Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Over 2 months in and still don’t have the rug. Slow responses from customer service. I’ve asked several times when expected delivery, where it’s being shipped from and still no answer.
I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it sh... Se mer
We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of prel... Se mer
Företagsinformation
Kontaktuppgifter
100 Ashley Dr S Suite 600, 33602, Tampa, USA
- info@therugdecor.com
- therugdecor.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful made to order rug
Although it took some time before it shipped, the result is a beautiful made to order rug. Prices are excellent for a custom sized rug. You have to remain patient, the process is long but worth it.
the rug is beautiful
the rug is beautiful. There was a huge delay in delivery but once it arrived it was great.
Great experience and rug
Very simple process. Chose a rug online, paid and waited for it to be custom made. I was notified when the rug had been completed and sent tracking details. It arrived very well packaged (we live in Australia) and as lovely as expected. The creases from transit have disappeared and we are delighted.
The rug is gorgeous
The rug is gorgeous, high quality and very soft. The Rug Decor was very responsive to emails when I had questions about the ship date for my custom rug, and the rug arrived when expected. I will definitely purchase from the Rug Decor again!
Worth the wait!
Took a bit to receive the rug but that was expected! It was worth the wait and the rug quality is wonderful and it looks beautiful! It’s not easy to find custom sizes so we are so pleased we found Therugdecor! We would definitely order from here again!
Excellent quality rug
Excellent quality rug, soft beautiful… excellent customer
Perfect all around!!!!!
My Second Item From Rug Decor
I've ordered two rugs from The Rug Decor. They are well-made, having a deep and dense pile, nicely faced back, and a strong binding.
Even better than expected!
I was a little nervous to order from a place I hadn’t heard of before but the rugs looked beautiful, so I gave it a chance. I’m honestly blown away. The rug I received is 100% wool, and extremely high quality, looks just like the pictures! It’s very sturdy and the craftsmanship is impressivez
This rug is gorgeous
This rug is gorgeous! However, the colors are not as vibrant as the description. Still well made, so soft and perfect for my family room.
Good customer service
Needed to return my rug and they were very friendly and cooperative.
I ordered 2 rugs with pads, have only received 1 rug, other one lost in shipment.
I ordered 2 rugs with pads. It took a long time to receive the first rug and I am still waiting for the second rug. Evidently it was lost in shipment. Now I will have to wait even longer for a replacement. The rugs ship from India. I do like the rug that I received, it is good quality and is exactly as pictured online.
My original order came and while the…
My original order came and while the quality and colors were AMAZING, the pattern was not symmetrical and did not look good in my space. I contacted The Rug Decor and the remade my rug to be symmetrical. They had me approve the digital rendering before it was made and they expedited the process. My rug is gorgeous and I will definitely order from them again.
Great customer service and even better…
Great customer service and even better prices.
Lovely rugs!!
They were very responsive and were accommodating with shipping times. The rug was of a very high quality, so thick and soft! The only slight issue was the colors were not quite as expected or shown in photos, but not enough to deter purchasing from them again. It was an overall great experience. Thank you!
The rug is gorgeous
The rug is gorgeous! I wish the communication from the company regarding where they are in the process was better. Had I not emailed to ask, I would have been waiting for over a month with no progress report. It gets to the point where you think you’ve lost your money without ever receiving the product you purchased. But! I finally received an email with a tracking shipment number and all turned out well in the end. FYI, I ordered the rug on Dec. 26th and received it in February. The product is wonderful, the company practices need improvement.
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