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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everything worked smoothly. Ticket was received within 20min. Despite excessive charges for credit card payment, it was still very substantially cheaper than buying directly from the airline. I just h... Se mer
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I accidentally booked tickets for the wrong month. Changing them to the correct dates would have cost more than buying new tickets, so I ended up purchasing new ones instead. I understand your tick... Se mer
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I was having trouble completing my Ryanair verification and couldn’t find a solution after trying with several agents. Then I spoke with Savina Safiulova, who helped me perfectly.she was patient, frie... Se mer
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Företagsinformation
Skrivet av företaget
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Kontaktuppgifter
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Österrike
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3,3
Medel
196 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Time consuming process .
3 april 2026
Svar från Tickets.lt
Dear Bronius Jazbutis,
We would like to inform you that your ticket was issued within 20 minutes, and we have not received any prior inquiries or complaints from your side regarding this booking.
To better understand your concern and properly review the situation, we would appreciate it if you could provide more detailed information about the issue you experienced. This will allow us to carefully investigate the case and identify any areas where our service may be improved.
Your feedback is very important to us, as it helps us continuously enhance the quality of our services and ensure a better experience for our customers in the future.
We look forward to your clarification.
Neapsigaukite, scamas!
Nepirkite jokių bilietų iš tickets.lt - liksite ir be pinigų ir be bilietų. Pirkome bilietus, gavome laišką, kad patvirtinimas bus gautas per kažkur parą, tačiau jokio atsakymo negavome. Pinigus nuskaitė ir dieną prieš skrydį teko pirktis kitus bilietus. Klientų aptarnavimas taip ir neatrašė į nei vieną siųstą laišką. Paslauga naudojausi pirmą kartą, keista, kad tiek daug gerų atsiliepimų, nes mano atveju visiškai jokių atsakymų ar paslaugos nebuvo gauta.
21 mars 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Gerbiama Ieva,
Labai apgailestaujame, kad susidarė tokia situacija ir Jūsų patirtis neatitiko lūkesčių.
Norime patikslinti, kad Jūsų bilietai buvo sėkmingai išrašyti ir galiojantys. Tačiau, kaip jau aptarėme susirašinėjimo metu, užsakyme buvo nurodytas некorektiškas el. pašto adresas, dėl ko negalėjome laiku perduoti Jums patvirtinimo ir visos reikalingos informacijos.
Dar kartą atsiprašome už sukeltus nepatogumus ir dėkojame, kad susisiekėte su mumis – tai leido išsiaiškinti situaciją.
Bilietų pirkimas buvo greitas
Bilietų pirkimas buvo greitas, aiški informacija. Bilietus atsiuntė operatyviai. Viskas puiku!
11 april 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Laba diena, Jole,
nuoširdžiai dėkojame už Jūsų atsiliepimą.
Labai džiaugiamės, kad bilietų pirkimo procesas Jums buvo greitas ir aiškus, o bilietus gavote operatyviai. Mums labai svarbu žinoti, kad likote patenkinta mūsų paslaugomis.
Ačiū, kad pasirinkote mus. Visada mielai padėsime Jums ir ateityje.
Predatory practices
I accidentally booked tickets for the wrong month. Changing them to the correct dates would have cost more than buying new tickets, so I ended up purchasing new ones instead.
I understand your ticket change policies, but in cases of clear mistakes like this, I believe support should be more accommodating - either allowing the change free of charge or applying only a small administrative fee.
2 april 2026
Svar från Tickets.lt
Dear Vaiva,
Thank you for your feedback and for sharing your experience with us.
We would like to clarify that the amount charged for changes to travel dates or route is calculated strictly in accordance with the airline’s fare rules. Unfortunately, we are not able to depart from these rules, as we are required to process such requests only under the conditions established by the airline for the specific fare purchased.
At the same time, we would like to note that we provide customers with the possibility to review the fare rules before completing payment, so that they can understand in advance what conditions will apply in case changes or unforeseen circumstances arise.
We understand your point of view and are sorry that, in your case, the available conditions were not more flexible. We appreciate you taking the time to share this with us.
Avoid - they are scamming customers
I had a very frustrating experience with tickets.lt and would strongly advise others to avoid using their service.
We originally ordered flights for 19/04, but were incorrectly issued tickets for 19/07. When we queried this, another member of their team then told us our flight was actually booked for 19/09 — completely different again. The lack of consistency and clarity between their own staff was shocking and caused a lot of unnecessary stress.
