The Office Crowd Omdömen 

Ordered a refurbished Humanscale Freedom Headrest Chair on July 9th. Over a month laterm still no chair, no firm ETA, just vague “backlog” excuses.

Looking at other reviews here, my experience is not unique: missed delivery promises, poor communication, and endless delays. Wish I’d seen these before ordering.

Feels like exactly what others have called it: a scam.

Very disappointed - where is my order?
Ordered a Herman Miller Aeron chair 9th of July, chased the company on 22nd as had heard nothing, was told to wait the full 10 working days before asking for an update. So I did wait, and nothing. Only after chasing again on the 24th was I told about a 'backlog' and they'd have my order with me 'soon'. In good faith I accepted this and waited another week, and nothing.
Third chase was on 30th of July explicitly requesting a specific delivery date range, this was not given, instead I was now told they're waiting for a part to be delivered to them to finish the refurb. It's now nearly a month since I ordered and frankly fed up with the lack of clarity and the changing story. I have now very clearly stated to them that if I do not receive delivery details after 30 calendar days since ordering, I will cancel my order and expect a full refund.
Backlog or not, take the initiative to be open and honest with your customers about any delays and offer compensation BEFORE they have to chase you if you cannot meet expectations. Clearly I am not the only customer who has had this experience and it does not leave a good impression of how this company is run.

This is an update to a previous review.

Having received no information about shipping for three weeks, and no information from customer support, they immediately shipped out order after posting a negative review here.

That order just arrived.

We have opened one of two boxes so far.

What we are now in possession of is essentially a large lump of scrap that we are going to have to pay to dispose of.

First, the unit was not 'refurbished.' It looks like it was picked up for free from a scrap yard, then bundled into a box and sent to us. Rusted and dirty. Taking a couple of wet wipes to it started to clean it up a lot, which mainly shows that they did literally nothing to 'refurbish it.'

Then, when we took it from the box, we found that the drawers were broken. Top drawer is locked, no key.

Bottom drawer won't open.

Middle and bottom are both on runners that have come loose.

This is just a large and heavy lump of scrap metal.

I've been waiting for my chair for over a month. I was supposed to receive my chair within 14 business days. The order was placed on June 27, and I still haven't received anything.

I have contacted customer support multiple times, and they have told me that some parts are missing and have not given me an estimated delivery time for the order.

There is no update on my order on their website; they are not transparent with customer information. I waited a long time to post this review, giving them a chance to do their job efficiently, but since they are unable to do so, here it is.

I will probably file a dispute with PayPal for a refund.

TL;DR: they are not serious, avoid them.

Ordered chair. They then inform you that it will take ten days to refurbish chair to order. No updates. After one month request refund. They agree but no action is taken. I am trying to get refund through my bank.

Updated Review:
At first, I really thought this was a scam because they took my money and I didn't hear anything for weeks. It's a two star review now up from one because customer service and communication are virtually non existent, and it took absolutely bloody ages to get here. I ordered a Herman Miller Aeron Chair on the 2nd July 2025 on the promise it was a 7-10 day delivery. It finally arrived on the 15th August, 28 days over due. They did send and email on the 10th day say it would be delayed but not for long. Now it's almost a money and I've heard nothing. The phone number didn't get answered so I sent an email. I simply asked when and they responded saying they were far busier than normal and they are working through a small backlog.
Believing it was a scam I did a bit of research into the company and discovered a shady struck off history but it turned out that wasn't the current owners who apparently bought the business last year off the administrators. Of course the parentage of their new identity isn't mentioned anywhere on their website pretty much like it wasn't mentioned on the previous company's either.
Anyway, enough rant about how long it took and the feeling I had in the pit of my stomach that I'd been conned; I received my chair eventually and very nice it is too. It really does look like new! It was delivered well packaged although the parcel tracking is a story in itself. I received an email out of the blue informing me the chair had been dispatched but when I checked courier's website at 7.00pm that same evening it said "the ticket had been raised". The next stage was to be "we have your package", followed by all the other stages of transport hubs and then "out for delivery" and finally "delivered", only when got to work at 9.30 the next morning the package was there, which was a nice surprise!

