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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I hadn't realised that the funeral directors we asked them to deliver to only opened between 10-4 and Derrick was so understanding when i emailed him after they tried to deliver and then subsequently... Se mer

Betygsatt 5 av 5 stjärnor

Everything went smoothly from ordering right through to delivery, with clear communication throughout. The coffin matched the description perfectly, and we were very happy with it. We’d definitely rec... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Willow were absolutely fabulous about completing my shortnoce order for a 5' 8 cardboard coffin which my late wife's sisters and nieces could paint beautifully. It was an amazing 3 day turn- around ov... Se mer

Betygsatt 5 av 5 stjärnor

Ordered a cerise banana casket & I couldn’t be happier with my choice. It looks lovely, matches the image on the website & seems to be very well made. The engraved nameplate was the finishing touch. D... Se mer

Företagsinformation

  1. Leverantör av kistor
  2. Kistor

Skrivet av företaget

ThinkWillow.com is committed to reducing the carbon footprint, cost and waste in the funeral industry. All of the coffins available on the site are made from sustainably-sourced materials such as bamboo, willow, and recycled cardboard. These materials are biodegradable and free from harmful chemicals, providing a natural and environmentally-friendly burial option. Founder Derrick Grant’s passion for design and conservation led him to launch an online store that offers sustainable and affordable coffin options. “I wanted to offer people a more sustainable option that doesn’t break the bank,” Grant explained. “Sustainability shouldn’t be a luxury – everyone should have access to environmentally-friendly burial options.”


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

216 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Thank you

I would sincerely like to thank Debbie and her staff for the very professional service they gave my husband James Carbino. I have never ever seen this sort of service from anyone. They treated us with compassion from start to end. A BIG thank you Debbie. I also want to thank Tracy and brenda at willow at burnt ash. They also were very kind and so helpful. Best wishes to all from Sandra & family

14 november 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, super quick delivery and a beautiful coffin - made a totally sad day just a little bit beautiful. Our darling Mother was safe in and eco friendly casket wrapped in beautiful flowers. Thank you to a Willow for an effortless process and a wonderful experience.

12 oktober 2020
Betygsatt 5 av 5 stjärnor

Very fast service

Very fast service. Did exactly what they promised. Produce exactly as seen & described on web site. It was a relief at a sad time.

6 oktober 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

For the most part a good service

For the most part a good service, but the website stated that the coffin size would automatically be checked with the funeral director before dispatch. I was in the funeral home when the delivery was checked but no check on size until director asked. I had ordered a random size since I didn’t know what we needed, that would have arrived without the intervention of my director, leaving me with a problem at a time I needed none, burying your wife is stressful enough.

7 september 2020
Omdöme utan inbjudan
Logotyp för Willow

Svar från Willow

Hi John,
Thank you for the feedback. 

We pride ourselves on having a transparent and empathetic service and as such have approached this matter very seriously.

As part of our standard procedure, we always call Funeral Directors to check the size and delivery details of each and every order.

In this case, we have evidence that shows two calls we made to confirm your order with your Funeral Director.

We would also like to highlight that there was never the potential for the order to have arrived without us confirming all the details with your Funeral Director first.

9:31 am 11th of August   - Telephone recording
A voice recording confirms our attempt to verify the sizing of the coffin. Your Funeral Director didn't have sizing information to hand and agreed to inform us of the correct sizing within 10-15mins.

10.04 am 11th of August  - Telephone recording
After waiting 30 minutes for your Funeral Director call we became concerned and we took the responsibility to call your Funeral Director a second time to make sure your order was delivered in prompt timing. Once the details were confirmed the order was proceeded.

10:35 am 11 August  - Email sent
We confirmed the processing of your order via email alongside the fact that we had contacted your Funeral Director to confirm the details of the order. Our email records show that confirmation was sent at least a day before any delivery made.

I understand that it may be of little condolence to know of the effort we made to make certain your order was correct.  But we do have the records and evidence to demonstrate that this is the case and are happy to share this information with you or your Funeral Director, please contact sales@thinkwillow.com and we'll be happy to help.