When we requested that the booking be corrected to the date we actually selected, responses were slow and unhelpful. To make matters worse, they then tried to charge us an “admin fee” to fix what was clearly their own mistake.
Overall, the customer service was poor, communication was confusing, and accountability was non-existent. I would not trust this company with something as important as travel plans.
Avoid at all costs.
7 april 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Dear Nick Walker,
Thank you for your feedback.
We understand how important this situation is for you, and we carefully reviewed the case once again. Our technical department checked the booking process step by step, and no error was identified on our side.
We have also sent a confirmation to the purchaser’s email address from our technical department showing that the tickets were selected for July 19.
In addition, we can see in the system that a request for a date/route change was submitted for the booking. However, the invoice for the requested changes was not paid within the required time limit, and for this reason the request was closed automatically.
If changes are still required, a new request can be submitted and it will be reviewed as quickly as possible. If a refund is preferred, a corresponding refund request may also be submitted through the personal account on our website so that the applicable refund conditions can be checked.
I encountered serious issues while…
I encountered serious issues while trying to add extra baggage to my booking. The links provided in the confirmation email did not work – they simply redirected me to the main homepage instead of the booking management section.
I tried calling the support center and selected the option to speak in Russian. However, instead of connecting me with a consultant, I was redirected to an online chat. Unfortunately, I couldn't find any chat window on the tickets.lt website – either it doesn't exist or it's extremely well hidden.
I'm very disappointed with the customer service. A simple task like adding baggage turned into a frustrating waste of time.
3 april 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Dear Customer,
To identify your reservation and check the situation in detail, please provide your booking number or the purchaser’s email address used for the reservation.
Once we receive this information, we will review your case carefully and do our best to assist you.
Fast and easy.
27 mars 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Dear Indrė Kenga,
Thank you very much for your feedback.
We are glad to hear that your experience was fast and easy. Making the booking process simple and convenient for our customers is always very important to us.
We truly appreciate your trust and your kind review.
Viskas labai sklandžiai ir kokybiškai
Viskas labai sklandžiai ir kokybiškai, puikus aptarnavimas. Naudojimosi paslaugomis ne pirmą kartą.
1 mars 2026
Svar från Tickets.lt
Gerbiama ponia Rasa Rimkuviene,
Nuoširdžiai dėkojame Jums už malonų atsiliepimą ir už tai, kad mūsų paslaugomis naudojatės ne pirmą kartą.
Mums labai malonu žinoti, kad Jūsų patirtis buvo sklandi, kokybiška ir kad likote patenkinta mūsų aptarnavimu. Labai vertiname Jūsų pasitikėjimą ir lojalumą mūsų įmonei.
Lauksime galimybės padėti Jums ir ateityje.
Įsigijau lankstų bilietą ir teko keisti…
Įsigijau lankstų bilietą ir teko keisti datą. Bilietą pakeitė tik sumokėjus per du kartus apie 80 e. Bet svarbu, kad bilietas buvo pakeistas. Ačiū.
11 mars 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Gerbiama ponia Viktorija Simonavičienė,
dėkojame už jūsų atsiliepimą.
Džiaugiamės, kad, nepaisant papildomų išlaidų keičiant datą, jūsų bilietą pavyko sėkmingai pakeisti. Vertiname jūsų supratingumą ir džiaugiamės, kad galėjome padėti išspręsti situaciją.
Ačiū, kad pasirinkote mūsų paslaugas.
Hard to contact
Hard to contact. You have to want on the phone call for minutes. Even After 20 min Nobody answered. Lack of information in app. Assistant doesn't trained to explain professionally.
3 mars 2026
Svar från Tickets.lt
Dear Customer,
Thank you for sharing your feedback with us. We are sincerely sorry to hear that your experience was affected by difficulties in reaching our support team and by the level of communication you received.
We understand how frustrating it can be to spend a long time waiting on the phone, especially when you need prompt and clear assistance. We also regret that the information available in the app and the communication provided did not meet your expectations.
At the same time, as we can see, you were able to receive information from our specialists promptly by email. We are glad that this communication channel helped provide you with the necessary updates. Regarding the other communication channels you mentioned, we will review them carefully and work on improving both availability and the quality of support provided.
Your feedback is very important to us, as it helps us identify areas where we need to improve our service and communication standards.
Everything worked smoothly
Everything worked smoothly. Ticket was received within 20min. Despite excessive charges for credit card payment, it was still very substantially cheaper than buying directly from the airline. I just hope that the tix will be valid when there'll time to travel :)
5 mars 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Dear Martynas,
Thank you for your feedback.
