Sustainable Tomorrow Omdömen 

138
•
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Bought this toothbrush for my son, unfortunately got a lemon. But contacted the company they helped troubleshoot the issue right away. When that didn't work they immediately shipped out a new one.... Se mer

Betygsatt 5 av 5 stjärnor

Great product I've been using for over a year now. I needed customer service assistance and it was helpful, friendly and quick. Great company.

Betygsatt 5 av 5 stjärnor

The customer follow up service is brilliant. I had an issue with the unit charging properly, sent an email & got a response very quickly considering a 14-hour time difference. Problem resolved ov... Se mer

Betygsatt 1 av 5 stjärnor

Ordered toothbrush heads. They were advertised in Indonesian rupiah and I paid IDR as well. So, I assumed they were available from Indonesia. Turns out they ship them from China and Malaysia. This ta... Se mer

Företagsinformation

  1. Butik med tandvårdsprodukter

Skrivet av företaget

Sustainable Tomorrow promote an eco-friendly lifestyle via personal care products such as the Zen Bamboo Electric Toothbrush along with other bamboo products that will complement perfectly your day-to-day as well as on-the-go experience.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

138 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(138)

42 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Satisfied customer

The team followed up to see if I had received their response to my initial inquiry. They graciously solved my issue and I am a happy customer. In addition to making sure I was satisfied with their email answers they also gave me a credit on some of the toothbrush heads, which were causing the issue with my toothbrush. i remain a contented customer.

8 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Well made, sustainable products with personal customer service

Our 5 year old grandson is now excited to brush his teeth and we did not have to purchase a plastic electric toothbrush! When I accidentally ordered replacement heads to be shipped to the wrong address, I could reach Sustainable Tomorrow directly and they corrected the address immediately. Well made, sustainable products with personal, responsive customer service… it’s a winner!

11 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A great and ethical company

A great and ethical company, creating products of high quality. I’m really happy with my sonic bamboo brush. When I had problems with it, they immediately replaced it. They also helped with the issue I had changing the replacement heads and sent me a present - a beautiful bamboo cutlery set. Thank you!

13 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sustainable Tomorrow, Dependable Today

Sustainable Tomorrow’s mission is inspiring to the future of the environment. Their customer support team is wonderful as they are extremely knowledgeable and helpful. I ran into an issue with the motor of my base malfunctioning and the team was quick to send me a replacement. A year later I ran into issues with the toothbrush heads no longer fitting properly and again the customer support team were quick to respond and correct the problem. I will continue to use their products and encourage others to also.

2 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Awesome customer support and high quality toothbrush

I got a Sustainable Tomorrow electric toothbrush after exchanging numerous emails with Adrien. He answered all of my questions thoroughly, kindly, and professionally. The customer support is excellent! The toothbrush is well made and pretty and has good power. great settings and charges well.

11 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Impeccable, caring customer service…

Adrien offered impeccable customer service, showing a high degree of attentiveness and care for his customers, and going above and beyond what would be expected from a traditional customer-service experience. Sustainable Tomorrow products have not yet disappointed; they have been great thus far and are proving to be great value for money, especially when considering the environmental dimension of the product. Thank you, Adrien!!

11 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I’ve always had a good experience with…

I’ve always had a good experience with these guys!! I got the bamboo electric toothbrush over 6 years ago, and in that I’ve had two end up with issues.
Each were replaced with no fuss. I provided video evidence of what I was experiencing and they sent a brand new one of no cost to me quickly.
Does it get any better than that?
I love that I can clean my teeth really well and feel good about the disposable option for the tips. It’s a genius design.

28 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

The customer service team was very helpful. When the toothbrush was not working properly they gave me a troubleshoot to try and when that didn’t work, they said they will gladly send me a new one. The process was very easy and I appreciate a company that cares about their product and the customers that use them!

20 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Seriously the Best brush for your…

Seriously the Best brush for your teeth!
The entire line of products is absolutely amazing. I purchased my toothbrush, case last year, and the way this particular toothbrush keeps my teeth super clean and sparkly white is like no other I had in the past. I’m very picky when it comes to my oral hygiene and Sustainable Tomorrow is helping me tremendously in making sure I do! I highly recommend it and you seriously will not be disappointed!
Charles

29 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality products, great service

Love the bamboo toothbrush heads for Sonicare electric brushes! I've tried cheaper versions from other brands, but those ended up losing the fit (expanded and losened on the tip). These hold their form and work great. Customer service pulled through perfectly when I ordered 2 packages of toothbrush heads and one of the packages ended up being incorrect (there was a barcode error on their packaging). They corrected it immediately by sending a replacement plus a free gift for the hassle. I'll be sticking with this company as long as I can!

9 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Missing Order Replaced Immediately

Our subscription order was stolen from mailbox during holiday season. SustainableTomorrow immediately responded and shipped a new order, free of charge. The items were delivered just days later. That is how you build longterm customers, thank you!

20 december 2024
Omdöme utan inbjudan
Logotyp för Sustainable Tomorrow

Svar från Sustainable Tomorrow

Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that we could turn a challenging situation into a positive one for you. Ensuring our customers feel supported and valued is our top priority, and your satisfaction means the world to us.