Best Regards
Derrick 

Betygsatt 5 av 5 stjärnor

Brilliant service and the coffin was…

Brilliant service and the coffin was exactly as we had hoped. Very thoughtful communication at a difficult time. Really appreciate the service from this company.

26 augusti 2020
Omdöme utan inbjudan
Logotyp för Willow

Svar från Willow

Hi Derrick founder of Willow here,
This review means a lot to me and the team Tamsin.

I'm very proud to be building a business that puts people first, we really try to live by our principles on every phone call and every outgoing piece of communication.

Willow is a small independent team that relies on reviews to help us to understand if we're going in the right direction and motivate us to keep innovating in an untransparency industry.

We're making more tools to help lower funeral costs and help people plan for their end of life but only with your support can we change this industry for the better.

Thank you for taking the time to write your thoughts and for choosing Willow.

Best wishes
Derrick

Betygsatt 5 av 5 stjärnor

Excellent

Excellent. We referred to it as my husband's 'willow bed', so lined it with a sheep skin rug and rested his head on a feather pillow.

31 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ordered a Willow coffin

Ordered a Willow coffin, very prompt and efficient delivery. Think Willow kept in touch with myself and the funeral directors through out the process. I was very impressed.

12 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Much appreciated

I would like to commend Willow for the casket provided for my mother- Jennie S, I did look at several companies and contacted Willow with a query and my mind was put at rest. The willow casket was perfect for my mother and it attracted many compliments on the day of her funeral.
I will pass your details onto others in the future.
Thank you

17 juni 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very pleased with our purchase

The willow/wicker coffin was delivered quickly to the funeral directors. It looked lovely in the hearse with the flowers on top and lifted our hearts. We were very pleased and would highly recommend your company. No fuss, no hassle.

9 juni 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The willow coffin was pretty and…

The willow coffin was pretty and beautifully made. I’m sure my mother would have been pleased.
The customer service was excellent and I would highly recommend this company.

21 april 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy website and although a difficult…

Easy website and although a difficult purchase, it was handled well with the company and the casket was delivered to the funeral directors a few days later. Excellent service and I can recommend them.

15 april 2020
Omdöme utan inbjudan
Logotyp för Willow

Svar från Willow

Thank you for leaving a review Susan. We're really pleased that we met your expectations.

Betygsatt 3 av 5 stjärnor

Wasn't told that we needed runners when…

Wasn't told that we needed runners when we bought the coffin and couldn't use it in the crematorium Thankfully we had a wooden coffin included in our funeral plan so could only use the lid.

2 mars 2020
Omdöme utan inbjudan
Logotyp för Willow

Svar från Willow

Hi Joanna, thank you for your review and sorry to hear about this situation.

Runners shouldn't be necessary to cremate our coffins as they are strong enough to place directly onto crematorium rollers.

Some crematoriums aren't used to handling cardboard coffins and assume they won't be of the right quality to handle bodyweight. However, we've always been happy to provide Funeral Furnishing Manufacturer's Association (FFMA) certification and video evidence to prove our cardboard coffins are suitable for cremation.

I gave your crematorium a call today and they stated that they never saw the coffin and were not part of the decision to mark the product as unfit for cremation.

The manager of the crematorium explained that the Funeral Director made this decision alone and shared the criteria for acceptable coffins which we're very happy our products meet.

If you could share the details of your Funeral Director we'll pursue this matter further.

Betygsatt 5 av 5 stjärnor

Great service at a difficult time.

Think Willow provided our family with a beautiful bamboo casket for my father. Like many families our budget was limited and ordering direct really helped us at a difficult and emotional time. The casket was delivered to the funeral director very promptly and we were informed by email to put our minds at rest. I work as a florist and see many different types of natural caskets when decorating them with flowers, this one was lovely quality and perfect for the natural burial site where my father was laid to rest.

15 februari 2020
Omdöme utan inbjudan

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