The Office Crowd Omdömen 

Took forever to receive my order, they only reply to every 10th email. The upholstery is so thin that you can feel every screw when you're sitting on the office chair. I complained but again no reaction on my 7 emails so far.

I bought a chair from this company, trusting their website's promises of a "total satisfaction commitment." Unfortunately, the reality has been completely different.

My chair arrived broken, and ever since I reported the issue, customer service has been nonexistent. I sent multiple photos of the damage and have tried to contact them repeatedly for a solution, but the only response I've received, after several weeks, is a vague "we're a small team and we're looking for a solution." The days keep passing, and I still haven't heard anything. No one has taken responsibility or offered me a concrete solution.

If you're thinking of buying from here, I urge you to seriously reconsider. It's not worth the risk.

Our #order TOC-10194

I have waited nearly 2 months for a chair that would reportedly be sent within 5-10 days at the point or ordering. I checked using the web chat and they confirmed that timeline. I received an email saying the order would be late but they have been unable to tell me how long the wait will be.

The customer service is very polite, but replies are patchy and slow once you have paid up. After finally requesting a refund, it has been a further week with two chasing emails and they still have not confirmed that the order is cancelled and refund is underway. I guess I’ll be contacting my credit card company.

From the other reviews I expected my chair to take about a month to arrive but this wait was far too long, and struggling to get a refund has made this a very poor experience. I do not recommend at all.

I’ll start with the only positive aspect of this experience: the package arrived on time.
Unfortunately, the problems are many.

The box was severely damaged upon delivery, with multiple dents and even a hole at the bottom, which allowed one of the wheels to fall out. The chair was packed in a very careless and sloppy way, protected only by a thin sheet of plastic, which was absolutely inadequate. Unsurprisingly, the wheel that came out is scratched all over.

The chair itself looks second-hand and shipped without any proper maintenance. The wheels barely roll, they move slowly, with resistance, and make unpleasant noises because they were never lubricated. The same goes for the backrest mechanism, which is jerky and noisy. Even worse, some of the rotation joints are clogged with dust, dirt, and even HAIR!

This is completely unacceptable for a product sold as refurbished.

UPDATE - 2 weeks later
A week ago, the chair seatpad started noticeably lifting from the sponge underneath. I sent them a message explaining all the issues, but after a first answer that requested some pictures from me, I have been waiting for a message after I sent my pictures for a week now

We ordered 4 RH400 chairs from The Office Crowd, which were advertised as coming with headrests. All of them arrived without the headrests.

The Office Crowd promised to send the missing parts three weeks ago, but nothing has arrived and they’ve since stopped responding to our emails.

Very poor service and communication – we will be reconsidering any future orders with them. Very disappointing experience. Will be taking the matter up with trading standards.

UPDATE: Still no resolution, no response to emails and no missing items sent. This is being passed over to the bank and legal department for further proceedings

⚠️ Avoid this company ⚠️
I ordered a chair on 21st August with a promised 5–10 day delivery window. Nearly four weeks later, I still don’t have it. There’s been no communication from the company — I had to chase them just to get any updates.
I’ve now requested a refund, but based on their track record, I’m worried that could take just as long. At this point, I honestly can’t tell if this is a scam or just shockingly poor service.

Arrived promptly and couldn't be happier with the chair (looks brand new to me). Highly recommend

I bought a refurbished Knoll Generation Task Chair from these guys. It took about 2 weeks for my chair to arrive to Germany after the date of purchase.

8 month later a lift mechanism's lever broke, the customer support was very kind to send me a replacement chair. So I really have nothing to complain about. I'm looking forward for an opportunity to order something from them again in the future.

AVOID AVOID if you value your sanity and time. I paid for a Herman Miller aeron classic chair refurb for £550 waited patiently for weeks. Had the obligatory email to say there was a delay at the 10 business day mark, gave it a few weeks more, made contact with them with more delays being cited. They appear to be selling what they haven't got otherwise it wouldn't take 5 weeks or more. I asked for a delivery date and gave them a deadline if not met would request a refund. Had no reply after another 7 or more days after the deadline. I requested a refund, heard nothing so requested a section 75 from the bank as paid by credit card which I highly recommend. The day after, they replied stating the refund will be started. The money was back in my bank in less than 5 days so thanks for that. Glad its over with them, I bought a Herman Miller refurb from DES London and got the chair in mint condition for £429 in 4 days, TOC be like DES London and you will succeed, your business model is pure rubbish

I waited almost a month after my order to write this review.

