Excellent experience. I purchased fine jewelry item. I called the store where it was located and Tina was very helpful in sending me photos and videos to see the size and scale so I felt comfortable w... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was SO excited to receive my Christian Louboutin heels because finding beautiful shoes for my tiny feet is like hunting for designer glass slippers in the wild. 👠✨ The listing said size 3.5, b... Se mer
Företaget har svarat
Love 💕 my bag! Everything was as described the rating was correct, she is in great condition! Arrived quickly- Such an easy wonderful trustworthy experience ! Thank you!
Företaget har svarat
Delivery was quick. I love that fragile was on the box so it was handled carefully and I love that UPS was used as FedEx isn’t the best. I love my bag and it’s in better condition than the photos. Loo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Kontaktuppgifter
Beechwood Road 20, 07901, Summit, New Jersey, USA
- 908-818-9922
3,9
Bra
410 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The RealReal - Summit, NJ
We're happy to hear that the items matched the description and your expectations. Thank you for your feedback!
They messed up my order
They messed up my order, got me to pay $380 in taxes for the wrong package and did not give me any money back or compensation.
8 januari 2026
Svar från The RealReal - Summit, NJ
We regret that your order was incorrect and that you were charged the incorrect tax amount. Please email us with details at reviews@therealreal.com for help.
Quickly delivered, but tax payed
It was shipped the next day and arrived in Germany on the third day. Then it took a week in Germany and paid 19% of the tax.
30 december 2025
Svar från The RealReal - Summit, NJ
We're happy to hear that your order arrived quickly! We appreciate your feedback regarding the delivery time within Germany and the tax. Thank you for your review.
I ordered something from the store and…
I ordered something from the store and I never received anything thing and they won’t replace or refund me my money
5 januari 2026
Svar från The RealReal - Summit, NJ
We regret that your order was not received, and we are sorry that we have not met your expectations with our service. Please email us at reviews@therealreal.com with details so that we can help further.
Svar från The RealReal - Summit, NJ
We appreciate your positive feedback! We are so happy to hear you are always highly satisfied with your purchases.
Svar från The RealReal - Summit, NJ
We're happy to hear that the product met your expectations. Thank you for your positive feedback; we appreciate it.
Svar från The RealReal - Summit, NJ
We're happy to hear that you were pleased with the excellent gift packaging and the fast delivery! We appreciate your positive feedback.
Customer service could not answer my…
Customer service could not answer my question about how the item was authenticated
3 januari 2026
Svar från The RealReal - Summit, NJ
We regret that our customer service couldn't clarify the item's authentication. Please email us with details at review@therealreal.com for help.
Svar från The RealReal - Summit, NJ
We’re very sorry that the item you received was mislabeled and did not match its description. Accurate listings are a priority, and we regret that this caused frustration. Please reach out to us at reviews@therealreal.com and we will continue to follow up with you via email to resolve this issue.
Fast shipping
Fast shipping, item described accurately, necklace is of high quality!
23 december 2025
Svar från The RealReal - Summit, NJ
We appreciate your positive feedback! We're so glad the necklace is high quality, and the shipping was fast!
One pair of glasses sent were very…
One pair of glasses sent were very damaged. Both lenses had substantial scratches.
23 december 2025
Svar från The RealReal - Summit, NJ
We’re so sorry you received your item in that condition and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Svar från The RealReal - Summit, NJ
Thank you for your feedback!
Still haven’t got my order
26 december 2025
Svar från The RealReal - Summit, NJ
We are so sorry your order hasn't arrived.Please email us at reviews@therealreal.com with details for help.
SCAMMERS!!
NONRETURNABLE PRADA BAG - BOTH ZIPPERS DON’T EVEN WORK!! ALL DESCRIPTION SAID WAS SOME EXTERIOR WEAR - NOTHING STATED THE ZIPPERS WERE UNUSABLE! BEYOND MAD! $1K WASTED!!!!
26 december 2025
Svar från The RealReal - Summit, NJ
We're very sorry the bag arrived with unusable zippers, especially since the description didn't mention this. Please email us at reviews@therealreal.com with details for help.
Quick and fast delivery
Quick and fast delivery! The item ordered was exactly as described. The only thing i would address is for the amount of the item purchased, it should have been delivered signature required. Porch pirating is a big issue everywhere now. Also, would have been nice to have had the actual appraisal with the item on arrival. Thanks for everything!!!! Love TRR!
26 december 2025
Svar från The RealReal - Summit, NJ
Thank you for your feedback!
Svar från The RealReal - Summit, NJ
We appreciate you noticing our great prices on high-end merchandise. We are happy you had a positive experience with us.
Ordering online was easy and…
Ordering online was easy and informative. Item arrived cross border within 2 days. Had it checked out by accredited appraiser and it was authenticated and assessed at higher value than what was advertised.
22 december 2025
Svar från The RealReal - Summit, NJ
We're happy to hear that your online ordering experience was easy and informative! It's great the item arrived quickly and was appraised at a higher value. Thank you for your positive feedback.
Not feeling it!
One pair of shoes I received had been resoled and although the work was ok there was nothing in the description. I felt it was deceiving practice. The price also did not reflect this. Doesn’t make me want to do more business.
17 december 2025
Svar från The RealReal - Summit, NJ
We appreciate your feedback and we're sorry the resoled shoes weren't described accurately. Please reach out to us at reviews@therealreal.com with details for help.
Shoe were extremely too small and not…
Shoe were extremely too small and not sturdy. I sent them back
24 december 2025
Svar från The RealReal - Summit, NJ
We regret the shoes were too small and not sturdy. Please reach out to us at reviews@therealreal.com with details for help.
Great Sales Experience
The item was as described. The order processing went quickly and my item arriving in good condition. Thank you.
30 december 2025
Svar från The RealReal - Summit, NJ
Thank you for your feedback!
Detta är Trustpilot
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