We are glad to know that the booking process went smoothly for you and that your ticket was issued promptly. It is also good to hear that you found the offer competitive compared to booking directly with the airline.
We appreciate your trust and hope your upcoming trip goes smoothly as well.
Flight cancelled, refund denied — had to win a chargeback to get my money back
I purchased a return trip through Tickets.lt in a single transaction. When the outbound flight was cancelled by the airline, I requested a full refund for the disrupted trip — only to be told my round-trip consisted of two separate, unrelated bookings, so they wouldn't refund the second half of it. (Worth noting: they issue two different PNRs under a single booking, so be aware of that when you purchase).
Clever trick — but it doesn't hold up under EU passenger rights regulations, which clearly protect the full journey when the outbound flight is cancelled. I tried to resolve this via their support, asking them to explain their reasoning in denying my request. Instead, I got 3 months of excuses and blatant disregard for the law. Eventually I ran out of patience and filed a Visa Chargeback with my bank — which I won, obviously, since if your company operates in the EU, it must follow EU laws.
If they are stalling you the same way they stalled me — don't waste your time. Be aware that Visa/Mastercard chargebacks have strict time limits, and their delays may cause you to miss that window. Don't accept half-measures, don't fall for their time-wasting tactics, and make sure you know your rights as a passenger.
I would not recommend using this service and will not be booking through them again.
25 februari 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Dear Customer,
To locate your case and review the communication and refund decision in detail, please share your booking number or the purchaser’s email address used for the reservation. Once we have these details, we will check the status of both segments, the airline cancellation records, and the refund/chargeback history, and we will provide you with a clear explanation.
They are scaming customers
They are scaming customers. It is written a possibility to change a date. But for real they will issue a new tickets for the price that are higher than to buy directly from airlines. Because they are charging service fees and changing fees, But the tickets are not changed, But issued a new one. If you will leave unused tickets from tickets.lt and go for a new one from airlines ir would be cheaper. They can't scam like this. They have to write that is not a changed a date is only new tickets without possibility to get a refund for the old ones.
3 mars 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Dear Ms. Grabliauskienė,
Thank you for your review. We are sorry to hear that your experience led to this impression, and we would like to clarify how flight date changes work.
A “date change” is not always a simple edit to the original ticket. Depending on the airline’s fare rules and the availability at the time of the request, the change may require reissuing the ticket. In such cases, the total cost is calculated based on the airline’s current fare for the new date and any applicable airline change conditions. This can result in a higher amount than the original purchase price, especially close to departure or when lower fare classes are no longer available.
In your case, when you submitted the change request, we calculated the change according to the available airline fares and issued an additional payment request for your booking. You reviewed the amount, confirmed it, and completed the payment. This means the change was processed only after your explicit agreement with the stated cost. On our side, the change was completed and an updated itinerary receipt was issued to you.
Regarding a refund of the original ticket amount: in this scenario it is not possible to refund the “old” ticket separately, because the additional payment represents the fare difference and conditions required by the airline to complete the change. However, if you would like, you may still submit a refund request, and it will be reviewed strictly according to the original ticket’s fare rules.
We understand how confusing this can be, and we regret that it did not meet your expectations. If the change has been successfully completed and your updated itinerary is correct, we would appreciate it if you could consider updating your review to reflect the outcome.
I used their services once
I used their services once. But NEVER again!
I bought tickets 48 hours before the flight. The money was charged, but it has not been refunded yet (even though I received an email saying that the purchase was not completed).
The second time, I bought the tickets again and received an email confirming that the payment was received, but I did not get the tickets. With only 12 hours left before the flight, customer support is suggesting that I wait a little longer until they “issue the tickets.”
So I don’t know whether I will fly or not.
If you enjoy taking risks in life, this company is perfect for you!
1 mars 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Dear Gediminas Pocius,
Thank you for sharing your experience. We are truly sorry for the stress and uncertainty this situation caused, especially so close to your departure.
Unfortunately, at the moment we attempted to issue your tickets, we did not receive confirmation from the airline that seats were still available for the selected flight. In such cases, we are unable to finalize ticket issuance, and for this reason your booking had to be cancelled.
Regarding the payment: the funds were not captured by us. They were only temporarily blocked by your bank to verify your card’s availability and payment capability. As soon as it became clear that we could not issue the tickets, we released (unblocked) the amount on the same day. In most cases, the funds should already be visible on your account, but the exact timing depends on your bank’s processing rules.
