The Office Crowd Omdömen 

Chairs arrived after two week. New upholstery was not fitted very well with rucks and gaps. I asked them how to remove the back rest plastic cover so we could re-glue the fabric. No reply to date. Won't be using them again.

I made the order (TOC-12434) on the 21.01.2026 today is the 25.02.2026 and is not any sighn of the order to be shiped.
I wish I read the reviews before purchase. Likely I [paid by credit card then I will have my money back guaranteed.
Rang them a few time still promissing and complains about their labours.
I will avoid them in the future!!!
Looks more like scamers!!1

I really wanted to like this company. Completely agree with their sustainability principles. Unfortunately, my chair never showed up. I chased repeatedly whilst it was on order but got no response. Eventually I just requested a refund and they then did respond to say it was due to delays with the paint.

I ordered a chair on Black Friday they said they were busy and the lead time would be longer. Fair enough. Then I chased up and they said they hoped it would be soon. Then they closed for Christmas for a fortnight. Then they told me they were waiting for spare parts; for a chair? That they'd had on order for months? I eventually asked for a refund and was told it would take up to 10 working days after it was processed. I'm sure it will come as no surprise to you to find that it didn't arrive and they just ignored my final email. I now have my money back after going through my bank. Don't order from them. They fit my definition of scammers.

[UPDATE2] My refund was successfully processed, so at least there's that.

[UPDATE] BAD/SCARY REFUND EXPERIENCE

They told me that they were awaiting a shipment for core parts of the chair I ordered and were not sure when it would arrive, and offered other chairs instead. Why make the chair available to purchase in the website then? Other chairs are tagged as sold out.

I was not interested in the alternatives so I opted for a refund. They told me "Once the refund is set, please allow up to 10 working days for it to return to the payment method." I verified with them that I will get a notification of when the refund is "set", and will need to wait 10 days after that to get my money back.

It has been more than a week since that exchange and I haven't gotten any such notification. I followed up today and thankfully got a response - at least someone is still watching the mailbox - but it was just "I am hoping it will be processed today".

As of now, I am still scared that I will not get my money back given how they have been moving.

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DO NOT BUY FROM THEM IF YOU HAVE SOME TIME CONSTRAINTS. I wish I saw the trustpilot ratings before I placed an order because the experience so far has been unpleasant. They say on their website to expect delivery within 7-14 days, but this was not upheld. Communication is very poor. Aside from an initial email saying "we are a very small team experiencing delays", they've been quite silent. Even after multiple follow-ups, they do not even have the consideration to give a simple update on when I could expect my order to arrive. I can't believe I would need to write a review just in the hopes of getting an update for when I could receive my order. Now I am more worried given other reviews indicating trouble even getting a refund.

I wish i had read reviews before i ordered a chair. kept chasing - at first it was we may take the full 10 working days and after that.... ghosted. Not a sausage. Terrible terrible company.

I’m writing this in hopes of getting a clear status update on my order (TOC-12449). I received the Giroflex chair, which is in excellent refurbished condition (5/5 for quality), but the Workstories Solo Electric Desk is still missing.

The system marked the entire order as "sent" on Feb 2nd, but the 10-business-day delivery window has passed and I haven't received tracking or an ETA for the desk. Support on the phone was unable to provide any details.

I would really like to keep the desk and update this to a 5-star review, but I need a confirmed shipping date and tracking number to coordinate the delivery to my flat. Can someone from the management team please look into this?

UPDATE Feb 10
I got the desk yesterday, assmebeled it , and it's working and in a very good condition!

Truly dreadful service. Ordered chair in early December. 4 weeks later they still don't know when it will be possible to ship it. They kept saying they'd call me back or email me and never did. Now waiting for a refund for over two weeks, they still don't know when it will be possible to return my money! They do not give a hoot about customers. Do not give them your business you will regret it.

I was worried based on the reviews but, my chair was delivered within 10 days. The price was as good as your going to get. I got loads of email updates from the courier and experienced no issues at all. Sorry to read the reviews of those less fortunate but hopefully this is a sign of improvement.

Ordered a chair at the start of January which was very much needed for home office set-up. It’s now approaching end of January and I have no update on where my order is or when it will arrive. I have asked for my order to be cancelled so I can order from elsewhere and I have still not heard back. As a pregnant person who needs a chair to work from home, this is unacceptable. Wish I’d read these trustpilot reviews before ordering!

Do not waste your time ! Yes they are decent priced but the service is awful
They did not deliver ! After 6 weeks I had to ask for money back. After another few weeks I finally got them. Awful company! A total disgrace !

Utter farce of a company. Ordered a chair on the 17th of November, on the 12th of Jan I still haven't had any information from the Office Crowd on where my order is or if they have any intention on ever fulfilling it. I emailed on the 22nd of Dec and received a holding email back saying they were working through a backlog but have had no reply to a second email on the 5th of Jan. I'm not generally into complaining about businesses but when calling and emailing don't elicit any response I don't have many other options.

Ordered a chair. No contact for four weeks.

Emailed to cancel the order. Have been told for EIGHT weeks that a refund will be processed.

This company is horrific

I have tried calling Countless times!!
No one ever ever ever answers!!!
This chair was attempted delivery on 7 November!!! which was 16 days!! NOT the 5 to 10 days which was my utmost limit!!!
I was out of the country overseas on urgent family business (I’ve only just returned) and at that time I instructed my neighbour who was looking out for me, to NOT take delivery of this chair!! Which is what happened.
So - 1) now you’ve taken my Money for a delivery which did NOT happen in time as per your promise, and 2) you have the chair, so you have the chair and my money.
I want a refund ASAP else I will be taking legal action against this company. It's totally disgusting the NON-service you provide to all the many many many 1-star customers, whom you've caused STRESS and TAKEN OUR MONEY!!

The chair I bought took twice as long to turn up as it should have - possibly due to Christmas, and communication wasn't brilliant; but the chair was really good value and well packaged when it arrived.

Ordered a chair 10 weeks ago. Policy is dispatch within 10 days…
No sign of delivery date or even offer of refund/ compensation, like all the other posts here.
Big avoid and management should have serious concerns
**Update** Order delivered today 9th Jan, miraculously with zero confirmation from TOC.
Chair condition is good, minor wear in places but feels largely brand new.
If you have the ability to wait over 2 months then I guess this is the company for you.

Sold a faulty product, told my item just needed some WD40 (after multiple email attempts and weeks of waiting) but all of my recent contact attempts have been ignored. Please avoid.

Same as most reviews. Ordered chair now 6 weeks and still waiting. Sent email requesting refund no reply so started bank dispute!! Avoid. Update..1 star to 3 stars I finally received the product which is good- Very happy with it. I think if they change the promise of delivery timelines and sharpened up the customer service the reviews would be dramatically changed. People are more happy to wait if they are aware.

I purchased an ergonomic chair from The Crowd Office. The buying experience was generally positive: I received professional advice, and when I needed to add some customizations to my order, the staff responded quickly both via chat and email.
The problems began after the chair was delivered. I tried to contact customer service for several weeks without any success. The chair arrived with a slight delay compared to the estimated delivery date (about 21 days later), which is still acceptable. What I find much more frustrating, however, is having asked for clarification regarding a double VAT charge and not receiving any response after several weeks.
I live in Italy, and the invoice I received includes a 22% UK VAT charge. Upon delivery, I was also required to pay an additional 22% Italian VAT. I contacted customer service to request an explanation and to understand how to obtain a refund, but I still have not received any feedback.
Furthermore, I made the purchase as a self-employed professional, yet the invoice was issued without my VAT number, as if the product had been sold to a regular consumer. This prevents me from accounting for the expense in my business records. I requested a corrected invoice multiple times, but once again, none of my messages received a reply.
In conclusion, the product itself meets expectations, but the customer service is essentially nonexistent.

I ordered a Herman Miller Mirra office chair 12 Oct 2025, it finally arrived 24th Dec, about 2 and a half months later. After so long, I genuinely thought I wouldn't get the chair and would be requesting a refund or a raising a dispute with my bank, so it was a relief. The chair is fine, you can tell it's used with the odd minor mark and scuff but within what I expected and overall looks great, plus adjustment levers all work, wheels are used but fine. Also a good price for an expensive chair.

Like others communication with Office Crowd is very slow or non-existent. I chased up the order multiple times and when you do get a reply - which will take at least a week if you do get one at all - they give excuses such as 'we are a small team' and 'we have a backlog' and no real update on your order. This is no excuse for selling products with a promised delivery time of 10 days and leaving customers hanging in the dark. It's a shame because the core idea of refurbishing office furniture is great, their operations however is not.