I gave the business far more than ten working days, yet I didn’t receive my order, even after following up several times via email.

Luckily, I paid using a credit card.

I am disappointed as I like to support small businesses where possible.

Avoid this company! I have not received the chair i ordered almost 2 months ago. Communications have been very poor and I am now struggling to get my money refunded. Do not use this company if you need to actually receive your order or want your money back.

I ordered a single chair on the 27th of July this year. I contacted them after the 15 work day delivery period and asked if my order was coming, which is where they surprisingly responded immediately telling me about the backlog issue and that no delivery date could really be set. I was fine with the response since I wasn't necessarily in any kind of rush. It has now been 63 days since my order was made and any attempts to contact them go ignored with no sign of my delivery. I am genuinely worried that I won't be receiving my order or money back since I have no clue where to even go for a refund.

I strongly recommend you avoid ordering from this seller until they sort out their issues.

It took a while for the chair to come initially but I was told this was due to each chair being refurbished to order. When it did arrive, the chair was in poor condition, definitely not 'refurbished to original condition' as stated on the website and hadn't even been cleaned. The arm mechanism wasn't working correctly and they were very loose. After a bit of back and forth, I agreed for the chair to be sent back for repair. I have emailed on a number of occasions for an update since but the replies have stopped. Here I am 2 months on, no chair, no sign of a refund or resolution. Although this is a cheap option, I would advise anyone to pay the extra and go with a different company and avoid the headache.

Great communication via email with clear instructions about delivery process when I asked (had to follow up because confirmation email went to spam which I didn't check)

Purchase arrived around 10 days after order.

The item is like new, I was a little worried if fabrics could be soiled but the refurbishment is great and at a fraction of the price this is a 10/10 purchase.

Would definitely recommend and I can't understand why there are negative reviews here.

Ordered a refurbished leap v2 from this company. It came in very poor quality, they clearly try to source the cheapest chairs possible and slap some new padding on.

No reply from the customer support team during or after purchase. No hope of a return of refund. The chair is already making squeaking noises after a few weeks and its very hard to adjust the height.

Definitely avoid and buy from somewhere else, even though the lower price may be tempting.

There is no communication from them about the status of the order, when the chair will arrive or any tracking details. They have taken my money (which is not cheap even for a refurbished version) and no communication.
AVOID AT ALL COSTS

I ordered a Humanscale chair, and only after ordering saw negative the reviews. I don’t usually post here but wanted to offer balance: all went smoothly for me. I’m pleased with the chair and the refurbishment, it was dispatched on time, delivered quickly and packaged well. And it was by far the cheapest option. I agree that the emails don’t instil confidence, and some went to junk. But apart from that, all excellent.

Miserable experience. I ordered a chair that was listed as "in stock." I received my order confirmation and was told that it would be delivered within 8-10 working days. Fast forward to 7 weeks later, and I'm still without a chair. In between, I was told that the chair components had arrived two weeks ago and my chair would be delivered within the week. Nope. If you need a chair, don't count on them to deliver it.

As with all other reviews. Ordered in June with a 2 week delivery and still have not received my order. Have been given multiple conflicting reasons as to the delays but they will not commit to any delivery date.

Customer service are rude and disinterested. Absolutely no empathy. I can not believe that Trading Standards have not been involved with this company as of yet. Would not recommend anyone else taking the risk with this organisation.

Avoid at all costs, when i placed the order it stated one left in stock, so i spent nearly £600 which you had to take out delivery insurance (should have smelt a rat then) after 16 days of placing the order they now tell me chair not in stock and they are making one especially :-) but no idea when i will see it, i have therefore cancelled the order, go elsewhere people, the positive feedbacks are more than likely employees or family and friends of the business