If you still do not see the amount returned, we kindly recommend contacting your bank’s support team to confirm the status of the transaction. We have also emailed you a supporting document that you can provide to the bank so they can locate the transaction and advise you faster.
We sincerely apologize again for the inconvenience. If your issue is now resolved and the funds have been released back to your account, we would greatly appreciate it if you could update your review and rating accordingly. This helps other customers understand the final outcome and is very important to us.
Kate Miller always helps very quickly…
Kate Miller always helps very quickly and quality! 5 ⭐ for her! 🫶🏻
9 februari 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Dear Elmina Brazauskaitė,
Thank you so much for your kind words! We’re really glad to hear that Kate Miller helped you quickly and provided high-quality support. We’ll be sure to pass your feedback on to her — it will mean a lot. 🫶🏻
Praradau daug papildomų pinigų
Praradau daug papildomų pinigų, du mėnesius man gadino sveikatą, ne dėl mano kaltės, o avialinijoms pakeitus skrydį agentūra iš manęs atėmė išpirktas sėdimas vietas, pinigų negrąžino. Jeigu agentūra nesugeba susidoroti su tokia atrodo paprasta situacija, kaip skrydžio pakeitimas tai negali tokio verslo vykfyti
2 januari 2026
Svar från Tickets.lt
Gerb. Danute Stakeniene,
Ačiū, kad pasidalijote savo patirtimi.
Dėl jūsų apmokėtų sėdimų vietų: jūs buvote iš anksto informuota, kad apmokėtos vietos nebus perkeltos į naujus skrydžius ir kad pinigai už jas nebus grąžinami. Ši informacija jums buvo pakartota kelis kartus.
Nepaisant to, jūs patvirtinote skrydžių pakeitimus ir atlikote mokėjimą, taip sutikdama su nurodytomis sąlygomis. Iš mūsų pusės pakeitimai buvo tinkamai apdoroti ir įvykdyti. Deja, už sėdimas vietas ir kitas papildomas paslaugas, kurios jau buvo išrašytos ankstesniame rezervavime, grąžinimai paprastai nėra taikomi pagal taikomas taisykles.
Please don't buy this plane ticket
Please don't buy this plane ticket. I had trouble checking in. I had to go to the ticket office 2 hours early to avoid fines, but it told me it was a different email address, and I had to pay the fine. Never again will I find this unreliable site.
13 januari 2026
Omdöme utan inbjudan
Svar från Tickets.lt
Dear Gianluca Musso,
Thank you for your feedback. We are truly sorry to hear about the difficulties you faced during check-in and the inconvenience this caused at the airport. We understand how stressful it is to arrive early to avoid issues and still end up paying a fee — this is not the experience we want for our customers.
To investigate this properly and check the details linked to your reservation (including the email address shown during check-in), please share your booking number or the purchaser’s email address used for the order. Once we have it, we will review the case and come back to you with a clear explanation and next steps.
I wanted to add luggage immediately
I wanted to add luggage immediately, but it didn't allow it, it showed up during check-in, which is not convenient.
3 januari 2026
Svar från Tickets.lt
Dear Renata Tamosiunaite,
Thank you for your review and for rating us 4 out of 5. We truly appreciate you taking the time to share what didn’t work smoothly.
We are sorry that you couldn’t add luggage immediately after booking and that the option appeared only later during check-in. We understand how inconvenient this is — most travelers prefer to finalize all extras upfront to avoid last-minute steps and uncertainty.
In many cases, baggage availability and timing depend on the airline’s rules and how/when they release ancillary services for a specific fare and booking. That said, we agree that the process should be as clear and seamless as possible. Your feedback has been forwarded to our team so we can review how baggage options are displayed and whether we can make this clearer earlier in the booking flow.
Thank you again for choosing our service. We hope your next booking will be fully smooth and deserve the full 5 stars.
Svar från Tickets.lt
Dear Linas,
Thank you for your positive feedback. We are glad to hear that you found our service fast, simple, and easy to use.
We truly appreciate your support and look forward to assisting you again in the future.
Very good experience
Very good I booked ticket 3 time by tickets.lt , it’s been very good experience
27 november 2025
Svar från Tickets.lt
Dear Ramesh Gurung,
Thank you sincerely for your kind feedback!
We’re delighted to hear that you have booked with Tickets.lt several times and that each experience has been positive for you.
Your trust truly means a lot to us.
We look forward to assisting you again with your future travel plans!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Läs mer om andra typer av omdömen.
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