Placed an order as a first time buyer as they had the best price on some particular lenses i needed. Noticed after the delivery date was slightly after when i needed them, one quick call with J... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... Se mer
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Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details rig... Se mer
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Super fast delivery ordered at 3pm and still received it the next day, easy to order. More affordable compared to other site. First time purchase but very satisfied. Highly recommended
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Företagsinformation
Skrivet av företaget
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Kontaktuppgifter
4,9
Utmärkt
356 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrible customer service
First two orders from this company was a positive experience, untill... there was a problem. There is only one type of lenses I can wear and they cost £120 for three monthly pairs. One of the R lenses was faulty and I contacted the company to have it replaced. It does happen occasionally, and sending a replacement would previously never be a problem.
However, the optical store informed me, that they couldn't replace the single lense and would issue a refund for the affected lense. There was a further communication, where I tried to explain that this wouldn't solve the problem, as I would be left with the L lense for which I couldn't get a pair and would be left out of pocket. The cost of single lense is £20! It was like talking to a complete novice and someone who just doesn't have a clue. In there opinion I was not left out of pocket, yet I'm left with a single and expensive lens!
Where is their logic? I decided to stop waisting my time in trying to explain a simple matter to them and rather contacted my bank who agrees with me entirely. No need to say I won't order from them again, but rather go back to the previous larger company. Yes, lenses were more expensive but, I've never had such an upsetting experience. No wonder people prefer to use larger, more reputable and reliable companies and the small business go bust!
16 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for your review, Maggie.
We are genuinely sad to read this, especially as you had previously taken the time to share your positive experiences with us. To now change that to a 1 star review because we did not provide the exact outcome you wanted feels extremely unfair.
For anyone reading, the issue reported related to one individual contact lens from a pack of three. We were unable to supply a single replacement lens, so instead, we refunded the cost of the individual defective lens in full. That means you were refunded for the lens you reported an issue with.
What we are not going to do, and what we do not believe any reasonable business would be expected to do, is refund lenses that were not faulty, were not reported as faulty, and are still perfectly usable. The left eye lens you refer to was not defective and remains usable as a spare lens. We appreciate this may not be ideal, but it does not mean you were left out of pocket for the faulty lens.
We have communicated with you at length, explained this clearly, and tried to support you as best we can. Across your multiple orders with us, we have always delivered to you on time and provided you ongoing customer support on several different topics, so we do not accept the suggestion that we have been careless, unreliable or unhelpful.
We also find the comment about small businesses “going bust” to be particularly personal and unnecessary. It is disappointing to see such a comment made after we resolve the matter fairly by refunding your defective contact lens.
Whilst we would be disappointed to lose you as a customer, you are of course entitled to shop elsewhere. However, we do not believe this review gives a fair or balanced reflection of the support provided, the facts of the issue, or the resolution offered.
Good website with fair prices & super…
Good website with fair prices & super quick delivery...thank you 👌
20 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks for taking the time to leave us a review, Pauline! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
Great service
Great service! Good price on my multifocal Dailies, delivered really quickly. Also speedy, friendly helpful reply to a query (hence me taking the time to leave this review!) Totally recommend Optical Store.
18 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks so much for the lovely feedback, Miss Elsie! We’re really pleased we could help with your query and get your order to you quickly. It means a lot that you took the time to leave us a review, and we look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service. The contact lenses were delivered the next day. The price is very competitive. Much better than high Street prices.
12 maj 2026
Omdöme utan inbjudan
Svar från The Optical Store
Fast delivery and no high street price tag attached? We like that combination! Thanks so much for your support and kind words, Geoff. We look forward to welcoming you back to The Optical Store again soon!
Simply the best on the market!
Simply the best on the market!
I highly recommend The Optical Store! They are hands down the cheapest on the market without compromising on quality. The customer service is absolutely amazing—super helpful and responsive support team. On top of that, they have incredibly quick dispatch. Smooth, fast, and affordable. 10/10, will definitely buy again!
17 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you so much for the lovely review, She! Comments like this genuinely make our day. We’re delighted you’ve been happy with our prices, service, and delivery speed. Knowing you’d rate us 10/10 and plan to shop with us again means the world to our team. Thanks again for your support, and we look forward to welcoming you back to The Optical Store again soon!
Above and beyond!
13 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks for taking the time to leave us a review, Tom! We look forward to welcoming you back again soon.
Svar från The Optical Store
Thank you for taking the time to leave us your feedback, TY. We look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service, exactly as described and a very quick turn around from order to delivery.
10 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you so much for sharing your feedback and your experience with us. We look forward to welcoming you back to The Optical Store again soon!
Really happy with the product and…
Really happy with the product and customer service.
Ordered a pair of Ray Ban sunglasses for my boyfriend’s birthday. Still hadn’t had my Royal Mail confirmation after 5/6 days of purchase due to sunglasses being out of stock. Rang up and spoke to a gentleman who was extremely helpful and got some different sunglasses out the next day which were just as nice and very similar to my initial order. They post them out the next day and arrived on time as promised the day after.
