Overall it was very good experience from ordering to getting it delivered. Fast delivery of the watch. Just bit slow on replying to WhatsApp/messenger enquiries but i got them on email listed. But at... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Watch arrived quickly, unfortunately the photos on the website have been edited to make the green of the dial more prominent than it actually is. Had the photos been more realistic and showed the tru... Se mer
Företaget har svarat
HIGHLY recommend buying from this store. We found the perfect watch for my partners 30th birthday but it was very expensive. After having a bit of a look around online, we came across The Watches Men... Se mer
I am extremely elated with my Diesel Watch purchase. TWM is an Authentic, Genuine and Reliable online retailer. TWM partners with DHL providing an express tracking service which was astoundingly quick... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Watches Men is a trusted online watch store offering quality timepieces at honest prices. We serve customers across New Zealand, Australia, and worldwide, providing a curated range of watches from globally recognized brands for shoppers who want style, durability, and craftsmanship without inflated retail markups. Our mission is simple: make great watches accessible to everyone. Whether you're shopping for an everyday timepiece, a statement accessory, or the perfect gift, our collection is designed to suit every personality and budget. With warehouses in Auckland and four other international locations, we offer fast, reliable shipping wherever you are, backed by careful sourcing and strict quality control across our entire inventory. Customer satisfaction drives everything we do. From checkout to delivery, our team focuses on a smooth, transparent shopping experience, supported by responsive customer service, clear policies, and fast shipping timelines. Buying watches online requires trust, and we take that seriously. We prioritize honest communication, fair resolutions, and genuine care for every customer, which is why so many shoppers return to us and recommend us to friends and family. At The Watches Men, we're more than an online watch shop. We're building lasting relationships with watch lovers worldwide who value great timekeeping and great service.
Kontaktuppgifter
3 Mount Street, Auckland Central, 1010, Auckland, Nya Zeeland
- info@thewatchesmen.co.nz
- thewatchesmen.co.nz
4,2
Bra
124 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I liked the presentation and the price…
I liked the presentation and the price . One complemented the other\
10 oktober 2023
The watch was faulty
The watch was faulty. It took them months to respond. And they wouldn’t take the watch back without the box. Terrible company. Do not buy from them.
8 september 2023
Svar från The Watches Men
Hi Melissa,
Thank you for bringing your concerns to our attention. We understand your frustration with the watch you purchased in September 2023, and we apologize for any inconvenience you've faced.
Upon receiving your inquiry in November 2023 about a mechanism problem with the watch, we promptly advised you to return the item for further assessment and resolution. Despite providing the return address to facilitate the process, we have not received any response or confirmation of the return shipment.
We value your satisfaction and are committed to resolving issues promptly. Unfortunately, without the necessary information or confirmation of the return, we are unable to proceed with the resolution process.
If you still wish to address the problem with the watch, please provide us with the tracking information or confirmation of the return shipment. Regrettably, we won't be able to offer any further assistance or resolution without this information.
We appreciate your understanding and hope to hear from you soon to conclude this matter.
5 Star Service and Style
The selection of watches is amazing. My husband needs a big bold watch and the Diesel ones did not disappoint. I don’t think he’s had a day when someone hasn’t commented on his watch.
Customer service amazing as well. The battery went flat not long after received and they offered to reimburse us the cost. Was cheap enough to replace but very good service to offer. Wouldn’t hesitate to buy from them again especially if you want a watch that gets noticed.
11 augusti 2023
Svar från The Watches Men
Hi Cindy!
Thanks a bunch for sharing your fantastic experience with our watch selection!
We're thrilled to hear that your husband is enjoying his Diesel watch and getting compliments left and right.
We're sorry about the hiccup with the battery, but we're really happy our customer service team could swoop in and help out quickly. Your satisfaction is our top priority, and we appreciate your understanding.
We look forward to serving you again in the future, and if there's anything else we can assist you with, please feel free to reach out.
Regards,
Eric
Customer Support
Customer service ghosted me
Bought a watch as a 21st gift for a friend. They firstly thought the transaction was fraudulent, so I had to email them a copy of the statement, then they told me that they would be unable to fulfil the order, and they had the audacity to only offer me store credit or to exchange the item, and not even offer a refund.
