Placed an order as a first time buyer as they had the best price on some particular lenses i needed. Noticed after the delivery date was slightly after when i needed them, one quick call with J... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... Se mer
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Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Se mer
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Super fast delivery ordered at 3pm and still received it the next day, easy to order. More affordable compared to other site. First time purchase but very satisfied. Highly recommended
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Företagsinformation
Skrivet av företaget
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Kontaktuppgifter
4,9
Utmärkt
356 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I went to by exact same sunglasses…
I went to buy exact same sunglasses front boots which were £160
I look online and see exact ones for nearly half of the price I bought them
Sunday i email them as there was 3to 5 days delivery so in 4 days I had holiday booked, i email them and said I can pay the extra cost pls can u sent them next day delivery whatever the difference im willing to pay instead of charging me the extra which is fair enough they reply on same day read below,
i was very impressed
Got the sunglasses Tuesday morning
Highly highly recommended
Hey Hasan,
Thank you for your message.
On this occasion, we’re happy to upgrade your delivery free of charge.
This will be dispatched tomorrow via expedited 24 hour tracked delivery, so should be delivered to you on Tuesday. Your Royal Mail tracking number is JT893242635GB and tracking information will update by Monday evening.
We hope this helps, but please let us know if you have any other questions. Thank you.
Kind Regards,
The Optical Store
19 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks so much for the lovely review, Hasan! Saving nearly half the high street price is great - but getting them to you before your holiday was even more important! We’re delighted we could help, and we hope your new sunglasses were the perfect travel companion. We truly appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Excellent customer service
I contacted them as my supply was very low and didn’t have option to change to urgent delivery. They were super quick helpful and agreed to expedite the delivery. Top class customer service. Thank you!
21 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you so much for your lovely review, Marina! Running low on contact lenses is never ideal, so we’re really pleased we could get things moving quickly for you. Thanks for your kind words about our customer service - we really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
First time using this company for my…
First time using this company for my lenses. Clarified a few points via a phone call before ordering which was very informative. Placed my order via the website and arrived a couple of days later. All as expected. Will use again.
17 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
What a fantastic first experience, John - thank you for sharing it! We’re so pleased you found our team helpful, our website easy to use, and your order arrived exactly as expected. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Super fast delivery!
I'm currently visiting the UK and the pricing is very good for contact lenses compared to the mainstream opticians here. Ordering was very simple. I can't believe I ordered them on Wednesday and they were delivered the next day. I will definitely be ordering again!
16 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for taking the time to leave such a great review, Alison! It’s wonderful to hear you found our contact lenses great value compared to the high street, and that your order arrived so quickly. We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Incredible customer service
Incredible customer service, my glasses were delayed due to a manufacturers delay, I was kept informed, given a 5% discount so not at all bothered having to wait. I will order from here and nowhere else, exemplary service, what a team!!
16 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you so much for the lovely review, Nishma! We believe that if something is outside our control, the least we can do is keep our customers informed and looked after. We’re so pleased you were happy with the service, and hearing that you’ll be coming back means more to us than you know. Thanks again from all of us at The Optical Store - we look forward to welcoming you back again soon!
Arrived within 24 hours
Arrived within 24 hours. Made returning an unwanted item due to a prescription change very easy.
16 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you so much for the lovely review, Lee! We’re really pleased your order arrived so quickly, and that we could make the return process straightforward after your prescription changed. Thanks for choosing The Optical Store - we look forward to welcoming you back again soon!
Hi very good service efficient and friendly
Hi, just wanted to say the service as a new customer really good and friendly and efficient as i received next day delivery as I needed them ASAP. Next day a surprise sent me a gift .thank you very much appreciated.
14 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for the wonderful feedback! We’re so pleased we could get your order to you ASAP and make your first experience with The Optical Store a positive one. Thanks again for choosing us and we look forward to welcoming you back again soon!
Best prices and super quick delivery.
Best prices and super quick delivery.
13 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks for taking the time to leave us a review, Kevin! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon.
Cheaper for my ao Sept than other…
Cheaper for my ao Sept than other retailers and quick delivery to my home. I bulk buy to save on delivery charges.
11 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks for taking the time to leave us a review, Sandie! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon.
Good value and quick delivery
Good value and quick delivery, will use again
6 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks for taking the time to leave us a review, Mike! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Jackie Oh glasses
My husband bought me these glasses I am so so happy with them .They arrived on time and can’t wait to start wearing them.
8 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you so much for the lovely review! We’re delighted you’re happy with your new glasses and that they arrived on time. We hope you absolutely love wearing them, and we hope to welcome you back to The Optical Store again soon!
Good price
Competitive price fast delivery correct items sent. What more can you want?
7 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Competitive price, fast delivery, and the right items arriving safely - that’s the dream trio! Thanks so much for choosing The Optical Store, Jacqui. We look forward to welcoming you back again soon!
Ordered contact lenses
Ordered contact lenses, 1st time ordering, good price and speedy delivery, kept informed.
4 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
First order: good price, speedy delivery, and updates along the way - we’ll happily take that. Thanks so much for choosing The Optical Store, David, we really appreciate your support!
Svar från The Optical Store
Thanks for taking the time to leave us a review, Bill! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
Excellent service excellent price
Excellent service excellent price, i ordered Ray Bans on athursday evening and they arrived Saturday morning free delivery. I order a lot of stuff and you just dont get better 😊😊😊
4 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for your review, Anthony - this genuinely means a lot to our team! We’re pleased your Ray-Bans arrived quickly and that you were happy with both the price and service. Hearing “you just don’t get better” has absolutely made our day! We look forward to welcoming you back to The Optical Store again soon.
The customer service is excellent
The customer service is excellent. They promptly dealt with my query and the delivery was very quick. Will definitely use this service again.
3 juli 2026
Omdöme utan inbjudan
Svar från The Optical Store
Query sorted, order delivered, happy customer - we’ll take that! Thanks so much for your support, Caroline. We look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service. Beautiful sun glasses .Thank you .
27 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks for taking the time to leave us a review, Ann! We’re delighted that you love your new sunglasses and we look forward to welcoming you back to The Optical Store again soon!
I made an error when ordering from…
I made an error when ordering from this website. I realised within an hour and emailed them separately to amend the issue. I was contacted extremely rapidly by a very polite email that had rectified my concern immediately and updated me on delivery of my items reassuring me that would be the next day. Sure enough Royal mail securely delivered my contacts lenses which were well packed and protected. Thank you for extremely prompt and efficient service.
I don’t wear contacts regularly so am not a frequent shopper so I shop around but will definitely be using this service again. They have it just right price very competitive but customer service brilliant.
Thank you 🤩
22 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you so much for your kind words, A! We know that “oops, I ordered the wrong thing” moment can be stressful, so we’re really glad we could get it fixed quickly and keep your delivery on track. Really appreciate you choosing The Optical Store and we look forward to welcoming you back when you're ready to stock up again!
Competitive price and quick delivery.
Competitive price and quick delivery.
24 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks for taking the time to leave us a review, Anne! We look forward to welcoming you back to The Optical Store again soon.
Svar från The Optical Store
Thank you very much for taking the time to leave us a review, Paul! We’re delighted to hear your order arrived quickly, and we look forward to welcoming you back to The Optical Store again soon!
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