Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I literally have every Primals product and I love them all! I only wish they made more products! Organic cotton boxers, merino wool boxers, horse and boars' hair toothbrush, toothpaste tablets, body... Se mer

Betygsatt 5 av 5 stjärnor

The toothbrush heads for the Sonicare toothbrush work amazingly. I originally tried the Sonicare toothbrush head that worked quite well, but Primals replacement head was actually better & more comfor... Se mer

Betygsatt 1 av 5 stjärnor

Well the brushes fit my Oral-B electric toothbrush but it's impossible to brush my teeth with them on there. Nobody's gotten back with me can't get a refund wasted my money.

Betygsatt 5 av 5 stjärnor

I absolutely love primals! Their products have been so helpful for me trying to live a healthier lifestyle and reduce the chemicals and toxins I consume. Their customer support is super friendly and a... Se mer

Företagsinformation

  1. Hälsa- och skönhetsbutik

Skrivet av företaget

Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more!


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

26 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 44 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(26)

22 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Primals is amazing

Primals is amazing! Their products are second to none and the customer service is excellent. I highly recommend to anyone searching for clean hygiene products.

5 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I literally have every Primals product…

I literally have every Primals product and I love them all! I only wish they made more products! Organic cotton boxers, merino wool boxers, horse and boars' hair toothbrush, toothpaste tablets, body wash, shampoo, air purifiers, shower head filter - are all terrific. Highly recommend them all!

6 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The toothbrush heads for the Sonicare…

The toothbrush heads for the Sonicare toothbrush work amazingly. I originally tried the Sonicare toothbrush head that worked quite well, but Primals replacement head was actually better & more comfortable. Though the order did take awhile, Primal included some free samples of various things that were greatly appreciated. Customer service was very prompt in their response. Thank you Lauryn.

23 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They don't answer about crucial…

They don't answer about crucial questions on their products... They are hiding a potential usage of chemicals on "eco" products!

3 augusti 2026
Omdöme utan inbjudan
Logotyp för PRIMALS

Svar från PRIMALS

Hey there,

Thank you for reaching out, and we're sorry if any of your questions went unanswered.

We're always happy to go into detail about what goes into our products, materials, and sourcing, and manufacturing included. Nothing about that is off limits, and full ingredient and material information is listed on each product page.

If there's something specific you'd like clarified, please email us at lauryn@primals.shop Our customer service inbox is the fastest way to reach us, and we respond to every message that comes through. We'd genuinely welcome the question.

Betygsatt 1 av 5 stjärnor

My order never came

My order never came! But they are still trying to take money from my account!! By luck i canceled my bankaccount but i still get mails monthly that they are waiting for a payment because i have a subscription! I canceled that subscription the first month but they keep sending me mails for the next payment. This company is a scam!! Watch out!!

28 juli 2026
Omdöme utan inbjudan
Logotyp för PRIMALS

Svar från PRIMALS

Hey AJ,

Thank you for taking the time to share this.

We're sorry to hear your order hasn't arrived yet, and we want to make sure this gets sorted out for you properly.

Subscriptions are always selected by our customers and cancellations are straightforward.

Customers can cancel anytime through the customer portal or simply by reaching out to us directly and we take care of it right away.

Some items are pre-order or may still be in transit, so we'd like to check the status of this order directly.

For further clarification on what happened, please reach out to us at lauryn@primals.shop so we can get this resolved for you. We respond to each and every email 24/7 and we want to make this right.

Betygsatt 5 av 5 stjärnor

I absolutely love primals

I absolutely love primals! Their products have been so helpful for me trying to live a healthier lifestyle and reduce the chemicals and toxins I consume. Their customer support is super friendly and always replies quickly, which is so rare these days.

15 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I ordered the single shower head from…

I ordered the single shower head from PRIMALS and was not disappointed! In the process of ordering, the promotion prompted for two free gifts with the shower head purchase. I went to claim the free gifts but due to a computer glitch, I didn’t get my free gifts. I emailed Lauryn (the founder) and was in contact with her in very short order. She emailed me back within an hour and made the order right away! I’m a very pleased customer and would do business with people like this and day! As should you !!
Thanks Lauryn!

24 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Experience

Have bought several items from their online shop and amazon and items always arrived on time. The boxers specifically are my favorite.

13 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

High quality products

Love the horse hair toothbrush! Great for my sensitive teeth while still getting a nice clean feeling. The shipping is fast and reliable. My boyfriend loves the 100% cotton boxers, very breathable and lightweight.

13 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fast Shipping, Great Product

I’ve ordered from them on their website and on Tiktok Shop. On both instances, their products would always be shipped and arrive at my doorsteps within a week. Their Horsehair toothbrushes are perfect due to the softer feel they provide while also not using any plastic components.

3 juli 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

very unprofessional

placed an order for tooth brushes and boxers 6 weeks ago.
sent an email asking where my order was, Lauryn replied (July 3rd) the boxers are on pre-order, they haven't sent the order yet but was no communication.
I asked her to send the tooth brushes now and the boxers later.(was confirmed)
yesterday (July 11th) asked Lauryn again where the order for the tooth brushes was, her reply was that the tooth brushes went out of stock but again was no communication at all.
I have cancelled the orders
Unfortunately didn't get the chance to experience the products this is just a service review

3 juli 2026
Omdöme utan inbjudan
Logotyp för PRIMALS

Svar från PRIMALS

Hey Daniel,

Thank you for taking the time to share this, and we're sorry for the experience you had.

We've recently run into unexpected stock shortages that we hadn't anticipated, and that's what caused the delay on your order. That said, you shouldn't have had to chase us for an update — we should have reached out to you first. That part is on us.

We can confirm your orders have been cancelled and no further charges will be going out to you.

We'd still like to make this right whenever you're ready. Please reach out to us at lauryn@primals.shop and we'll take care of you directly.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer