I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... Se mer
Företaget har svarat
Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... Se mer
Företaget har svarat
The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Kontaktuppgifter
66 E. Walton St., 60611, Chicago, IL, USA
- (312) 626-0340
4,0
Bra
174 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’m still waiting to hear back from…
I’m still waiting to hear back from customer service. I purchased a Vince dress that was listed as a medium, but the dress I received is a large. I’ve sent proof to customer service but haven’t received a reply or resolution. Very disappointed!
18 juli 2025
Svar från The RealReal - Chicago
We’re so sorry you received your item in the incorrect size and we’ll make it right if an item doesn’t match up to our description. Please email us at reviews@therealreal.com with the order number and we'll sort this out for you right away.
Always a Great Experience
Every purchase I have made has been exactly as advertised - best way to purchase the gently used items.
16 juli 2025
Svar från The RealReal - Chicago
We're happy to hear that your purchases have consistently met your expectations. It's great to know we're a reliable source for gently used items. Thanks for your positive feedback!
Great company
Great company. Professional, knowledgeable and fair. I have purchased and sold luxury items, very pleased.
11 juli 2025
Svar från The RealReal - Chicago
We're happy to hear that you had a positive experience with us! It's great to know that you were pleased with our professionalism, knowledge, and fairness. Thank you for your feedback.
Svar från The RealReal - Chicago
We're happy to hear that you loved your new shoes! It's great to know they were even better than you expected. Thanks for the positive feedback.
Svar från The RealReal - Chicago
We're so glad you love the shoes! Thank you for letting us know about your positive experience!
LOVE MY ITEMS..
LOVE MY ITEMS... AS DESCRIBED FLAWS AND ALL... SHIPPING ITEMS IN A TIMELY MANNER AND GREAT COMMUNICATION VIA TRACKING
25 juni 2025
Svar från The RealReal - Chicago
We're so glad you love your items and that they met your expectations! We appreciate your positive feedback regarding our timely shipping and tracking communication.
Svar från The RealReal - Chicago
We're happy to hear that the dress matched the description and arrived ahead of schedule! Thank you for your positive feedback; it means a lot to us.
Svar från The RealReal - Chicago
We're happy you liked the jacket! We appreciate your feedback
Good honest hard working americans
18 juni 2025
Svar från The RealReal - Chicago
We appreciate your positive feedback and are so glad you value our team's dedication and integrity. Thank you!
Love
Love, love, love my bag! The color is so beautiful, and the condition is perfect. Just the right size for me! I definitely would recommend this seller!
16 juni 2025
Svar från The RealReal - Chicago
Thank you for your positive feedback!
Watch Consignment Experience
Claire's professionalism, knowledge, and friendly demeanor made my consignment appointment a pleasure. Her and Cora are always wonderful to deal with when I visit the Walton St. store.
15 juni 2025
Svar från The RealReal - Chicago
We're happy to hear that your consignment appointment was a pleasure! We appreciate your kind words regarding the team's professionalism and friendliness. Thank you for your positive feedback!
I love the selections!
I love the selections and the quick shipping. Love the idea of use/re-use!
7 juni 2025
Svar från The RealReal - Chicago
We're so glad you love the choices available and the fast shipping!
Svar från The RealReal - Chicago
Please email us at reviews@therealreal.com with details so that we can look into this further.
Where is my order
Where is my order? My order was expected yesterday Thursday,June 19 and it's Friday the 20th and still no order.
13 juni 2025
Svar från The RealReal - Chicago
We regret to learn your order didn't arrive as expected. Please email us at reviews@therealreal.com with details so that we can look into this further.
never got the cartier ring or tracking…
never got the cartier ring or tracking or refund
please be careful they lie send genetic email
11 februari 2025
Omdöme utan inbjudan
Svar från The RealReal - Chicago
We’re so sorry you haven't received your order yet and we're here to help. Please email us at reviews@therealreal.com with your order number and we'll sort this out for you ASAP.
The heels are wobbly and the shoes/…
The heels are wobbly and the shoes/ denim mules smell like sardines very fishy odor
21 maj 2025
Svar från The RealReal - Chicago
We appreciate your feedback. We're sorry the heels feel wobbly and the mules have an odor. Please email us at reviews@therealreal.com with details for help. We'll look into this issue.
I love my new Valentino shoes and belt
I love my new Valentino shoes and belt. Great price and condition.
25 maj 2025
Svar från The RealReal - Chicago
We're so glad you are happy with your new Valentino shoes and belt and that you found them at a great price and in great condition!
Svar från The RealReal - Chicago
We appreciate you sharing your feedback and are so glad you are happy with our service and product!
Svar från The RealReal - Chicago
We are so happy to hear that you love the piece! Thank you for sharing your positive experience with us; we appreciate it.
Return policy is fair
I made a purchase, and they promptly email me the tracking number when the dress get here was too small I request return, they sent the return label and TA DA! all set
26 maj 2025
Svar från The RealReal - Chicago
Thanks for your feedback!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.