I did say that if I ever received the Herman Miller Aeron Chair that I would update the record accordingly and here I have.

To those thinking about buying from the Office Crowd: Consider, there are an awful lot of low star feedbacks here but if want a good fully restored Herman Miller Aeron Chair there is not that many places to buy from. So if you can stand the long wait and utter silence from the customer service I'd say go for it. At least you'll have a nice surprise when the chair you bought and thought was lost suddenly turns up out of the blue!

What the Office Crowd need to do is under promise and over deliver, not the other way around.

I placed an order for a Humanscale Freedom Headrest Chair on 23 June 2025, with shipping insurance and a stated delivery timeframe of 10 working days. It’s now been over 5 weeks, and not only has the item still not arrived, but communication from the company has been practically nonexistent.

Despite multiple emails and follow-ups, I’ve received no clear updates, no confirmed delivery date, and no resolution - just vague responses or silence. I’ve since seen other reviews reporting similar issues, which is deeply concerning.

This experience has caused unnecessary stress and wasted time. I've now had to initiate a chargeback and escalated the matter to Citizens Advice/Trading Standards.

I strongly recommend others think twice before ordering — this kind of service is simply unacceptable.

I ordered a refurbished chair which arrived broken. Informed their customer service via FB Messenger who said it was improperly fitted and a new replacement would be sent. After many chase ups, they claimed to have sent a new chair at the beginning of this month, which still hasn't arrived and they have ignored all my messages since...

Do yourself a favour and avoid this place .

I purchased a chair from The Office Crowd on the 16th June. After 10 working days with no update/delivery information, I took the advice of the other reviewers and directly contacted them, at which point they prioritized delivering the chair to me, which arrived soon after.

The chair arrived faulty, with a non-working gas tank. After discussions back and forth with customer service, I had returned the chair and received a replacement. But I had ordered the chair with all the features, instead they delivered the cheaper version that missed features. I am now trying to get a refund of the difference - as I had paid for a product that was not received.

Unlike the other reviews customer service has been responsive and they did try to help. But it seems this company is pretty incompetent in general - at the end of the day, I had to go through receiving a broken chair (no QC before delivery???), returning it, getting a new one that is the wrong version (again, what are they even doing??) and now requesting a refund, which is well over a 1-month ordeal just for a chair. Honestly just take your money and purchase from another company that better respects your time.

EDIT: I have received the refund for the difference between the chair I bought and the one I received. Still, the hassle and issues described make it impossible to give more than 2 stars.

After a very frustrating start to our order which resulted in a very negative comment on Trustpilot, I can only say the customer service afterward has been fantastic. We now have all chairs and are extremely happy with them.
They seemed to have a turnover of staff which didn't help but they have redeemed themselves.

I was nervous after ordering a Knoll desk when I saw the reviews. I emailed the owner as saw he had replied to someone to help. He immediately replied and that was late on a Saturday evening reassuring me everything would be plain sailing……and it was.

The desk arrived today and it’s fantastic. It was also super easy to put together with very few screws.

I would definitely use them again. Thanks to Ross & Stephen for excellent communication.

I ordered my chair on the 5th of July, and it arrived today, the 9th of July. I was worried about the delivery and whether I would get the chair because of the reviews on here. So I reached out to Office Crowd support tuck a little while but got everything sorted in a day with chatting to them, and my chair was shipped and a speedy delivery within a day. All round great if you worried about getting your chair or anything because of the reviews on here, speak to the support team and give them time to reply, as I got a reply and all sorted in a day.

If I could give 0 stars I would. I’ve been chasing the order for weeks now. The first email I sent was responded to by telling me not to contact them till after the 10 days. It’s now a week plus after that time period and still no update or idea what’s going on with my order. I’ve tried calling to no answer and now have no faith the product will be of any quality. Due to the ongoing situation I’ve had to contact my bank to cancel the order as I fear this is all a bit of a scam.

I purchased a reconditioned Herman Miller chair at the start of June. Once it arrived I found it to be dusty and in need of a good wipe down, but no staining and the plastics had no visible scratches. Upon further inspection I could only describe it as mediocre condition at best and that it doesn’t meet the 10 step restore process advertised on their website, which they say is performed for each reconditioned chair. Below are the problems I have.

