhouse I purchased was so difficult to put together! Holes did not line up. Screws did not fit in tight. My grandaughter lifted a piece and it came right off screws and all . I have a joypop kitchen and fridge for Christmas . Considering returning them .
5 augusti 2026
Excellent quality
Excellent quality! Great ordering and shipping experience! I love that I am buying American products for my grandchildren! They love your products!
6 augusti 2026
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