We’re grateful for your loyalty and trust in Sustainable Tomorrow, and we look forward to continuing to serve you in the future. If there’s anything else we can assist you with, don’t hesitate to reach out.

Betygsatt 5 av 5 stjärnor

Bamboo toothbrush

I've had the bamboo sustainable tomorrow toothbrush for two years. It has a good selection of different vibrations to choose from. That's what I like about it. Instead of a circular action is has more of a stationary vibration,easy on the gums. Of course not to mention the composting of the toothbrush heads.
Customer service is very good. A reflection of the company knowing they have a quality product

1 januari 2025
Omdöme utan inbjudan
Logotyp för Sustainable Tomorrow

Svar från Sustainable Tomorrow

Thank you for sharing your wonderful experience and for being a loyal customer for two years! We’re so pleased to hear that you’re enjoying the unique features of the bamboo toothbrush, including its gentle vibrations and sustainable design. Your feedback about the compostable heads and the ease of use means so much to us.

We’re also thrilled that our customer service has made a positive impression. Your support inspires us to keep delivering quality products and exceptional service.

Betygsatt 5 av 5 stjärnor

Replacement

With all of the craziness of holiday gift ordering, I accidentally ordered the Junior Toothbrush Head replacement 3 pack when I meant to order an adult size. I contacted the company to see if I could exchange the junior size for adult. They gave me clear instructions on how to return the junior size and then quickly got back to me with the correct product. They were beyond friendly, and helpful. I am very satisfied with the customer service as well as the toothbrush and toothbrush heads.

30 december 2024
Omdöme utan inbjudan
Logotyp för Sustainable Tomorrow

Svar från Sustainable Tomorrow

Thank you for taking the time to leave such a thoughtful review! We're so glad we could assist you during the holiday rush and quickly provide the correct product. Mistakes can happen, and we're here to ensure they’re resolved as smoothly as possible.

It’s wonderful to hear that you’re happy with both our customer service and our products. Your satisfaction is our top priority, and your kind words mean the world to us.

Betygsatt 5 av 5 stjärnor

I accidentally ordered the wrong thing…

I accidentally ordered the wrong thing from their website, quickly emailed. I was met with really quick cancelation and a promise of refund within 5-10 bus. days. I do appreciated feeling seen and heard in and amongst a digital landscape that can feel so frustrating and void. Thank you for the human touch.

20 december 2024
Omdöme utan inbjudan
Logotyp för Sustainable Tomorrow

Svar från Sustainable Tomorrow

Thank you for taking the time to share your experience! We're so glad we could assist you quickly and provide the human touch you deserve. It’s important to us that our customers feel supported, even in the digital landscape.

If you ever need further assistance, we’re just an email away!

Wishing you a joyful holiday season and a Happy New Year!

Betygsatt 1 av 5 stjärnor

Dangerous, Faulty, and Awful Product

This product has proven to be both faulty and dangerous. It emits an unpleasant and overpowering smell, and using it causes physical discomfort, including pain in my teeth and head.
I was specifically seeking a sustainable, healthy option to accommodate my sensitive needs. This product is unsuitable for me, and I am particularly concerned about the lack of information regarding potential sensory issues in its description.

10 december 2024
Omdöme utan inbjudan
Logotyp för Sustainable Tomorrow

Svar från Sustainable Tomorrow

Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience with our product. Your safety and satisfaction are extremely important to us, and I sincerely apologize for the discomfort and inconvenience you’ve encountered.

We take concerns like yours very seriously, and I’d like to understand more about the specific issues to address them properly. Could you please reach out to us at contactus@thesustainabletomorrow.com so we can investigate further and work on a resolution for you?

Additionally, I will escalate this feedback to our product development team to ensure that all potential sensory concerns are better communicated in our product descriptions moving forward.

We appreciate your honest feedback, as it helps us improve and ensure that we meet the needs of all our customers. Please don’t hesitate to contact us so we can assist you further.

Betygsatt 5 av 5 stjärnor

Love Love Love these electric…

Love Love Love these electric toothbrushes! I purchased two last year, one for myself and one for my husband, and they've been wonderful for our oral hygiene. A real game-changer. We do our best to live a more environmentally sustainable life making little shifts and adaptations. With these efforts we were using traditional-style bamboo toothbrushes, however, knowing the value of using electric toothbrushes for our overall dental health, It is so nice to enjoy electric while not compromising our sustainability values and efforts. This year, our adult children get them in their stockings :-). The folks at Sustainable Tomorrow have also been wonderful and very responsive to any questions I've had along the way. Thank You!!!!

12 december 2024
Omdöme utan inbjudan
Logotyp för Sustainable Tomorrow

Svar från Sustainable Tomorrow

Thank you so much for your kind words and for sharing your experience! It’s wonderful to hear how our electric toothbrushes have become a part of your sustainable journey and made such a positive impact on your oral health. Knowing they’ve been stocking stuffers for your family warms our hearts!

We’re delighted to have been a part of your sustainability efforts, and your support means the world to us. If you ever have more questions or need assistance, we’re always here to help.

Wishing you and your family a fantastic holiday season and a sustainable year ahead!

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