Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Over 2 months in and still don’t have the rug. Slow responses from customer service. I’ve asked several times when expected delivery, where it’s being shipped from and still no answer.
I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it sh... Se mer
We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of prel... Se mer
Företagsinformation
Kontaktuppgifter
100 Ashley Dr S Suite 600, 33602, Tampa, USA
- info@therugdecor.com
- therugdecor.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 42 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Help!!!
Help!!!! I have been desperately searching for a rug and found one at The Rug Decor and it’s in stock! Yay! I have a couple questions regarding the order and the phone number at the bottom of their page does not go through (message from Verizon). No response to emails I sent and chat is also unavailable. This scares me to place an order. Has anyone from this site? Is it reputable? I am have Christmas at my house and need the rugs asap!

Svar från therugdecor.com
Horrible experience
Horrible experience! I ordered my rug on Oct. 10, 2024 with a date range of delivery within 20-50 days. They charged my credit card on Oct. 11, 2024. After 60 days and no email or rug, I emailed them but received no response. I patiently waited another 10 days and emailed again but received no response. I have also called the phone number at the bottom, or footer, of their website. A generic Verizon "Your call can not be completed as dialed" answered. I would NOT recommend purchasing anything from therugdecor.com website or company.

Svar från therugdecor.com
Got what I ordered in a timely way
Got what I ordered in a timely way. Excellent customer service answered questions promptly. I've purchased 5 rugs and will buy more.
Rug arrived in a timely manner
Rug arrived in a timely manner. It’s beautiful. Only had one question about the fringe. Why is it not on all four sides of a square rug. This was disappointing. But I still give a five star review.
Rug was not even close to the color of…
Rug was not even close to the color of blue on the website or described. It was described and looked like a bright turquoise and came in a dusty blue. Unacceptable
I received an email noting that the…
I received an email noting that the incorrect size rug pad was ordered which I appreciated. But when I responded a couple times that I would like it changed no one responded. They sent the incorrect size.
While it took a long time to receive I…
While it took a long time to receive I love it and am very happy with the quality!
Satisfied …
They kept us updated on when the rug would be delivered. The rug was high quality and a good value.
High quality rug a third of the price…
High quality rug a third of the price of Room and Board. Custom size was worth the wait.
I love my rug
I love my rug! I ordered a 12 ft. runner for my hallway and it was just as described. I ordered in early August and it came in late September. Worth the wait! Would definitely order from them again!
High quality, custom sized, great service
We were able to order a high quality rug in the size we wanted. The rug is well-made of tightly woven, thick wool. The color and pattern are lovely. Customer service was great in responding to our special request.
Beautiful Soft Rug
Great business model to customize a rug!
Quick turn around!
No odors or shedding!
Knots are on the larger side.
Very soft!
Colors are as described.
Looks beautiful in the space!
Very happy with my purchase.
Nice quality rug and looks like the…
Nice quality rug and looks like the photo on their website.
I ordered our rug based on an internet…
I ordered our rug based on an internet picture. It was perfect, the colors were as pictured and the entire process was seamless.
Beautiful rugs in lots of sizes
There are a lot of size options - in addition to a lot of gorgeous rug - on this website. I was able to order the exact size I needed for my hallway in a specific rug I wanted.
The runner came very well packaged and looks stunning. It has brightened up my long hallway!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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