10 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you so much for the lovely review, Charlotte! We’re really pleased we could help find a suitable alternative and make sure the sunglasses arrived in time for your boyfriend’s birthday. Our team always tries to find a solution when things don’t quite go to plan, so it’s wonderful to hear you were happy with the outcome. We hope he loves his new Ray-Bans and we look forward to welcoming you back to The Optical Store again soon!
1st class service & I will be back for more
Having been on a subscription plan from a well known opticians for several years the price has just kept creeping up so I decided to call it a day & cancel.Did alot research online to see where I was going to purchase from.The optical store popped up & the prices seemed very good.I did read trustpilot reviews & had no hesitation placing an order.I took the chance & purchased 3 months supply.Ordered Sunday,despatched Monday & arrived today Tuesday. Now that is what I call 1st class service.I will be back in 3 months time for more.Thank you so much.A very happy customer😀
9 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks so much for your review, May! We know switching from a long standing subscription provider can feel like a big step, so we’re delighted we could make the transition a smooth one for you. Enjoy the savings, and we’ll be ready when it’s time for your next order. Thank you for choosing The Optical Store!
Super quick delivery and good prices!
9 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks for taking the time to leave us a review Claudia. We look forward to welcoming you back to The Optical Store again soon!
Fantastic from start to finish 😃
Fantastic from start to finish 😃. Ordered and delivered in just 3days can't grumble at that. Plus a fantastic price 😁
9 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Fast delivery, great value, and a happy customer? Sounds like a successful order to us! Thanks so much for your feedback, Adam. We look forward to welcoming you back to The Optical Store again soon!
Good first order!
Wasn’t sure whether to try this company but glad I did as I saved quite a bit of money doing so and the contact lenses I needed were shipped and delivered quickly - would use again
5 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
We love converting the sceptics - thanks for taking a chance on us, Fiona! We’re delighted your lenses arrived quickly and that your wallet is a little happier too. We look forward to welcoming you back to The Optical Store again soon!
Great service with the best prices
Each time I require new lenses, I do an internet search for my brand and prescription.
The Optical store always come in much cheaper.
I was sceptical at first. So many online scams.
I ordered my first batch. They arrived promptly.
No issues, the genuine article and I have been reordering for myself and my wife over the last 12 months.
The Optical store always seem to have stock, the best prices and prompt delivery
3 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
This is such a lovely review to read - thank you David! We know there are a lot of other online retailers out there, so hearing that you’ve continued to choose The Optical Store for the past 12 months, for you both yourself and your wife, genuinely means a lot to us. We appreciate your trust and continued loyalty and we look forward to welcoming you back again soon!
Great service and sunglasses
Ordered sunglasses after reading excellent reviews and they didn’t disappoint. The sunglasses were shipped the following day! Really pleased with my Ray Bans and at least £40 cheaper than competition. Would definitely recommend!
4 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for the fantastic review and for trusting us with your first order, Diane. We’re delighted your Ray-Bans arrived quickly and that you found them at such a great deal - enjoy them! We look forward to welcoming you back to The Optical Store again soon!
Excellent from start to finish
Excellent. First time using your store and it was seamless. Easy to order my lenses, fast processing and delivery and excellent communication. I’ll be back.
6 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you for the kind words, Natalie! We're so pleased your first order was smooth, simple, and delivered quickly. Thanks for putting your trust in us - we look forward to welcoming you back to The Optical Store again soon!
Svar från The Optical Store
Thanks for taking the time to leave us a review. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Can’t recommend this company enough
Can’t recommend this company enough, competitive pricing and a first class delivery service, I don’t use anyone else now.
12 maj 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thank you so much for the amazing review, Andrew! Hearing that you don’t use anyone else now is one of the biggest compliments we could receive - we really appreciate your continued support and loyalty and we look forward to welcoming you back to The Optical Store again soon!
Great price and arrived next day 😊
2 juni 2026
Omdöme utan inbjudan
Svar från The Optical Store
Thanks for taking the time to leave us a review, Gemma. We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
It is always difficult buying on line…
It is always difficult buying on line from business's you know nothing about, wondering if your money is going down the drain.
I needed some more Maui Jim glasses because I find them fantastic and their lenses really work for me so I shopped around researching each shop and found very good reviews for The Optical Store UK. I contacted them via email. They responded very quickly so I went ahead with my purchase.
Ringing them initially was a bit off putting as I got an answer machine telling me that customer service wasn't available at this time which seemed odd however I did persevere and subsequently I have had several conversations with them and they have been great!
It's a family run business, they did what they said they would do and located the glasses I wanted, posted them out to me ahead of the schedule having rung me to check I would be at home to receive the signed for next day delivery parcel.
Hesitate not, this is a legit company who do what they say and still have sound values not often met with these days.
Your money is safe with The Optical Store. Thanks.
3 juni 2026
Omdöme utan inbjudan
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