Everything came as advertised and the recipient is very pleased. The only negative is that this was a preorder in December for a daily planner for 2026 and we didn’t get it until about 2 months into 2... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The quality of the items ive brought were good and the only thing I can say is that it will take a long time before you get all your items because I ordered my stuff on 1 December 2025 and just got my... Se mer
Företaget har svarat
Preordered and once in stock delivery was fast even for overseas location. Package arrived without damage and fully sealed.
Ordered from them countless times now and the process has always been really smooth. The team are really helpful with any queries or order changes and shipping is really quick each time. Selection is... Se mer
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Företagsinformation
Skrivet av företaget
Find the perfect merchandise for your favorite Honkai: Star Rail characters at Honkai Shop. Browse our collection of badges, figures, and more now!
Kontaktuppgifter
2381 Zanker Rd Ste 110, 95131, San Jose, USA
- support@honkai.shop
- honkai.shop
4,6
Utmärkt
135 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast shipping once in stock
Preordered and once in stock delivery was fast even for overseas location. Package arrived without damage and fully sealed.
25 mars 2026
Takes a bit, but they come in fine!
they come in a great condition without tampering and on time.
25 mars 2026
The quality of the items ive brought…
The quality of the items ive brought were good and the only thing I can say is that it will take a long time before you get all your items because I ordered my stuff on 1 December 2025 and just got my last item yesterday. For the rest you can trust this store!
25 mars 2026
Svar från Honkai
Hi there,
Thank you so much for your detailed feedback and for your trust in our store! We truly appreciate your patience throughout the entire process.
We’re glad to hear that you’re satisfied with the quality of the items. Regarding the delivery time, some of the products in your order were pre-order items, which means their arrival depends on the manufacturer’s production and release schedule.
To ensure you wouldn’t have to wait too long to receive anything, we arranged partial shipments so that available items could reach you earlier. As for the remaining item (15cm Q Version Plushie – Phainon), it only recently arrived at our warehouse, and we arranged shipment immediately upon arrival to avoid any delay.
We truly appreciate your understanding and patience, and we’re always working to improve both our product availability and delivery experience.
Thank you again for your support — it means a lot to us!
Everything came as advertised and the…
Everything came as advertised and the recipient is very pleased. The only negative is that this was a preorder in December for a daily planner for 2026 and we didn’t get it until about 2 months into 2026. Shouldn’t a daily planner for a year be ready before that year starts? If not, maybe the people who design and produce it need to start using a daily planner to remind them to get it ready on time!
25 februari 2026
Svar från Honkai
Hi there,
Thank you so much for your thoughtful review and feedback! We truly appreciate your understanding.
Regarding your 2026 Lightyear Chronicle Weekly Planner, as this was a pre-order item, the shipping schedule is determined by the manufacturer’s production and logistics. Unfortunately, this is something we don't have direct control over. The manufacturer processes orders in batches based on the pre-order timeline, and your order was part of the batch that arrived at our warehouse in February 2026. As soon as it arrived, we immediately arranged for shipment to prevent any delays.
In the meantime, we’re glad to hear that the recipient is happy with the planner! Your feedback is extremely valuable to us and the manufacturer, and we will take it into account to improve our future planning and delivery schedules.
Thank you again for your patience, support, and understanding!
Experience is good
Experience is good. Shipping was fast after being informed. All items are in good quality too.
24 februari 2026
I am willingly reviewing this.
The items were fairly priced and delivered in a timely manner. A few had to be delayed because of supply issues, but I was kept updated about their status.
I particularly like the Firefly fragrance, and it'll be a sad day when they no longer sell it.
22 februari 2026
Great shop for honkai fans
Easy to view. Great description and items are exactly as described. Great quality and ease of purchase.
26 januari 2026
My opinion
Package came pretty fast, wasn't damaged, and the watch itself is gorgeous! I love it, it was definitely worth the money. I am definitely not disappointed.
25 december 2025
Imbibitor Lunae 1/7 Scale Extended Figure
Honkai.shop is really good, products are genuine and legit, reasonable prices, fairly fast delivery and they make sure your items will not get damaged during the delivery. I pre-ordered the Dan Heng Imbibitor Lunae 1/7 Scale Figure and it's such a pretty figure. No complaints at all to Honkai.shop and have been recommending it to all my friends. I also bought the Character Stacking Toys Vol. 2 (Firefly) for a friend for Christmas, can't comment on how good the quality of that is because I can't open it but the service here was really fast again and they made sure the package wouldn't get damaged either.
2 december 2025
Omdöme utan inbjudan
Svar från Honkai
Thank you so much for your kind words and support!
We’re really happy to hear that you loved the Imbibitor Lunae figure and had a great experience with us. Your recommendation truly means a lot to our team. Hope you and your friend enjoy the items, and we look forward to serving you again!😊
view the logistics process
I understand, but every shopping app, whether it's Mercado Libre, AliExpress, SheIn, Temu, Shoppe, and others, always provides a tracking information for your order, regardless of whether it's a standard or express delivery. My question is... I bought a small plush toy on November 27th and I have no further information
26 november 2025
Omdöme utan inbjudan
Svar från Honkai
Hi there,
Thank you for taking the time to share your concern. We understand that tracking visibility is important, and we’d like to clarify our logistics process for transparency.
The item purchased is a pre-order product, which means it has not yet arrived at our warehouse and therefore cannot be dispatched. For this reason, a tracking number cannot be generated at this stage. The estimated shipping timeframe is clearly listed on the product page for reference.
Once the item arrives and the order is shipped, a shipping confirmation email with a tracking number will be sent automatically, and tracking will be available as with all our shipped orders.
If you have any questions or would like an update, our support team is always happy to assist. Thank you for your patience and understanding.
Quick shipping(under 2 weeks)
Quick shipping(under 2 weeks), tribbie plushie came unharmed and so cute :D
24 november 2025
Had few issue with the delivery address…
Had few issue with the delivery address but over a few days everything been resolved and I got a package within time frame.
27 oktober 2025
Ordered from them countless times now…
Ordered from them countless times now and the process has always been really smooth. The team are really helpful with any queries or order changes and shipping is really quick each time. Selection is also great and they stay up to date with the latest HSR merch update and often are ahead of others with pre-orders. Would definitely recommend!
28 oktober 2025
Svar från Honkai
Thank you so much for your kind words and continued support! We’re so glad to hear you’ve had great experiences with us. 💖
We look forward to serving you again soon!
Awesome and amazing
14 oktober 2025
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