To add insult to injury, I emailed them back regarding this demanding a refund and they’ve just ghosted me.
Poor customer service, won’t be buying from here again.
30 januari 2024
Omdöme utan inbjudan
Svar från The Watches Men
Hi James!
Thank you for taking the time to leave us a feedback about your experience with us.
We would like to take this opportunity to respond to the points you have raised as we believe we have given you more than sufficient options in order to satisfy your expectations.
1.) The option of a store credit was offered to you should you consider to ship your order even with issues/defect on the watch's strap noting that on the description of the item on our website, all the relevant information (including defects) are mentioned. This is an option you may or may not accept.
2.) The option of a refund, on the other hand, was also an option offered to you that you may or may not want to accept as we wanted to make sure that you are not locked in to only one option should your experience prove to be dissatisfying.
3.) A Fraud Check is critical to ensure online safety for our customers prior to the shipment of your order. We hope you value this approach as online safety is a priority we cannot disregard.
4.) Due to the high volume of emails we receive, we believe that a delay in response is not ghosting. We always ensure that we respond to every email we receive be it a suggestion, an inquiry, a request, or a complaint. Had there been no "customer service" from our side at all, we would not have reached out to you to offer a store credit or a refund. Furthermore, we have also offered you the option to change your order but, it seems that none of the options we have given you was to your liking.
At this point, we believe we have provided you with more than enough options to consider in order to meet your expectations.
Thank you!
Everything from the purchase to the…
Everything from the purchase to the delivery was good. I've brought 2 watches off here now one in July & another in November. Thank you
14 juli 2023
Room for improvement
The box my latest watch came in was damaged, last one I purchased was faulty so haven’t had a great experience so I think a 3 is more than fair.
On a positive the faulty watch was replaced and that watch was fine.
14 juli 2023
Very good product thanks
24 juni 2023
Poor Customer service.
Honestly they allowed me to place my order then emailed me 4 days later that the order was unavailable and heard no response from the company on refunds. Watches looked good so can't rate on that but currently the services from their company are far satisfactory. Would not recommend from this experience.
13 december 2023
Omdöme utan inbjudan
Brilliant company to deal with
Easy to use their website good selection at good pricing ! Hopefully they won’t change the pricing structure as I would love to order more of their products.
Came to us in New Zealand without any issues
4 april 2023
Prompt delivery and quick service
30 mars 2023
What made my experience great is the…
What made my experience great is the customer service that I have been receiving from Eric. Very prompt replies with positive energy. To me, this is more important than the product itself :)
2 juli 2023
Lovely watches
Lovely watches, will come back to order more. Satisfied customer.
Thank you.
21 juni 2023
Got my watch in less than a week from…
Got my watch in less than a week from day of purchase. I am 100% satisfied with the order and will order more in the future 👍🏼
13 juni 2023
Ordered a watch 6 days ago
Ordered a watch to the UK 6 days ago. Did receive confirmation email, then a few days ago received an email 'thank you for joining the family, while you're waiting for your order to arrive..' which to me would indicate that it has been shipped, but have not received a tracking nr or an email from DHL?
Have been trying to contact them too - emails, IMs and phone calls.. while they state on their website availability is 24/7, in reality it is 0 because they never get back to you.
When you try calling them, the line states that the phone nr has incoming call restrictions and hangs up.
I am absolutely devastated and frustrated.
Save your energy, time and money by avoiding this company, it is an absolute scam - do not understand how people here on Trustpilot are giving 5 star and positive review - which was one of the pro-s for me to go ahead with ordering by the way!
Would very much appreciate if the company got back to me but I doubt they will!
4 juli 2023
Omdöme utan inbjudan
Svar från The Watches Men
Hi Fanny, we apologize for any inconvenience you've experienced. We'd like to inform you that your order has already been shipped, and you should receive it within the estimated delivery time of 3 - 5 days. We understand your concerns about communication and will investigate the issue to improve our support system. Thank you for your patience.
Best regards,
Salma
Authentic products and great service
Authentic products and great service. Highly recommend.
26 november 2022
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