Fantastic service, ordered and dispatched the same day with delivery the day after. Highly recommend and will definitely use them again.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Especially excited to come across their website after searching for dark chocolate dunnock tea cakes. Easy to order through site and delivery was quick. Thank you for such a brilliant service, have... Se mer
Very poor customer service. I am still waiting for a phone call that i was promised on Wednesday 21/08/2026. I had 24 cans of dandelion and burdock ordered and received bitter shandy. I requested a ca... Se mer
A relatively cheap purchase (biscuits), yet a prompt dispatch and very well packed. Items perfectly described on their site, and what arrived matched what had been described. Cannot fault The Pantry... Se mer
Företagsinformation
Skrivet av företaget
The Pantry Basket where unbeatable prices meet personalised service. Our curated selection offers the most competitive prices, backed by a commitment to exceptional customer care.
Kontaktuppgifter
Unit 2B Kinsbourne Farm, MK43 8TS, Bedford, Storbritannien
- 02045 116585
- customerservice@thepantrybasket.co.uk
- thepantrybasket.co.uk
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Failed delivery made worse by bad customer service
Ordered several items for catering for a charity event on a specific date but they were not delivered. When I contacted the courier they only had an automated service that told me to contact the seller (The Pantry Basket).
Unfortunately Pantry Basket have no phone number or live chat so you can't actually speak to them and they are slow to respond by email which meant they were unable to rectify the problem in time for the event and I had to source the items from somewhere else at the last minute, leaving the charity out of pocket.
When I asked for a refund they said they will only issue it when they get the items back – something completely out of my control since I never received them. When I objected to this they said it was "their process" (computer says no) and then stopped replying.
They seemed more interested in following process than using common sense to treat customers fairly or actually rectify a problem.
I had to go through PayPal to get the charity's money back in the end.
I do not recommend this company at all!
Excellent service
This company are great . So easy to order and it’s delivered the following day
Haven’t received the complete order…
Haven’t received the complete order despite paying the full amount. Attempted to contact via various means with no reply, no refund Terrible customer service from a company that seems to applaud themselves on their customer service.
Highly recommended.
The variety of items available to purchase was excellent and prices very competitive. I placed my order which was despatched very quickly and arrived in perfect condition. I wouldn't hesitate to use this company again.
Always quick to deliver and arrives in…
Always quick to deliver and arrives in emaculate condition
Package and contents was damaged
Package and contents was damaged, I emailed about it 28.03.26 and have had no response.
quick, efficient and good value
Everything was perfect from Pantry Basket. Evri tends to be the least reliable courier service in our area but it got here.
Quality products at very reasonable…
Quality products at very reasonable prices. Very quick delivery. Cannot fault The Pantry Basket
Excellent company with great products…
Excellent company with great products and service x
Crawford salt and vinegar shapes
Great service the delivery service was excellent my order came the next day nice and fresh and very well packed
Excellent service good food good prices
THE PANTRY BASKET NOT DELIVER PAID FOR ITEM
ordered item 9498 riesen toffee ,shows delivered BUT NOT TO ME i have not recieved item, complained to paypal as seller has no phone number just hotmail email, am refunded by paypal, i will not shop with the pantry basket again.
I wouldn't use this company unless you…
I wouldn't use this company unless you don't mind your items being damaged.
Terrible packaging which has left many items in my order all damaged. Not acceptable considering they charge you full price for them!
Rich tea
Delivery was very quick I didn't expect to come so quick .your service is spot on ,welcome I will recommend for anyone 👌 thanks
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