Theory11 has so much amazing stuff, from rare, premium quality decks of cards, to collectables and puzzles, all masterfully designed and made for collectors and gamers around the globe. My favorite is... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve been involved with magic and cards for over a decade, and Theory11 has always been my go-to for quality playing cards. Their craftsmanship is top-tier, and their customer support has consiste... Se mer
I am deeply impressed with this company’s customer service and with the quality of their products. They shipped my order faster than I had thought possible. Three days later, when I contacted them bec... Se mer
There's an old saying: it's not the fall, it's how you recover. I'm a long-term customer and fan of Theory11, but for the first time ever I had a significant problem with part of an order. It... Se mer
Företagsinformation
Skrivet av företaget
theory11 is the largest producer of premium, collectible playing cards. Over the past 15 years, theory11 has produced 100+ unique playing card designs, with official collaborations with Star Wars, Harry Potter, Star Trek, Marvel, Batman, Yellowstone, Lord of the Rings, Basquiat, Keith Haring, James Bond, Neil Patrick Harris, Jimmy Fallon, Saturday Night Live, Outkast, and The Beatles.
Kontaktuppgifter
1230 Highway 114 West, 76262, Roanoke, USA
- support@theory11.com
- theory11.com
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everything has been great
Everything has been great! The customer service representative was quick and resolved my issue within a few emails. I love this company!
Great customer service
Great customer service, had an issue and it was resolved with no hassles. Love doing business with companies who respond to their customers and like to be fair and honest
Complicated Shipping Issue Handled with Grace
I had a rather complicated shipping issue with an order I made for a few Christmas gifts. Mandy helped me solve the issue quickly and to great satisfaction. Therory 11's cards are awesome as well as their customer service.
If I could give no star I would
If I could give no star I would. I paid for several items sent multiple emails and calls about my order and I never received my merchandise. Absolute scam.
Amazing support
I made a mistake on my order and contacted support asking to edit my order. I got instant changes and great service!!
Quick and personal email response
I really loved that this company worry…
I really loved that this company worry about there client also they have great prodects thats it 🙂
They are customer-focused and helpful
They are customer-focused and helpful. They resolved the issue I had with my order immediately. I would definitely shop there again if I had the chance. The products and service are of very high quality. I recommend them to everyone.
great action on request
There has been a very great action taken on my problem.and request.
Thank.you very much!!!!
Disappointing
Ordered Peaky blinders cards, didn’t mention anything about longer for shipping just 4-8 business days after shipping. Google says the next business day for shipping
Have emailed multiple times to confirm if it’ll be delivered by Christmas. Was told it would take a week to ship. It’s been over a week and still haven’t shipped. No response from customer service and no idea if and when I’ll receive the cards! Feeling disappointed
Sent in a support ticket for an error…
Sent in a support ticket for an error on my order and they cancelled it and responded in 12 hours. This allowed me to place a new order with the correct items and correct mailing address. Also, they make the best decks.
They have answered my questions…
They have answered my questions correctly and really fast, the best website for magic tricks, I hope one day they will open a shop in Bulgaria since we don't have any magic shops here.
Best regards
Miroslav
Great products and great service.
Great products and great service.
Every single one of their products I…
Every single one of their products I have purchased is amazing quality and true works of art
Theory11 one of the best in the Biz!
Theory11 has some of the best products on the market. Customer support is absolutely outstanding; all representatives are expertly informed and are committed to helping customers understand any issues and help them be successful with their purchases. Thank you Theory11!
Excellent Customer Service
The company representative who returned my email was very polite in bringing my error to my attention without making me feel bad. I had forgotten my item wasn’t supposed to ship until after 11/10/25. I emailed asking why I hadn’t received a shipped email yet on 11/7/25! I am such a doofus!
Was told to email info for gif card for…
Was told to email info for gif card for my grandson which I did…guess email was never seen. Got no answer just thanks for the input
Terrible customer support
I messaged Theory11 support after noticing print errors in my decks I got from them and they still didn't answer me after 5 days.
Responsive experience
I signed up to get a special discount for 1st timers, made a purchase, forgot to add the discount, sent a customer service question about refunding the discount I forgot to add, and within HOURS got a response. Amazing!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








