The Office Crowd Omdömen 

To be avoided. Never received the chair. Communication dried up. Reclaimed my money through Paypal.

Hi ordered a desk from The Office Crowd, the desk arrived even though I asked for it to be cancelled before it was ever shipped, desk was missing all the fittings so can't be used, I contactes them multiple times try to return the item and I was met with silence, they took my money and run basically, I have now had to raise a dispute through my bank to try and recoup the money, don't disregard these reviews, they are 100% accurate and I would suggest you stay away and order from a reputable company, don't be fooled by the nice website they are scammers, it's worth paying more elsewhere to receive excellent customer services and a higher quality product, I will never use this company again, you have been warned.

The concept of recycling and sustainability is great however the delivery of this service is so so poor, it really lets everything down, and it is just not worth the hassel for the saving. I would not recommend sadly. Avoid the hassle.
You cannot get through to anyone, no one replies to emails. When the do finally respond it is awful excuses such as been on holiday, been so busy; and you still don;t get an update therfore having to wait and keep chasing constantly. There are still customers waiting for their products that they have paid for it is not good enough; you really need to revisit your team and service. Really really poor, unacceptable service.

I think I have been scammed. I ordered a chair 3 weeks ago and have heard nothing. The phone line is never answered. Please give me a refund.

Over a month since I ordered and not received it yet. Only one email response received from the chasers I've sent. Requested a cancellation and refund and heard nothing back.

So let me spell it out for you - GIVE ME MY MONEY BACK IMMEDIATELY OR I'LL REPORT YOU TO TRADING STANDARDS

No answers, no updates. Been waiting for my desk chair forever. Had to cancel my order and request a refund via my bank. Avoid!

DO NOT BUY, after 3 weeks of no updates I cancelled the order, two weeks went by and no refund, I emailed them and they said the refund was already approved, two months later I still have not received my refund, I had to dispute the charge with my bank for a chair they never even shipped. Worst experience with an online furniture store I've ever had.

Ordered a Chair from them. It arrived a bit late but was acceptable still, sadly when unpacking I noticed a lever to adjust a armrest was broken off. I sent them an email asking for a replacement part a month ago and have still yet to receive a reply. Sent them messages over their platform chat, but nothing!

This is really sad as the chair looks and feels great, but the customer support is just horrible. If something is broken you should be there immediately to fix it and not just ignore it.

🚨 Review for The Office Crowd 🚨

Order cancelled – no refund, no communication

I agreed with The Office Crowd to cancel my order, and they confirmed this. Yet despite that, I have not received my refund. Since then, the company has gone completely silent – they have stopped replying to my emails and have ignored all attempts at contact.

This is unacceptable business practice. When a company promises a refund, they must honor it. Instead, I have been left out of pocket and forced to escalate the matter by reporting them as fraudulent to my bank.

Trust is the foundation of any customer relationship, and The Office Crowd has broken that trust entirely. Their lack of transparency and refusal to communicate shows a disregard for customers.

⚠️ Warning to others: Based on my experience, I cannot recommend this company. If they see this review, I hope they finally take responsibility, issue my refund, and stop treating customers this way.

Incorrect size supplied and no real attempt made to rectify the issue, so I’m left out of pocket.

DO NOT BUY. I placed an order in late October and requested cancellation immediately. They confirmed in writing that the order was cancelled and promised a full refund within 10 days. It has been over a month and I have received absolutely nothing. They have stopped replying to emails and I am now forced to go through a legal bank dispute just to get my own money back. Completely unreliable.

Today marks the 16th day since I made an order with the office crowd. Communication is shockingly so poor. I have had to chase for an update myself. You've just lost another customer and certainly not purchasing from TOC in the future

Placed an order before looking at this website. i am beginning to believe i have been scammed. Need to source the parts i need some other way. My advice is do not order or buy from them as they are a big scam

they went into liquidation 2024 but still take your money tell you 5 to 10 day delivery no good bad company do not use

Order not delivered. No correspondence. Cancelled the order and after constant email with no response and not answering phone call. 6 weeks later no refund.

21 October

Order TOC 11046

Absolute disgrace and having to no seek legal action

DO NOT ORDER FROM THIS COMPANY!

I placed an order a month ago and they will only give vague updates to say they are working on a backlog. I very much suspect they do not actually have the chairs in stock. I will be raising a fraud case with our bank.

Avoid Avoid Avoid
After weeks spent chasing my order I asked for a refund which, to be fair, was accepted without issue. I then spent weeks chasing my refund and in the end had to give up and get my credit card company to reverse the charge.
Don't use, go somewhere, anywhere else.

scammers. maybe 4 months since i ordered a chair, they said they were going to give me a refund 2 months ago only just occured to me i have not received any refund or the chair. extremely disingenuous people

My experience is exactly same as others who've had horrible experiences with this company. HUGE MISTAKE not seeing the reviews here before buying. After paying £349 for my order - TOC-11361, the 'shop' app they use has showed no progress whatsoever with my order. Tried severally to contact customer service for updates - nothing. Then I get very vague email that said nothing about where exactly my order is or when I'll receive it.

I demand my REFUND immediately. Your company is apparently ignoring me flat out.

I’m honestly so disappointed with my experience. The website looks really polished and gave me confidence to order, but the reality has been completely different.

I placed my order on 8 October, and it didn’t arrive until 30 October, which was far longer than the estimated delivery time at checkout.

When it finally arrived, the chair was broken and very clearly not refurbished, despite being advertised as such. And to be fair, when you buy something refurbished, you don’t expect it to be pristine, but you do expect it to be functional and presentable. This looked like it had been taken straight out of a skip: the frame was badly scuffed, the seat was marked, the whole thing was just dirty, which I could have cleaned up, but the height-adjustment (pneumatic) lift didn’t work at all. So it was way too high for me and didn't fit under my desk, and I couldn't adjust it.

I contacted the company straight away and, to their credit, they did arrange a next-day collection for the return, which I appreciated.

I then spoke to Lucy, who confirmed the chair had been received back on 4 October and told me the refund would be authorised within 10 working days.

That timeframe has long passed, and I’ve heard nothing since.

I’ve emailed multiple times, tried calling (no answer), and still haven’t received either a refund or an update. I’m now having to raise a credit card dispute to get this resolved.

It’s been such a frustrating experience, and I genuinely feel misled. I trusted the site's look, but I really wish I’d checked other reviews before ordering.

Based on my experience, I couldn’t recommend this company.