The foam insert in the front is damaged, old and brittle with clumps missing and when sitting dust and bits often fall off. Very noticeable on a wood floor. The recon process says foams are replaced if worn or damaged - hasn’t been done.

The seat material has a small tear/fray at the front - ok fair enough for a second hand chair, would have been good to call it out in the description though as the material is tough and it scratches my leg.

One of the plastic mechanisms for the arm rest adjustment is broken, so that doesn’t work. The recon process says this would have been checked and replaced - obviously not for my chair.

Replaceable plastic arm rest cover is broken underneath causing it to lift when leaning. Again, something that should have been noticed and replaced under the recon process.

I could have purchased cheaper from other providers who also sell reconditioned chairs, but I thought by paying the extra and based on the information on the website I’d have got a better service.

Now on to service - I have emailed about the issues found, providing photos and offering solutions (either they send me parts and I can replace, or I can source, replace and they refund the difference. I’ve had no responses at all.

Summary - you can probably buy a decent chair here, but looking at the reviews it’s hit and miss. Customer service is non-existent, so if there is a problem you’re stuck.

Everything went wrong so I’ll just paste in my final email to them for you all instead-

I am writing to formally express my deep dissatisfaction with both the products I received from your company and the appalling level of customer service I have experienced throughout this ordeal.

The first chair you supplied was faulty—specifically, the armrests. This was then followed by a replacement chair in disgusting condition delivered to the wrong address. The situation was mishandled at every turn.

There was no quality control, no accountability, and certainly no meaningful apology beyond a single, perfunctory message at the very beginning. At no point did your team show any genuine concern for the inconvenience or frustration I was forced to endure.

The communication throughout has been appalling. Emails went unanswered by your staff and they even blamed each other for everything that went wrong. I was left chasing updates and re-explaining the same issues over and over again. Frankly, it felt like dealing with an amateur operation completely unequipped to handle basic customer service, let alone rectify a mistake of your own making.

In the end, I was forced to request a refund simply to put an end to the exhausting and unacceptable experience. Your failure to take responsibility, your total lack of communication, and your dismissive approach to customer concerns suggest a company that neither values its customers nor intends to improve.

I will be sharing my experience in public reviews so that other potential customers can be made aware of what to expect from your business. I suggest you urgently review your internal processes, because based on this experience, you are on a fast track to losing trust, reputation, and custom.

Honestly I cant think of a time that I have received worse customer service. I think this business must be incredibly badly run.

Bad product, bad service, and I had to nag for my refund - I thought this was going to end up at the small claims court.

Not a single apology throughout the terrible experience

The Office Crowd is were it's at! Look no further for the best of the best refillable and on time!

I know others have had awful experiences but ours was fantastic. The chair I ordered took the full ten working days to arrive via FedEx and was in fabulous condition. Kudos to the Office Crowd, thank you for our chair.

I ordered a Herman Miller Abak desk from The Office Crowd and was told it would be shipped within 2 weeks. It’s now been 10 days and I haven’t received any update or communication. The worst part? It is completely impossible to reach them.

I’ve called multiple times—almost every day—and no one ever picks up. No response. For a company selling premium office furniture, their customer service is shockingly unprofessional and unresponsive.

At this point, I have no idea if my desk is even going to arrive. I’m left in the dark with no support, no updates, and no way to contact anyone for answers.

Buy at your own risk. If something goes wrong or you need support, you’re on your own. I would absolutely not recommend this company to anyone.

Be aware, this company refurbishes / manufactures AFTER you order. This is how they can propose different color fabrics / leather on chairs, but this also explains why orders take long to ship.
They have a month of delay on average I believe. I orderer a refurbished chair on the 12th of mai, it was shipped on june 3rd. It arrived june 12 (I live in France). Very good condition, brand new upholstery, I'm happy.
If you order, just send them an email after the official delay expired (14 business days). I did and they flagged my order with priority.
They should definitely update their shipping times and be more honest about refurbishing after order, and give an indicator on how backlogged they are.
Otherwise, this seems like a cool company.